Apple TV can't connect to Internet

Discussion in 'Apple TV and Home Theater' started by Katie Chen, Mar 5, 2014.

  1. Katie Chen macrumors newbie

    Mar 5, 2014
    my Apple TV 3 doesn't seem to be able to connect to internet
    i've tried both through WIFI and Ethernet cable. It seems to be connected to the network with all the IP address, etc details shown
    I can obtain "software update", and I can stream video from my iPad through AirPlay
    I can only see "computer" and "settings" icons on the home screen
    I'm using a TP-LINK wireless router

    Apple Support didn't know what's wrong. They have even given me a new Apple TV but still same problem remained

    Can anyone help please? many thanks!
  2. NukeIT macrumors regular

    Mar 20, 2013
    What if you connect it straight to your WAN line?? Bypass the router and see what happens, at least then you would know if the router is blocking it
  3. westrock2000 macrumors 6502a

    Oct 18, 2013
    I had a similar problem. You can try my solution of going into the network and changing the DNS to which is the public Google DNS.

    Can read about my experience here:
  4. Mrbobb macrumors 601

    Aug 27, 2012
    It could be as simple as waiting for u to sign in the Apple Store. Not doing any fancy static addressing or hardware firewall are u? ICloud account?
  5. Katie Chen thread starter macrumors newbie

    Mar 5, 2014
    I haven't changed any of the network setting. Took the advice to connect directly without the router and it works!

    Then i connect the Apple TV through wifi again and it works miraculously!

    Still I don't know what's wrong before but anyway it works now when I haven't really changed any of the setting

    Thank you all for your reply!
  6. iamMacPerson macrumors 68030


    Jun 12, 2011
    Oh good! I was going to recommend a restore via iTunes.
  7. Katie Chen thread starter macrumors newbie

    Mar 5, 2014

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