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JasonHB

macrumors 6502a
Original poster
Jul 20, 2010
592
533
Warwickshire, UK
Hi all

Was very disappointed tonight when I settled down to watch Jason Bourne on my Apple TV 4K to see that it was only running at 2.0 channel PCM.

It is the 4K, Dolby Vison version in the UK, but not surround. That is really poor!

In the end, I watched it in 4K on Sky with a 5.1 DD soundtrack.

Is this a common thing on the ATV to only have 2 channel versions of films. Considering they claim it to be the heart of a home cinema and offering the very best performance.

Jason
 
Definitely 5.1DD as are 99% of all the films on iTunes with Dolby Atmos coming this autumn.

What setting do you have your ATV for audio in the menu?

Ouch, the Sky version would be highly highly compressed - SKY TV is not the player to watch film from in 2018.

Also what HDMI lead are you using? Are you using the recommended Belkin HDMI 2.1 standard lead?

FOR ATV 4K...
While the Best Quality Available setting automatically outputs the best possible audio quality, there are two other settings that you can choose in Settings > Video and Audio > Surround Sound:

  • Dolby Digital 5.1: This setting re-encodes surround sound to Dolby Digital 5.1, which might help if your TV or receiver has compatibility issues with multichannel LPCM audio.
  • Stereo: This setting plays only stereo audio.

Do let us know your ATV settings please.
 
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Sometimes I wish I had a new DD system.
Honestly Apple4k t.v. Volume often has to be turned up considerably.
I also use Sky-sound is much better volume and quality accross a wide ranges of channels.
 
Definitely 5.1DD as are 99% of all the films on iTunes with Dolby Atmos coming this autumn.

What setting do you have your ATV for audio in the menu?

Ouch, the Sky version would be highly highly compressed - SKY TV is not the player to watch film from in 2018.

Also what HDMI lead are you using? Are you using the recommended Belkin HDMI 2.1 standard lead?

FOR ATV 4K...
While the Best Quality Available setting automatically outputs the best possible audio quality, there are two other settings that you can choose in Settings > Video and Audio > Surround Sound:

  • Dolby Digital 5.1: This setting re-encodes surround sound to Dolby Digital 5.1, which might help if your TV or receiver has compatibility issues with multichannel LPCM audio.
  • Stereo: This setting plays only stereo audio.

Do let us know your ATV settings please.

Hi Paul

I’m a professional AV installer so I’m not new to all of this but I do appreciate all of your help and your suggestions.

I have the ATV set to highest quality audio and all of the other titles that I have purchased show up as Multi Channel PCM on my AV Reciever, so far it’s just that title that shows as 2.0 channel.

Netflix, Prime etc, all output multi channel audio so no issues there either.

I am using very high quality, high speed certified HDMI cables and I know there are no issues there - certainly confirmed with all other titles playing in multichannel.

Can you confirm that you get multichannel PCM on that movie when using highest quality audio output?

Thanks again

Jason
 
Not had a proper play. ATV set to best O/P
Jason Bourne seems to default to PCM whilst other titles pop in at 5.1.

Beta software. If I set it to 5.1 out, it still will not take it for that film.
 
Not had a proper play. ATV set to best O/P
Jason Bourne seems to default to PCM whilst other titles pop in at 5.1.

Beta software. If I set it to 5.1 out, it still will not take it for that film.

That’s interesting. I’m running beta software at the moment, tvOS12.


I only ever have the ATV set to highest quality output so always sends a PCM signal, either multichannel or 2.0.

I changed the audio output to Dolby Digital and confirmed that the movies I tried, all play in DD and in 5.1. All apart from Jason Bourne! That still only plays in 2.0 PCM.

I might drop Apple a line and see if they can explain why. Might just be an error in the film upload perhaps.

Jason
 
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That’s interesting. I’m running beta software at the moment, tvOS12.


I only ever have the ATV set to highest quality output so always sends a PCM signal, either multichannel or 2.0.

I changed the audio output to Dolby Digital and confirmed that the movies I tried, all play in DD and in 5.1. All apart from Jason Bourne! That still only plays in 2.0 PCM.

I might drop Apple a line and see if they can explain why. Might just be an error in the film upload perhaps.

Jason

DEFINITELY report the issue to Apple. It's a fault that 100% needs sorting plus you'll get a refund on the rental too.

A huge shame for something so important. I have two French films that are both impossible to play via Apple Homesharing (both bought from iTunes). They play for 1 to 2 minutes and then pause every 2 or 3 seconds through the entire films and it does not make any difference whether I download the film in 1080p, 720p or even 480p! Very strange.

I hope that Apple tighten up their quality control as these things should not be happening.
 
It would be interesting to know how modern the amps are. Mine is an ancient Onkyo. Normall I leave the ATV on 5.1.

Might do the same with apple.
[doublepost=1532863982][/doublepost]
Sometimes I wish I had a new DD system.
Honestly Apple4k t.v. Volume often has to be turned up considerably.
I also use Sky-sound is much better volume and quality accross a wide ranges of channels.
If I might chip in on this, Dolby 5.1 metadata should keep sources around the same level (in theory...). My bluray and ATV are pretty much on par but they use the same input to the amp. If you have separate inputs for Sky and ATV then I would be looking to the settings on the various devices.
 
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It would be interesting to know how modern the amps are. Mine is an ancient Onkyo. Normall I leave the ATV on 5.1.

Might do the same with apple.
[doublepost=1532863982][/doublepost]
If I might chip in on this, Dolby 5.1 metadata should keep sources around the same level (in theory...). My bluray and ATV are pretty much on par but they use the same input to the amp. If you have separate inputs for Sky and ATV then I would be looking to the settings on the various devices.

E.g. today I'm watching uhd F1 via Sky -quite Sunday t.v. Volume set to 6 which is not often raised unless for a movie or box set.
In my recent aptv4k experience I have more often than not found myself raising t.v. Volume up top 10 maybe 15.
I'll re visit apt4k sound settings which I have altered recently.
Maybe I'll invest in DD again or wait on Atomos receiver becoming affordable.
T.v. Volume does have an equaliser though sky uhd with DD+ type sound is the best example I can use to get decent digi quality and volume level.
 
E.g. today I'm watching uhd F1 via Sky -quite Sunday t.v. Volume set to 6 which is not often raised unless for a movie or box set.
In my recent aptv4k experience I have more often than not found myself raising t.v. Volume up top 10 maybe 15.
I'll re visit apt4k sound settings which I have altered recently.
Maybe I'll invest in DD again or wait on Atomos receiver becoming affordable.
T.v. Volume does have an equaliser though sky uhd with DD+ type sound is the best example I can use to get decent digi quality and volume level.

Yes a few reasons here. Coming from a broadcast background I'll explain how it all works. Channels opposed to film direct such as iTunes, BluRay, DVD are a very very different best.
A TV channel or radio station uses TONS of compression along with limiters. What this does is push EVERYTHING to the peak. It means the sound of the cars, presenters, music are all on the same level so that you are not adjusting the sound. Think of it as a horizontal line instead of a vertical line. Of course, if you were in a studio, it sound nothing like this.
Some audio compression is better or worse depending on the station/channel.
Even SKY's film channels are heavily heavily compressed in audio & picture.

A great example is the BBC iPlayer Radio App. Have a listen to that compared to FM Radio 2.
The iPlayer App on your iPhone is pretty music 100% accurate as to the sound that the producer will hear in the studio. The FM sound is compressed, and compressed and has a limiter on it. Have a listen to the presenter. The iPlayer app makes it sound more like You or Me or a Pirate Station when you hear the presenter. That's the 'real' sound. It's accurate. Now listen to the FM sound of the presenter - all polished, levels fine, more presenter style - it's actually nothing like what you'd hear from the studio and the actual presenter talking.

iTunes/BluRay/DVD is the 'pure' straight out of the studio file (like the one that SKY has in their studio) BEFORE it goes through all of those limiters, compressors, normalisation settings which 'raise' up ALL of the levels - we had to use that in 'Adobe Audition' when making & voicing & producing adverts, voice overs, radio documentaries on the MacBook Pro's.

That is why my friend you will hear a difference - think of TV as being 'processed food' whereas as iTunes is your freshly picked organic food without anything added to it!!! In this case, SKY is the McDonalds food of the media world. Enough said.
 
It would be interesting to know how modern the amps are. Mine is an ancient Onkyo. Normall I leave the ATV on

Mine is a brand new Anthem unit, as I said, I have tried the ATV on highest audio quality and also Dolby Digital and it is the same on both. Just 2.0 PCM

Jason
 
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Mine is a brand new Anthem unit, as I said, I have tried the ATV on highest audio quality and also Dolby Digital and it is the same on both. Just 2.0 PCM

Jason
Your anthem is a x20 series?

The x20 series will definitely support 5.1 on Jason Bourne 4k. I have the UHD disc and iTunes version.
 
Mine is a brand new Anthem unit, as I said, I have tried the ATV on highest audio quality and also Dolby Digital and it is the same on both. Just 2.0 PCM

Jason
Will do some more testing tomorrow with more time and if it still holds at pcm then pop in a report to Apple. Not a title I have the disk of to compare.

Might have a shufty at other forums, can’t just be the few here with the issue? Might be a beta thing. Either way they get to hear about it.
 
just A thought. Is the amp outputting Dolby correctly but the descriptor is not correct. Will check that as well.
 
just A thought. Is the amp outputting Dolby correctly but the descriptor is not correct. Will check that as well.

Pretty sure that it is. As I mentioned, only have the issue with this title and it’s obvious when you listen to it.

Jason
[doublepost=1532898995][/doublepost]
Nope lol.

I can't do Atmos so I went with the 520 instead of the 720. If things change in the future, I'll consider the 1140 :)

I can’t do Atmos either, but wanted the extra power on the 720 to drive my speakers.

Jason
 
Pretty sure that it is. As I mentioned, only have the issue with this title and it’s obvious when you listen to it.

Jason
[doublepost=1532898995][/doublepost]

I can’t do Atmos either, but wanted the extra power on the 720 to drive my speakers.

Jason
The anthem will show multi pcm on the front display if the apple tv is outputting DD+ 5.1/7.1 and Dolby Digital if the apple tv is outputting Dolby Digital 5.1.

I drive my front, left, and centre with a three channel Bryston amp so I was able to get away with a 520.
 
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