Apple TV 4 Amazon Prime and 5.1

[MagicBoy]

Most of the content I'm checking on Amazon Prime is now only outputting 2.0 sound.

Any ideas? Apple TV and the AV Amp are working fine as it happily outputs 5.1 from Netflix etc.

 

[donaldm241c]

Most of the content I'm checking on Amazon Prime is now only outputting 2.0 sound.

Any ideas? Apple TV and the AV Amp are working fine as it happily outputs 5.1 from Netflix etc.

I experience a hit or miss to receiving 5.1 with my Apple TV 4K. Been like that for the last 6 months. Many Amazon programs that I can get 5.1 using the LG TV as the Amazon source receive 5.1 but when I use Apple the sound receive is only 2.02.0 But the problem is not consistent as I do receive many as 5.1 including 4K programs with Apple TV. Never had a problem with Netflix so I surmise the problem is with Amazon-probably in the Amazon software used by Apple TV

 

[MagicBoy]

Having pulled the PlayStation 3 out of hibernation ... I'm getting 5.1 on the same content.

I'll try Amazon support...

 

[Cap.T]

I already tried there support a bunch of times. They always answer that a patch has been released which has fixed the problem and that it must be my hardware (it's not).

 

[donaldm241c]

I already tried there support a bunch of times. They always answer that a patch has been released which has fixed the problem and that it must be my hardware (it's not).

Amazon too big to care??? Amazon latest video "Tom Ryan series" is 5.1 audio using LGTV Prime app but when accessed via Apple TV the audio is only 2.0. Netflix always comes over 5.1, so its Amazon

 

[Menel]

Mine wasn't working with Jack Ryan this weekend, only getting 2.0.

Went to the LG built in app to get 5.1.

 

[awp69]

Some devices are now even getting Atmos for Prime. They don’t seem to give a crap about Apple users.

 

[waw74]

Amazon too big to care??? Amazon latest video "Tom Ryan series" is 5.1 audio using LGTV Prime app but when accessed via Apple TV the audio is only 2.0. Netflix always comes over 5.1, so its Amazon

also if you noticed, on the LG it's Dolby Vision 4k, but on the aTV it's SDR 4k.
(edit.... I misspoke, it's actually 4K HDR, but still not dolby vision like it is on the TV)

 

[LF1987]

Jack Ryan is indeed available on Amazon Prime both in 4K HDR and Dolby Atmos! But you need to search for the right version, there are about three different versions and you need to navigate to the 4K section and select it.

 

[awp69]

Jack Ryan is indeed available on Amazon Prime both in 4K HDR and Dolby Atmos! But you need to search for the right version, there are about three different versions and you need to navigate to the 4K section and select it.

And it’s playing that way on the Apple TV 4K? I got it working on my Xbox One X but not on the ATV.

 

[LF1987]

And it’s playing that way on the Apple TV 4K? I got it working on my Xbox One X but not on the ATV.

Yes it is, but they kind of hide this version, I don’t know why...

 

[awp69]

View attachment 779971

Yes it is, but they kind of hide this version, I don’t know why...

Looks like that’s from the TV app? Is that how you found it? I was playing the Ultra HD version in the Amazon app but only getting 5.1.

 

[LF1987]

Looks like that’s from the TV app? Is that how you found it? I was playing the Ultra HD version in the Amazon app but only getting 5.1.

No it’s directly from the Amazon app, but I should probably mention that I’m in Germany so I don’t know if there are regional differences, but usually everything we have here should be available in the US anyway.

 

[Donfor39]

Jack Ryan is indeed available on Amazon Prime both in 4K HDR and Dolby Atmos! But you need to search for the right version, there are about three different versions and you need to navigate to the 4K section and select it.

Quality advice I've only recently viewed early episodes via Prime trial I'll re check 4k

 

[archer75]

I have been watching jack ryan on my shield as on the ATV I'm only getting 2 channel audio though it is 4k and HDR. On the shield though I get 4k, HDR and 5.1, I'm not getting atmos anywhere.

Edit- so I’m testing this out and cannot find jack Ryan in atmos on either my atv or shield. Just 4K and non 4K

 

[Donfor39]

Interesting episode 3 last night-is 4k
Not sure of soundtrack though most of my viewing was showing as dd 5.1
Off topic-from another thread-tried some movie previews and as another user mention-Atmos tag is on one or two listings.
I'm not going to be going for Atmos personally-sky soundbox suffices compact one speaker DD solution.

 

[priitv8]

Off topic-from another thread-tried some movie previews and as another user mention-Atmos tag is on one or two listings.

As far as I can tell, all previews are still in DD5.1 in iTunes Store, irrespective of the audio labeling of the main feature.

 

[cynics]

Jack Ryan from Prime for me is just labeled "4K HDR" but I'm getting 5.1 output. I'm in the process of replacing a Yamaha 2700 sound bar and using an older receiver in the meantime I can easily see distinct channels.

 

[lparsons21]

Jack Ryan on my FireTV Cube and Xbox One S is 4K and Atmos.

My ATV4K just doesn't like my connections enough to do Atmos or HDR for some reason. I use a HDMI switch and video/audio extractor with it and the FireTV Cube. The Cube likes it well enough, the ATV4K doesn't see it that way.

 

[archer75]

Jack Ryan from Prime for me is just labeled "4K HDR" but I'm getting 5.1 output. I'm in the process of replacing a Yamaha 2700 sound bar and using an older receiver in the meantime I can easily see distinct channels.

I still don't on Jack Ryan. However I do on Lore. Weird.

 

[WordMasterRice]

On all of the Prime Original shows, specifically Jack Ryan right now, I'm still getting stereo, even though on my SHIELD I get 5.1 and I have tried both tvOS 11.4 and 12. So frustrating.

 

[Explorz]

View attachment 779971

Yes it is, but they kind of hide this version, I don’t know why...

It isn't playing in 5.1 or Atmos here in the US through the Apple TV running the latest beta 12. I searched for and found the UHD version of Jack Ryan and it plays in 2.0 on my system, which is completely set up for Atmos delivery.

 

[cynics]

I still don't on Jack Ryan. However I do on Lore. Weird.

Its definitely possible however I don't know how.

Here is how I tested and even verified it. Jack Ryan episode 1, up to about the 4:58 minute:second point in the show I get output out of all speakers, receiver reporting 5 channels + SW. At 4:58 the music stops and dialogue starts and surround speakers go virtually silent. If I disconnect the right light and center speakers I get complete silence except for some basic surround noises like paper shuffling and finally at 7:25 a door shuts which is very distinct. So clearly, like the receiver indicates its multichannel surround. Its odd watching a show like this tbh lol.

Meanwhile the Amazon app does not have a 5.1 tag at all. And regardless of settings I can't force it like I can in the Samsung smart tv app. Apple TV settings are using an auto audio mode and best quality available. I tried turning off AirPlay (since I get 2 channels over AirPlay to another receiver connected via AirPort Express), setting Dolby Digital 5.1 in audio settings, turn on/off dynamic sound vs reduce loud sounds, restarting the ATV after every step, etc...

What I did notice is the Amazon Prime app is unpredictable as all hell. Sometimes it won't won't give me the HDR tag for HDR content, sometimes it will but not play in HDR and use "HD 1080", sometimes it won't give me the HDR tag but it will play in HDR. Point is I wonder if its unpredictable like this for video if it can do the same thing with audio.

 

[ApMcUser]

I have noticed that all the latest series of Amazon Prime shows are missing multi-channel (5.1) sound on apple TV 4K (and I suspect apple tv 4th gen).

I have an HD TV and an AV amp which is not Dolby Atmos compatible.

The follow series are missing 5.1 sound on my set-up:

Jack Ryan - series 1
Bosch - series 4
Goliath - series 2

All the series were first made available this year (2018)

The older Amazon series of these shows (and both series of Man in the High Castle which dates back to Dec 2016) do have multi-channel 5.1 sound.

I get 5.1 sound for all of the recent Amazon prime shows if I use my old Amazon fire tv streaming box so it's not a problem with my AV amp.

My guess is that all the latest series of these shows have dolby atmos sound but that Amazon have not chosen to make this available to apple tv app for now so that it is an exclusive feature of the new amazon fire TV.

I'd be interested if others can confirm my findings about these Amazon prime shows.

Other non-Amazon series and films seem to play fine with multichannel sound.

 

[donaldm241c]

I have noticed that all the latest series of Amazon Prime shows are missing multi-channel (5.1) sound on apple TV 4K (and I suspect apple tv 4th gen).

I have an HD TV and an AV amp which is not Dolby Atmos compatible.

The follow series are missing 5.1 sound on my set-up:

Jack Ryan - series 1
Bosch - series 4
Goliath - series 2

All the series were first made available this year (2018)

The older Amazon series of these shows (and both series of Man in the High Castle which dates back to Dec 2016) do have multi-channel 5.1 sound.

I get 5.1 sound for all of the recent Amazon prime shows if I use my old Amazon fire tv streaming box so it's not a problem with my AV amp.

My guess is that all the latest series of these shows have dolby atmos sound but that Amazon have not chosen to make this available to apple tv app for now so that it is an exclusive feature of the new amazon fire TV.

I'd be interested if others can confirm my findings about these Amazon prime shows.

Other non-Amazon series and films seem to play fine with multichannel sound.

I noticed the same missing 5.1 shows. Prior to TVOS 12 more shows were 5.1, but after installing the latest TVOS more shows are missing 5.1. I was going to write a post but figured that Amazon once again was playing hardball with its competition. The issue that has existed for over a year is now worse.