Apple TV can't connect to Internet

Discussion in 'Apple TV and Home Theater' started by Katie Chen, Mar 5, 2014.

  1. Katie Chen macrumors newbie

    Joined:
    Mar 5, 2014
    #1
    my Apple TV 3 doesn't seem to be able to connect to internet
    i've tried both through WIFI and Ethernet cable. It seems to be connected to the network with all the IP address, etc details shown
    I can obtain "software update", and I can stream video from my iPad through AirPlay
    I can only see "computer" and "settings" icons on the home screen
    I'm using a TP-LINK wireless router

    Apple Support didn't know what's wrong. They have even given me a new Apple TV but still same problem remained

    Can anyone help please? many thanks!
     
  2. NukeIT macrumors regular

    Joined:
    Mar 20, 2013
    #2
    What if you connect it straight to your WAN line?? Bypass the router and see what happens, at least then you would know if the router is blocking it
     
  3. westrock2000 macrumors 6502

    Joined:
    Oct 18, 2013
    #3
    I had a similar problem. You can try my solution of going into the network and changing the DNS to 8.8.8.8 which is the public Google DNS.

    Can read about my experience here:
    http://forums.macrumors.com/showthread.php?t=1701033
     
  4. Mrbobb macrumors 601

    Joined:
    Aug 27, 2012
    #4
    It could be as simple as waiting for u to sign in the Apple Store. Not doing any fancy static addressing or hardware firewall are u? ICloud account?
     
  5. Katie Chen thread starter macrumors newbie

    Joined:
    Mar 5, 2014
    #5
    I haven't changed any of the network setting. Took the advice to connect directly without the router and it works!

    Then i connect the Apple TV through wifi again and it works miraculously!

    Still I don't know what's wrong before but anyway it works now when I haven't really changed any of the setting

    Thank you all for your reply!
     
  6. iamMacPerson macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
    Location:
    AZ/10.0.1.1
    #6
    Oh good! I was going to recommend a restore via iTunes.
     
  7. Katie Chen thread starter macrumors newbie

    Joined:
    Mar 5, 2014

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