TLDR: Agree 100%, but if I'm going to buy an Apple product in person, it'll be at a Best Buy before an Apple Store.
They (Apple Stores) are very unique, instant "landmarks", and are very much attractions worth visiting when in so many major cities around the world. I make it a point to visit every Apple store in the cities I've traveled to. But not to shop. I've given up shopping at Apple stores. It's just not a great shopping experience. A better description than "store" is "functional corporate art installation".
The last Apple Store that I can recall visiting and really enjoying was the Chicago, Illinois store on Mag Mile. It opened in 2003, I think. From product displays, to many 3rd-party accessories (so many accessories), and distinct yet approachable spaces for browsing, discussing (Genius Bar), and the theater/classroom... The OG Apple Stores felt like they were designed for Apple users. Today's feel like they're designed for Apple.
My most recent Apple Store experiences in Germany, Nashville, and even a small mall in Maine were all the same. You are essentially stalked by security if you're not with an employee. None of the newest products being promoted in the store are actually available to try, at least without an appointment. You can't really discuss Apple stuff/products with the employees. I've received more feigned ignorance from Apple Store employees than actual advice.
I don't want to incite a profiling/loss-mitigation discussion. Decisions can be hard to make in the moment, but I believe people also deserve the benefit of the doubt. I'm not rich, but I can comfortably splurge on gadgets and tech here and there. I'd like to think I'm slightly cooler than a 40-year-old virgin in appearance... clean, casual, and covered in Apple products... So, why do I feel like I'm getting the Thomas Crown treatment when walking through the door of an Apple Store?
After visiting the Country Music Hall of Fame, I decided to stop at the Apple store for a new watch band. I hadn't been to this one yet, so I took a selfie outside, entered and looked around. The watch bands were on the right side of the store, so I started browsing from the left to end up at the watch bands. I was in the store 2 minutes and contemplating a MagSafe charger when I see someone in my periphery, browsing me. That was fast... I browse around the store, typing on the new iPad Airs, examining the colors of the iPhones, and my shadow follows. By the time I arrive at the watch bands, I feel like I'm doing something wrong. An employee is there, I take off my watch and hand it to him and we start discussing watch bands. At this point I make eye contact with my shadow, he backs off to stalk the next visitor.
Recently, in Portland, Maine and traveling with my trusty Mini 6, I was killing time in a small-town time capsule of a mall–in that all the spaces had businesses in them. (Navigating a new area with a 5G Mini 6 tucked in your back pocket is fun. Bigger screen, bigger maps, CapCut on the go 🧑🍳💋!) That's how I walked into that Apple Store. AirPods Pro in, iPad in back pocket, phone in hand for photos, and a watch on my arm...a dorky damn walking billboard. I walked all through that mall looking at shoes, TVs, and books. Browsing jewelry in Macy's. I wasn't followed, nor did I even see security in any of these stores. Sure, they're in the ceiling, but that's obviously normal. What's NOT normal is the security guard pacing at the entrance, scowling and waiting for their next victim to stalk. He watched as I observed the Genius giving a lecture to no one. He watched as I took out my AirPods and tried on a pair of AirPods Max for comparison. And I watched him glare at me, as I lay the new iPad Pro next to my iPad to compare thickness. An employee came up to me and he backed off. I asked about the Vision Pro standing in front of me..."You really need an appointment."... OK, do you have any red watch bands? "Just what's over there..." OK... These iPad Pros are pretty thin, huh? "Yeah, the screen is big"... OK... good talk. As we part ways and I pick up my iPad, I can feel the eyes of security on me, and I really, really wanted to run like hell and make that guy chase my ass.
Chicago's current Apple Store is an underground, riverside amphitheater. One of the first things you see is a ton of space dedicated for a Genius giving a lecture to almost no one. Then you arrive at the few tables of products toward the back. A few shelves of accessories... Of all the Apple stores I've been to, I spent the least amount of time in this one. Even as an art installation, I didn't like it; it held a very negative and unwelcoming vibe. But I like the Chicago example because we have a comparison... The first store was built by a hungry company, in touch with the users driving its growth. Today, that company is a gluttonous tech icon with a Honey Badger complex, and it's as if they're saying, "Just look at the amount of real estate and retail space we can afford to make a statement with."
And that is why Apple Stores are not a good shopping experience. They are monoliths to the brand, testaments to achievement, museums of modern technology, but they are not stores. They are not even good user-experience centers. And this is coming from a perspective of what some might consider privileged in ways. I've traveled and seen enough, I've heard enough stories, and I can't imagine the experience some people must have when visiting an Apple Store... to shop.