I love apple but it seems they just recycled the mac pro design for this thing.
I don't think I've ever seen a repair cost that close to the original purchase price.
What's the point?
On the other hand, if you break it (this is about damage, not defect) so badly it needs to be replaced, you get a new one for a $70 off, without any insurance, and just because you’ve owned one already. Not bad.
I predict the gnashing of the teeth will be start soon...
Guys, this thing has one year Apple warranty. It is a speaker, so anywhere in the EU and the future previous EU countries, it is covered by consumer protection laws which say it must last for a reasonable amount of time. Typically two years, but for speakers I would argue that a "reasonable amount of time" is longer than two years. So nobody in the USA is paying for the next year, nobody in the UK is paying for two years.
Solution: Be careful when you water your house plants, and don't water the HomePod as well. And I must say, I have never heard of anyone repairing speakers. I actually never had any speakers break. The first pair that I bought lasted forever, and I replaced them because I could afford better ones, which then lasted forever (forever meaning more than 25 years).
Speakers just don't break. Unless you break them. And if you think the amount that Apple charges is too much, then surely someone will repair them for less money if they ever need repairing.
Yeah, I think that's because it's not fixable and that sucksThat doesn't make sense when you look at the other products. $349 to replace an $800 iPhone 8, and $279 to replace a $349 HomePod. Kinda outrageous.
I would be less concerned if the power cable was detachable, but it's not. It's on the device permanently, so if that thing frays, what the heck are they going to do?
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Yeah, I think that's because it's not fixable and that sucks
Haven’t posted in years, but I thought it worth reminding folks that in the PowerBook G4 days, if you had a problem with an Apple product:
Maybe it isn’t possible with so many users now, but I sure wish Apple would go back to that level of service. I loathe going to the Apple Stores for problems. The staff are less knowledgeable, the stores are usually chaos, and I often leave with the problem unresolved, and find myself more frustrated than when I started.
- You could troubleshoot the problem completely over the phone, with highly-knowledgeable technical staff. There were no Apple Stores, so maybe this is a moot point, but the closest Apple Store to me now is an hour’s drive (outer DC suburbs).
- If the tech determined the problem was hardware-related, Apple would overnight you a shipping box, prepaid overnight shipping to its repair facility, and then overnighted the unit back to you after repair. The cost of this was all covered under Apple Care (which was 3 years, not just 2; granted, it didn’t cover accidental damage). I took advantage of that service twice and was without my laptop for only 2-3 days each time. It was impressive.
It must happen more than you think, Apple specifically mention it in the HomePod User Guide.How are you planning to fray the power cable? How many home electronic devices do you have with frayed cables? How often do you move your TV that it has a frayed power cable?
- Do not attempt to repair or service HomePod yourself. Refer all servicing to qualified service personnel. Servicing is required when HomePod has been damaged in any way, such as when the power lead or plug is damaged, liquid has been spilled or objects have fallen into HomePod, or when HomePod has been exposed to rain or moisture, does not operate normally or has been dropped.
Who drops a speaker? I've dropped a lot of things in my life being careless -- keys, phones, dishes, tools, cups of coffee. I can't say I've ever dropped anything though that was properly two handed -- babies, priceless antiques, football catches, watermelons, computers, or, yes, speakers. I mean, sure earthquakes can happen on the east coast, but not likely. It's why not too many Atlantic coast state homeowners have earthquake insurance.
Apple Care is 2 years, 3 years? Normally a speaker setup could run with you for most of your life.Conclusion: If you're a little on the clumsy side, and believe you are likely to damage your new HomePod (drop it on the floor, accidentally set it on fire, immerse it in a bathtub full of water, drive over it with your car, accidentally impale it with a steak knife, etc), then it's best to buy Apple Care for your HomePod at $39.
And then your covered for damages you cause, and, you get an additional year of regular warranty coverage from Apple. Not a bad deal, IMO.
Often. Apple cables are pretty terribleHow are you planning to fray the power cable? How many home electronic devices do you have with frayed cables? How often do you move your TV that it has a frayed power cable?