Apple Trade-In: What to include with Watch?

tromboneaholic

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Jun 9, 2004
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Clearwater, FL
I'm using the checkout option to trade-in my old Series 1 Watch to Apple (through Brightstar) for a refund on my Series 4.

What will they ask to be returned – bands, charging disk, and watch body, or just watch body? Thanks.
 
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Mabus51

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Aug 16, 2007
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Is that true for all bands including Watches purchased with a stainless steel band? I can understand not including the sport bands. But I’m unsure about the stainless ones. All the site states is it may or may not be included in the value.
 

tromboneaholic

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Is that true for all bands including Watches purchased with a stainless steel band? I can understand not including the sport bands. But I’m unsure about the stainless ones. All the site states is it may or may not be included in the value.
That's a good question. Mine are the sports bands, so I'm assuming I'm safe keeping them.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
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OP, take or leave this advice:

Other members who have traded into Brightstar have had *horrible* experiences with them stating that the device wouldn’t turn on, hardware issues, it was damaged upon receival , etc. I would take pictures or the video indicating proof that the watch is fully functional and in solid condition before you send it in. Just my thoughts to safe guard yourself. There have been some other threads/post of those sending in mint condition watches and then having problems with Brightstar not acknowledging the trade-in.
 
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JT2002TJ

macrumors 65816
Nov 7, 2013
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just the watch. You can keep the bands and charger. I just traded in my stainless steel S0 for 65 euro.
I want to know how you got 65 Euro for your S0... I looked up mine and they offered $25 for mine. I would rather have fun with a hammer than get $25.
 
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tromboneaholic

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OP, take or leave this advice:

Other members who have traded into Brightstar have had *horrible* experiences with them stating that the device wouldn’t turn on, hardware issues, it was damaged upon receival , etc. I would take pictures or the video indicating proof that the watch is fully functional and in solid condition before you send it in. Just my thoughts to safe guard yourself. There have been some other threads/post of those sending in mint condition watches and then having problems with Brightstar not acknowledging the trade-in.
Yes, over the past couple of years I have started taking photos and videos of my trade-ins after reading some of the horror stories.
 

airjay75

macrumors regular
Oct 1, 2014
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Of course, I wonder what the dispute process looks like if you take pictures and videos of the device you’re sending in and then Brightstar says your device is in poor condition. I guess you can possibly appeal to Apple. I’m planning to do this but I’m also a little leeery.
 

john991

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Sep 30, 2014
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Of course, I wonder what the dispute process looks like if you take pictures and videos of the device you’re sending in and then Brightstar says your device is in poor condition. I guess you can possibly appeal to Apple. I’m planning to do this but I’m also a little leeery.
take a picture of the serial number of the watch, from the settings, general about on the watch. That should have proof that it was working before sending it in. (Serial number is a must) as the picture will have a time stamp. Should be good proof for Apple.

As I'm thinking of sending in my watch too. Seems I get a better deal using the trade in than selling on eBay.
 
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Luba

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Apr 22, 2009
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When I checked out of Apple's website it said I could very possibly get another trade-in amount. Maybe it's safer to bring the AW in and trade it in store. I like the trade in process where I get to keep the accessories and the band. Hopefully, it's the same policy with a in-store trade in.
 

john991

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Sep 30, 2014
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When I checked out of Apple's website it said I could very possibly get another trade-in amount. Maybe it's safer to bring the AW in and trade it in store. I like the trade in process where I get to keep the accessories and the band. Hopefully, it's the same policy with a in-store trade in.
I wonder if you get instant credit for the trade in at the Apple store and apply it to your online purchase?
 
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WLS

macrumors 65816
Jul 10, 2008
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You can trade in at Best Buy at the store but the values are lower, however you will also get rewards points of about $5 per 100 so you might want to see if that's a better deal for you.
 

Nimoy

macrumors regular
Apr 18, 2010
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Probably needless to say but for those that don't know: you get the highest value if you sell directly to people. Facebook Market Place and Kijiji make it really simple to connect with people who want old devices. I must have sold a dozen Apple devices and other things this way and it's always been a painless process that is totally worth the extra money.
 

dokindo

macrumors regular
Feb 4, 2009
233
25
OP, take or leave this advice:

Other members who have traded into Brightstar have had *horrible* experiences with them stating that the device wouldn’t turn on, hardware issues, it was damaged upon receival , etc. I would take pictures or the video indicating proof that the watch is fully functional and in solid condition before you send it in. Just my thoughts to safe guard yourself. There have been some other threads/post of those sending in mint condition watches and then having problems with Brightstar not acknowledging the trade-in.
If you do the trade-in at the Apple store, can you avoid this problem?
 
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eclipse01

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May 16, 2011
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Eau Claire, WI
I thought about doing a Best buy trade in for my series 0 since they at least will give me $50 for it (rather then 25) anyone have any experience going through there?
 

Julien

macrumors G4
Jun 30, 2007
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Atlanta
Probably needless to say but for those that don't know: you get the highest value if you sell directly to people. Facebook Market Place and Kijiji make it really simple to connect with people who want old devices. I must have sold a dozen Apple devices and other things this way and it's always been a painless process that is totally worth the extra money.
Normally true with Apple devices. However the Apple Watch has had terrible resales value. After next week the market will be flooded and history has NOT been kind to Apple Watch re-sales.
 
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Nimoy

macrumors regular
Apr 18, 2010
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Normally true with Apple devices. However the Apple Watch has had terrible resales value. After next week the market will be flooded and history has NOT been kind to Apple Watch re-sales.
I sold my original series in December 2017 for $130CAD. No re-sell program was offering nearly as much!
 

john991

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If you trade it in with bright star do you get a instant credit when picking up the Watch 4? Or is it a credit you have to use at a later date if you bring the old watch in to an Apple retail store?
 

tromboneaholic

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If you trade it in with bright star do you get a instant credit when picking up the Watch 4? Or is it a credit you have to use at a later date if you bring the old watch in to an Apple retail store?
If you select the trade in option at checkout online, you get a refund credit on your original payment method when they get the watch.
 

WLS

macrumors 65816
Jul 10, 2008
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I thought about doing a Best buy trade in for my series 0 since they at least will give me $50 for it (rather then 25) anyone have any experience going through there?
Depends on the band. $40 for a black plastic band $50 for one with the premium leather bands. I just went through this so I know. I was able to keep the charger and cable so there's that. It's better than relying on a offer from Brightstar.
 

nylon

macrumors 65816
Oct 26, 2004
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I was also thinking of trading in my Apple Watch with Brightstar for credit towards a new watch. After reading the Brightstar reviews I am extremely hesitant.

https://ca.trustpilot.com/review/www.brightstar.com

https://brightstar-device-protection.pissedconsumer.com/review.html

The second link is for a different service (insurance) but the same company.

I know the internet is full of angry people posting their dissatisfaction, however, if a company has so many bad reviews I would rather not take the risk.
 
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