@deanthedev correct me if I'm wrong, but drewboy seemed to have missed the obvious sarcasm in your quote.
Drewboy, what makes you feel a CEO needs to move a needle with consumers? Good to employees - yup that's CEO responsibility. Good to stock holders - also CEO responsibility. Move a needle with consumers - uh, not so much. Here's the thing. Generally speaking, consumers don't care about or even know about Tim Cook. We know and some of care about the CEO of Apple, but we aren't average consumers.
A CEO's job is to provide direction to the company while maximizing shareholder value. The the latter is self explanatory. The direction encompasses employees and consumers. Direction includes innovation for consumers and security (or feeling of) for employees. If a company stagnates, people don't buy their stuff. What causes stagnation? Poor or no direction, or at worst, wrong direction. As for the employee, they pick up on all this stuff. Revenues/sales decreasing, isolated and/or out of touch management team.
A good CEO recognizes those three responsibilities. Shareholders, employees, and customers. Jobs did a great job with shareholders and customers. His philosophy being if I take care of my customers, in return they'll reward my shareholders. Customers first. I'd say his weakness was his borderline abusiveness towards his employees. Tim is shareholders first but to the point that he is neglecting his customers. Trying to wow us with animated emoji is pathetic and stop sacrificing functionality for fashion. There is absolutely no reason for the MBP to be as thin as it is.
At the end of the day, the CEO is the face of the company. The direction they set, impacts all aspects of the company which includes the products that are designed and produced for their customers. Jobs never took his hands off the products.