Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple tv 4k Subtitles disappear when watching netflix/viaplay

Jantelagen said:
A word of caution for us Scandinavians using Viaplay/Viafree: I just updated to tvOS 11.2 beta, and it breaks video playback in at least Viafree. When you try to start a video, it just takes you back to the Apple TV home screen. I wouldn’t count on the app being updated quickly, so my recommendation is to hold off on 11.2 until full release in about a month or so.
Click to expand...

Thank you for the feedback. You should also report this to apple/viaplay.
 
  • Like
Reactions: Jantelagen
I have the Netflix subtitles problem. I’m in the US and we watch a lot of foreign tv shows. The subtitles work for one scene (or more, not sure), then a new scene starts and subtitles disappear. I tell Netflix to turn subtitles on, but it says they’re already on. Still have the problem with 11.1 update, and after full reset. Don’t have issue with previous generation Apple TV, or the 4K Netflix app on our Sony tv. Netflix tech support had me jump through some odd hoops (cutting power to entire AV system, etc) but didn’t help.
 
The best thing you could do is pressure apple and netflix about it.

I had the problem and talked to netflix for aprox 10 hours before they found out it was a software problem. It now works. Im on 11.1
 
danieleilertsen said:
The best thing you could do is pressure apple and netflix about it.

I had the problem and talked to netflix for aprox 10 hours before they found out it was a software problem. It now works. Im on 11.1
Click to expand...

I’ve talked to a Netflix and I’ve had a case opened with Apple for several weeks - the last I heard from Apple was “still not resolved”. 11.1 didn’t help me. Did Netflix do something special - beta app or something?
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back