Apple to Roll Out Revamped Support Discussion Forums

[lPHONE]

Just stating the obvious.

1. Steve needs to stop deleting posts.
2. Steve needs to add a general discussion forum.
3. Steve needs to stop butting in and locking topics.
4. Steve needs vBulletin.
5. Steve needs to stop deleting posts.

 

[lPHONE]

They also need to revamp their YouTube channel as well because for some reason, I can't post a comment on any Apple video.

 

[kernkraft]

At least you know where to complain after Apple deleted your post that they found critical of them.

 

[baryon]

With all the hardware problems Macs have, this is going to be a welcome change!

 

[derek4484]

Apple's support forums are garbage. They censor what you post there. Like all the people with the defective imac screens. They were deleting posts left and right so the media wouldnt see them and bad mouth apple.

 

[defecta]

they really need to make their 'forums' work better on iphones too.

try typing a post more than a few paragraphs and you will see what i mean. it becomes a guessing game while you are typing. very annoying.

 

[pmjoe]

I don't know if others agree, but apple's discussion boards are where people with limited knowledge about apple products are given advice by others with often equal limited knowledge.

That about covers it. My usual experience was "solved" problems = someone telling you to reinstall the OS.

I have to assume this revamp from "discussion" to "support" = more censorship. They don't want lengthy threads showing when there are serious problems with their products.

 

[pmjoe]

There are 4 threads in the 3G forum that have to do with the iOS4 update that have over 800,000 views as of today. What do you bet they don't make the transition?

The longest of those threads has 1,113 posts. But, I bet none of them are "answers", so they won't fit into Apple's definition of a "Support Community".

 

[alent1234]

That about covers it. My usual experience was "solved" problems = someone telling you to reinstall the OS.

I have to assume this revamp from "discussion" to "support" = more censorship. They don't want lengthy threads showing when there are serious problems with their products.

18 months of owning an iphone, reinstalling the OS seems to solve most problems.

i don't know what it is but upgrading iOS without a restore as new is usually asking for trouble

 

[lPHONE]

A few months back, I registered the user name DroidFan on  Discussions and was banned before I even made my first post.

 

[Johnny82]

LOL, I thought Macs didnt have problems? They just work? But apparently the site is used to often that it now requires a re-vamp. And as an earlier poster said, probably to hide the problems they have. Its been months and there are a ton of people still waiting on Apple to fix an iTunes surround sound issue with Windows. Apple said its Windows fault even though every single other program works.

On that note, the amount of errors Mac's are having now a days can most likely be attributed to their corporate structure. I find it odd that they don't have any programmers/developers that specialize in a field. They just move them from project to project. This might be why Apple leaves so many features out of their products until they can do it right. It also might explain why basic things take them soooooooooo long.

 

[satcomer]

A few months back, I registered the user name DroidFan on  Discussions and was banned before I even made my first post.

I would ban you too!

 

[rondaleroi]

Official Staff?

Active Official Staff.

Dream on. Not going to happen.

 

[Gamoe]

I'm sure the censorship and heavy-handed moderation won't change with the "revamping". Just one of the reasons I never post there.

 

[pmjoe]

18 months of owning an iphone, reinstalling the OS seems to solve most problems.

i don't know what it is but upgrading iOS without a restore as new is usually asking for trouble

Sure, but telling someone to reinstall OS X Server on a server installation to fix a known bug with one of Apple's daemons is never going to fly with me.

 

[R94N]

Ouch - I still prefer these forums a lot more to Apple's.

 

[meatballs]

Will these new forums implement the "freedom of speech"-feature?

 

[lPHONE]

eg: "Repair permissions before and after every update"

There are plenty of "repair permissions and zap PRAM" folks here too.

Hold up. MacRumors has got Apple on this one x10.
The #1 answer here is "Do you have Apple Care? followed by the #2 answer which is "Take it to the Apple Store"

 

[blunderboy]

Yeah, I do see a lot of 'do you have AppleCare' and 'Call Apple/Take it to the Apple Store' responses. Just as irritating as the 'zap PRAM and repair permissions' folks. Newsflash: maybe I want to see what the problem is BEFORE taking time out of my day to go to the Apple store! And zapping PRAM and repairing permissions? More Mac user ritual than actual solution.

 

[Bubba Satori]

Will they include suicide nets for censored posters?