Yep in general unless you know EXACTLY what you want (I bought my Macbook RAM from PC World), this is always true
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It is impressive that the top the bestseller list on Amazon, but if I was buying a PC online I'd probably go to Dell or another manufacturers website, but Amazon seem to offer a good discount on Macs.
My parents went to a PCWorld (Boston or Nottingham) and the salesman there said that Apple Macs were a lot harder to use than Windows PCs...
Then again these are the same people that don't look at reviews of consumer electronics before buying, despite the dozens of times I tell them that they should. Gah!
Nah, even if you know exactly what you want, PC World isn't always the best option. If you want the Mac for example, John Lewis every time, (unless you get Edu or want a BTO). 2 year guarantee on all computers and usually at least 1 or 2 people in all the time that have a reasonable working knowledge on Macs in all stores, (don't be put off if you don't get one of these first time, persist in asking questions they struggle to answer and they will eventually give up and get somebody else). Nottingham even better, I work there so I know our branch is littered with Mac owners and we usually have all in stock to take away.
Had a guy who rang just before Christmas who had been to PC World and asked them a couple of questions they just shrugged their shoulders at.
Will Mac run Office? Yes and we sell it - followed by price list.
Will my external hard drive for Windows work with a Mac? Yes, if it's FAT32 it will read and write, if it's NTFS it will read only. Any more questions?
Next day, first thing, he came in and picked up a 20" and a copy of Office for Mac from a colleague, (opened earlier than I started that day, just caught a glimpse of the details he was taking from him as I started work and thought "That's one message I rang back yesterday.")