Apple TV 4 freezing, app crashes, etc. WTF!!

Discussion in 'Apple TV and Home Theater' started by MacVault, Jan 19, 2016.

  1. MacVault macrumors 65816

    Joined:
    Jun 10, 2002
    Location:
    Planet Earth
    #1
    Hi, I've had the Apple TV 4 32GB unit for a few months now. I never seemed to have issues with my ATV1 or 2 but this ATV4 seems overall unstable... ie. apps crash, netflix app fails to run sometimes and I've had to delete the app altogether and reinstall it to get it to work - RESTARTING THE ATV4 DOESN'T EVEN MAKE THE NETFLIX APP WORK - I totally have to delete it, reinstall it, and re-login to the app with that awful typing from remote experience. I've also had wifi connection problems and main menu gui problems. I have very little installed on the unit and use it very minimally (ie. no games).

    WTH is going on with Apple? Are they ever going to fix this with a software update?
     
  2. rolsskk macrumors 6502

    Joined:
    Sep 1, 2008
    #2
    How about we dial down the drama?

    It sounds like you've got a faulty unit, and if it's been having problems like that for months - why have you not bothered to try to exchange it??
     
  3. benjitek macrumors 6502a

    benjitek

    Joined:
    Sep 23, 2012
    #3
    Definitely not the norm. I have the same model, got it on release day and with frequent daily use I've yet to experience it freezing up or an app crashing -- including Netflix.

    Maybe do a hard reset, wipe it and set it up as a new device. If that doesn't work, take it to an Apple Store for repair or replacement.
     
  4. StevenWalker macrumors regular

    Joined:
    Oct 19, 2014
    #4
    This is related to your use of a VPN or SmartDNS service... server side security checks now in place.

    OR, you are using a shared account and someone else is using a VPN etc which is registering excessive IP hits against your account, which causes the same 'app lock' behaviour.
     
  5. kagharaht macrumors 6502a

    Joined:
    Oct 7, 2007
    #5
    There are better products out there. That or wait for Apple to fix it before the warranty ends.
     
  6. MacVault thread starter macrumors 65816

    Joined:
    Jun 10, 2002
    Location:
    Planet Earth
    #6
    StevenWalker, I do not use any vpn, smartdns, and my netflix account is not shared with anyone. I'm going to see if my local Simply Mac store will replace the unit. I'll let you all know how it turns out.
     
  7. StevenWalker macrumors regular

    Joined:
    Oct 19, 2014
    #7
    Ok. Maybe you should try doing a full 'restore' of the software before you go to the trouble of taking it back to the store... could be a simple software corruption on the ATV.

    Re Netflix, be sure to check out the access page in your account settings to identify what IP addresses are using your account... you want to ensure your account details have not been hijacked.
     
  8. kagharaht macrumors 6502a

    Joined:
    Oct 7, 2007
    #8
    I have replaced it twice. Still same issues. Local streamed movies from home iTunes Home Sharing library still plays jerky or stutters randomly. Ethernet, Wifi same problem. Screen saver setting takes at least two or three times to set when you try to change its setting to your iCloud Photo Library. Yet older Apple TV 2 and 3 plays everything fine.

    If you keep it wait for Apple to admit the problem and issue an update. I'll keep it so that I can at least play a few family games and stream my music library or play Netflix. As for iTunes streamed movies and tv shows ATV 4 first gen is just crap.
     
  9. csglinux macrumors member

    Joined:
    Aug 11, 2010
    Location:
    LA
    #9
    We're having the same problems with our ATV4. Repeated resets and software updates haven't (yet) fixed these issues.
     
  10. DAKPRO macrumors newbie

    DAKPRO

    Joined:
    Sep 19, 2012
    #10
    Same problem here, Netflix will crash and even will make the controller unresponsive at all (fixed with restart but netflix still freeze), if i close netflix app, and reopen it, it will crash, need to erase and reinstall it again, it happens only with netflix, not other apps.
     
  11. ErikGrim macrumors 68030

    ErikGrim

    Joined:
    Jun 20, 2003
    Location:
    Brisbane, Australia
    #11
    I've had to reinstall Netflix once as well (prior to the beta). Seems like a relatively common problem.
     
  12. Rousehouse macrumors newbie

    Rousehouse

    Joined:
    Jul 2, 2016
    #12
    I think it is a common problem. Mine has been freezing and crashing non-stop recently. I'm going to wipe it and see if it improves.
     
  13. vikingjunior macrumors 65816

    vikingjunior

    Joined:
    Aug 17, 2011
    #13
    Only problem I had was with Slingbox app and AirPlay. It freezes and gets knocked off all together, chromecast no problems.
     
  14. Rousehouse macrumors newbie

    Rousehouse

    Joined:
    Jul 2, 2016
    #14
    I did a factory reset and everything seems back to normal. It looks like I'm going to need to do the occasional wipe of the AppleTV 4 just like my phone to keep things operating in tip-top shape.

    So, if that's the case, might be good for Apple to do a backup of settings and apps to iCloud just like the phone/iPad, then I can restore my settings from iCloud... :)
     
  15. Thakk macrumors newbie

    Thakk

    Joined:
    Sep 9, 2016
    #15
    --- Post Merged, Jan 30, 2017 ---
    I've done the factory wipe and am still seeing the freezing behavior. It has been a problem for months, but things have improved significantly in the last few days. I only had to restart it twice all last night, as opposed to twice an hour before.
     
  16. Addictedtofruit macrumors newbie

    Addictedtofruit

    Joined:
    Feb 6, 2017
    #16
     
  17. Thakk macrumors newbie

    Thakk

    Joined:
    Sep 9, 2016
    #17
    Called Apple support about our streaming freezing. In addition to the standard fixes (restart, reload, etc.), they had me set DNS to Google (8.8.8.8). Performance noticeably improved, but there were freezes — fewer in number, but they still happened. A trip to the Apple Store later and we have a new AppleTV. Watched a couple of hours of shows last night without a single freeze. It was nice.
     
  18. david0908 macrumors newbie

    Joined:
    Dec 30, 2015
    #18
    I had this problem .. tried lots of the ideas mentioned above - no luck. This week I had Sky Q installed and the engineer discovered that my ethernet via Devolo was not delivering, although the Speedtest appeared completely normal, the connection was intermittent. This problem was only apparent for enhanced searches on the Sku box, and for streaming ... so I switched to WiFi on the Apple TV & SkyQ and everything is working absolutely fine
     
  19. cerkit macrumors newbie

    cerkit

    Joined:
    Feb 25, 2017
    Location:
    Chicago, Illinois
    #19
    I was having the same issue reported by original poster (Netflix crashing on Apple TV 4) until I logged into Netflix and "Logged Out All Devices". Re-registered my Apple TV and no issues. After MONTHS of insta-crash.
     
  20. George Dawes macrumors 6502

    George Dawes

    Joined:
    Jul 17, 2014
    Location:
    Woof bark donkey
    #20
    The biggest issue I have is search and siri , both utterly useless and clunky as hell

    Amusing watching the bizarre things it finds though - by mistake
     
  21. n4zkf macrumors newbie

    Joined:
    Apr 8, 2017
    #21
    --- Post Merged, Apr 8, 2017 ---
    Well I have 3 Gen 4's and they ALL do it. Even when only one is running. On the Weather Channel this morning and it just stops the screen and sits there.
     
  22. n4zkf macrumors newbie

    Joined:
    Apr 8, 2017
    #22
    Why can't we just admit there is an issue??? I own 3 of them and the ALL have the same issue!
     
  23. Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #23
    First thing we never do... Full restore not always via download over the air, but get a UBC-C cable, hook it to iTunes and 'Restore'...

    Afterwards if u want, THEN comes the rest i, but don't jump to the front before u do the above steps..

    That's what Apple will do btw as well..but it's easy going to an Apple store as they'll just replace it anyway..


    It's always good to have a USB-C on had anyway..
     
  24. n4zkf macrumors newbie

    Joined:
    Apr 8, 2017
    #24
    --- Post Merged, Apr 14, 2017 ---
    Hit the button too soon. Not sure how or why the UBC comment came from.

    All that crap was tried and proved no help a long time ago. Funny how the Fire does not have this issue. 10 Apple products in this house and the first ones I can't stand are the TV's. Maybe they will fix one day quietly in an upgrade.
     
  25. Idgit macrumors 6502

    Idgit

    Joined:
    Mar 14, 2004
    #25
    I have the same problem with both my ATV4s. It seems to be a routing issue, but haven't been able to pin it down with either Apple or Netflix support.

    What brand of router are you using?
     

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