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Apple took away my warranty?

X

xXSL1MXx

macrumors member
Original poster
Aug 24, 2009
48
0
Are they supposed to take away the rest after you get your phone fixed? My button was jammed and I took it in to the Apple Store today and they gave me a new one. I just check the warranty status on it and it has exactly 1 year less of warranty! June 23 2011 instead of my old phones June 23 2012! WTH, I appreciate the new phone but what about the warranty!? Is this a MISTAKE!?!
-------
Email received:
www.apple.com/support

Apple Store Vintage Faire Mall
16-Jun-11

209.342.1500
Genius Bar Work Authorization & Service Confirmation
Repair No: R474xxxx2
Customer Information

Product Information
Warranty Status: In Warranty(LP)

Model: IPHONE 4
Daytime Phone: Date of Purchase: 24-Jun-10
Evening Phone: Serial No: 880xxxxxA4T
Email Address: xxxxxx@ymail.com
Problem Description/Diagnosis

Issue Verified: Yes
Known Liquid Damage: No

Issue: Cu states he button is stuck

Employee 1438741115

Repair Estimate
Item Number Description Price Amount Due
661-5671 iPhone 4, 32GB, Black, AR-USA
Replacement Serial Id: 5K1xxxxxA4T, IMEI: 01274xxxxxxx175 $ 199.00 $ 0.00
Total (Tax not included) $ 199.00 $ 0.00



I accept that Apple is not responsible for any loss, corruption or breach of the data on my product during service.

I assume the risk that the data on my product may be lost, corrupted or compromised during service.

I agree that the Repair Terms and Conditions will apply to the service of the product identified above.

Parts and Service
Item Number Description Price Amount Due
Same as described above
Total (Tax not included) $ 199.00 $ 0.00
 
saving107 said:
Where did you check your warranty status and did you have Apple Care?
Click to expand...

I just checked my warranty on the new phone on Apple's support page and yes, the old phone did have AppleCare, giving it until June 23 2012(I bought it Jun 23 2010!).
 
Double check the warranty of your new phone here: https://selfsolve.apple.com/agreementWarrantyDynamic.do

1) Did you buy extended AppleCare coverage?

If No - then your warranty is fine.
If Yes, call Apple explain the situation and possibly give them the serial number of your old phone (provided you have the box) or the receipt of the AppleCare you purchased. They should be able to help you out.
 
wordoflife said:
Double check the warranty of your new phone here: https://selfsolve.apple.com/agreementWarrantyDynamic.do

1) Did you buy extended AppleCare coverage?

If No - then your warranty is fine.
If Yes, call Apple explain the situation and possibly give them the serial number of your old phone (provided you have the box) or the receipt of the AppleCare you purchased. They should be able to help you out.
Click to expand...


Yea I'm gonna call them in the morning. This is messed up, I really hope I get little to no questions as I did today. In 15 minutes, I had a new iPhone which honestly made my day, but this just killed it.
 
xXSL1MXx said:
Yea I'm gonna call them in the morning. This is messed up, I really hope I get little to no questions as I did today. In 15 minutes, I had a new iPhone which honestly made my day, but this just killed it.
Click to expand...

btw that iPhone is almost certainly not new--it is a refurb. how do i know? i used to work at apple retail.
 
MUCKYFINGERS said:
btw that iPhone is almost certainly not new--it is a refurb. how do i know? i used to work at apple retail.
Click to expand...

On Monday I had my iPhone 4 exchanged and the build quality of the refurbished model was better than my launch day iPhone, so I'm not complaining thats it's "Not New"
 
saving107 said:
On Monday I had my iPhone 4 exchanged and the build quality of the refurbished model was better than my launch day iPhone, so I'm not complaining thats it's "Not New"
Click to expand...

Agreed. I finally got a nice refurb. But it has scratches on the side so I threw on a bumper.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/534.32 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

I had this issue with my iMac. Just ring them up and they transfer it.
 
It's not new? It looks like it 100%, i wouldn't be able to tell the difference between a new one. But yeah I'm going to call in the morning and try to get things straightened out. Thanks for everyones help and I'll post my results later.
 
Just had mine replAced and had to call Apple to get my Apple care moved. They will need your apple care agreement number so have that ready.


Sent from my AT&T iPhone 4 using Tapatalk
 
They are basically replacing the entire phone, and $199 is the fee they charge for such 'service'. Go back there and ask them to just fix your home button, not replace it. And if you didn't even ask for a replace, yell at them for replacing it without actual permission from its owner...
 
ratzzo said:
They are basically replacing the entire phone, and $199 is the fee they charge for such 'service'. Go back there and ask them to just fix your home button, not replace it. And if you didn't even ask for a replace, yell at them for replacing it without actual permission from its owner...
Click to expand...

They didn't charge xXSL1MXx. Which isn't even the point.
 
xXSL1MXx said:
It's not new? It looks like it 100%, i wouldn't be able to tell the difference between a new one. But yeah I'm going to call in the morning and try to get things straightened out. Thanks for everyones help and I'll post my results later.
Click to expand...

Apple refurbs are always fantastic. I've purchased refurb iPod Nano 2G, iPod Touch 1G, and a Macbook Pro and they all look practically new. Same warranty as new too.
 
Good that you got a replacement phone. Bad that the warranty didn't move over automatically like it should have.

Bad that people still don't know the difference between a "refurbished phone" and a "remanufactured phone".
 
Ok so basically, I called Apple over the phone. I was transferred twice, but eventually after 20 minutes, they were able to transfer the warranty with little questions asked. THANK YOU APPLE!
 
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