Apple took away my warranty?

Discussion in 'iPhone' started by xXSL1MXx, Jun 16, 2011.

  1. xXSL1MXx macrumors member

    Joined:
    Aug 24, 2009
    #1
    Are they supposed to take away the rest after you get your phone fixed? My button was jammed and I took it in to the Apple Store today and they gave me a new one. I just check the warranty status on it and it has exactly 1 year less of warranty! June 23 2011 instead of my old phones June 23 2012! WTH, I appreciate the new phone but what about the warranty!? Is this a MISTAKE!?!
    -------
    Email received:
    www.apple.com/support

    Apple Store Vintage Faire Mall
    16-Jun-11

    209.342.1500
    Genius Bar Work Authorization & Service Confirmation
    Repair No: R474xxxx2
    Customer Information

    Product Information
    Warranty Status: In Warranty(LP)

    Model: IPHONE 4
    Daytime Phone: Date of Purchase: 24-Jun-10
    Evening Phone: Serial No: 880xxxxxA4T
    Email Address: xxxxxx@ymail.com
    Problem Description/Diagnosis

    Issue Verified: Yes
    Known Liquid Damage: No

    Issue: Cu states he button is stuck

    Employee 1438741115

    Repair Estimate
    Item Number Description Price Amount Due
    661-5671 iPhone 4, 32GB, Black, AR-USA
    Replacement Serial Id: 5K1xxxxxA4T, IMEI: 01274xxxxxxx175 $ 199.00 $ 0.00
    Total (Tax not included) $ 199.00 $ 0.00



    I accept that Apple is not responsible for any loss, corruption or breach of the data on my product during service.

    I assume the risk that the data on my product may be lost, corrupted or compromised during service.

    I agree that the Repair Terms and Conditions will apply to the service of the product identified above.

    Parts and Service
    Item Number Description Price Amount Due
    Same as described above
    Total (Tax not included) $ 199.00 $ 0.00
     
  2. saving107 macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #2
    Where did you check your warranty status and did you have Apple Care?
     
  3. xXSL1MXx thread starter macrumors member

    Joined:
    Aug 24, 2009
    #3
    I just checked my warranty on the new phone on Apple's support page and yes, the old phone did have AppleCare, giving it until June 23 2012(I bought it Jun 23 2010!).
     
  4. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #4
    Double check the warranty of your new phone here: https://selfsolve.apple.com/agreementWarrantyDynamic.do

    1) Did you buy extended AppleCare coverage?

    If No - then your warranty is fine.
    If Yes, call Apple explain the situation and possibly give them the serial number of your old phone (provided you have the box) or the receipt of the AppleCare you purchased. They should be able to help you out.
     
  5. xXSL1MXx thread starter macrumors member

    Joined:
    Aug 24, 2009
    #5

    Yea I'm gonna call them in the morning. This is messed up, I really hope I get little to no questions as I did today. In 15 minutes, I had a new iPhone which honestly made my day, but this just killed it.
     
  6. MUCKYFINGERS macrumors 6502a

    MUCKYFINGERS

    Joined:
    Jun 7, 2005
    Location:
    CA
    #6
    btw that iPhone is almost certainly not new--it is a refurb. how do i know? i used to work at apple retail.
     
  7. saving107 macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #7
    On Monday I had my iPhone 4 exchanged and the build quality of the refurbished model was better than my launch day iPhone, so I'm not complaining thats it's "Not New"
     
  8. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #8
    Agreed. I finally got a nice refurb. But it has scratches on the side so I threw on a bumper.
     
  9. iguigy macrumors member

    Joined:
    Dec 21, 2009
    #9
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/534.32 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

    I had this issue with my iMac. Just ring them up and they transfer it.
     
  10. xXSL1MXx thread starter macrumors member

    Joined:
    Aug 24, 2009
    #10
    It's not new? It looks like it 100%, i wouldn't be able to tell the difference between a new one. But yeah I'm going to call in the morning and try to get things straightened out. Thanks for everyones help and I'll post my results later.
     
  11. nizmoz macrumors 65816

    Joined:
    Jul 7, 2008
    #11
    Just had mine replAced and had to call Apple to get my Apple care moved. They will need your apple care agreement number so have that ready.


    Sent from my AT&T iPhone 4 using Tapatalk
     
  12. ratzzo macrumors 6502a

    ratzzo

    Joined:
    Apr 20, 2011
    Location:
    Madrid
    #12
    They are basically replacing the entire phone, and $199 is the fee they charge for such 'service'. Go back there and ask them to just fix your home button, not replace it. And if you didn't even ask for a replace, yell at them for replacing it without actual permission from its owner...
     
  13. samh macrumors 6502

    Joined:
    Oct 29, 2009
    #13
    They didn't charge xXSL1MXx. Which isn't even the point.
     
  14. ctbear macrumors 6502a

    Joined:
    Dec 6, 2010
    #14
    Apple refurbs are always fantastic. I've purchased refurb iPod Nano 2G, iPod Touch 1G, and a Macbook Pro and they all look practically new. Same warranty as new too.
     
  15. roflc0pter macrumors regular

    Joined:
    Jul 16, 2010
    #15
    How do I know? The serial starts with 5K... :p
     
  16. iceterminal macrumors 68000

    iceterminal

    Joined:
    May 25, 2008
    Location:
    Dallas Tx.
    #16
    Good that you got a replacement phone. Bad that the warranty didn't move over automatically like it should have.

    Bad that people still don't know the difference between a "refurbished phone" and a "remanufactured phone".
     
  17. xXSL1MXx thread starter macrumors member

    Joined:
    Aug 24, 2009
    #17
    Ok so basically, I called Apple over the phone. I was transferred twice, but eventually after 20 minutes, they were able to transfer the warranty with little questions asked. THANK YOU APPLE!
     

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