Apple Upgrade program

shareef777

Suspended
Original poster
Jul 26, 2005
2,445
3,272
Chicago, IL
I thought the whole point of the upgrade program was that I didn't have to worry about ordering in the middle of the night and that they would guarantee annual release date upgrades.
 
  • Like
Reactions: WiseAJ

kramjam

macrumors 6502
Feb 3, 2008
308
21
California
The program gives you the option to upgrade after 12 payments have been made, it doesn't state anywhere that you have a priority on the release of a new phone
 
  • Like
Reactions: nburwell

shareef777

Suspended
Original poster
Jul 26, 2005
2,445
3,272
Chicago, IL
Yeah, just going to payoff my current phone and buy the next one outright. No point in the upgrade program as it's forcing you into AppleCare (at least in the US it is) and I can easily sell the 6s for more then what the pay off is.
 

matthewv1227

macrumors 6502
Sep 13, 2014
305
121
Manhattan
Does anyone know if its possible to complete the entire process online, or if it'll need to be partially in store like with the 6S?
 

shareef777

Suspended
Original poster
Jul 26, 2005
2,445
3,272
Chicago, IL
Does anyone know if its possible to complete the entire process online, or if it'll need to be partially in store like with the 6S?
Looks like any upgrade requires going in-store and now they're completely unavailable online. This was a complete bust. I went ahead and ordered a 7+ 128G Tmobile (full payment) for delivery to my home. Because of the futile effort to use the upgrade program, delivery is now pushed back to Oct 4-10th.

I'll just pay off the 6s and sell it on my own.
 
  • Like
Reactions: Surf Monkey

spoa94

macrumors 6502a
Oct 12, 2011
764
318
New Orleans, LA
Looks like any upgrade requires going in-store and now they're completely unavailable online. This was a complete bust. I went ahead and ordered a 7+ 128G Tmobile (full payment) for delivery to my home. Because of the futile effort to use the upgrade program, delivery is now pushed back to Oct 4-10th.

I'll just pay off the 6s and sell it on my own.
I just pre-ordered on the upgrade program and wasn't given and option for in-store pickup which is what I really wanted
 

sjsharks13

macrumors regular
Jul 15, 2008
156
21
Kinda odd that there was no mention of APPROVED or DECLINED for the upgrade program it just asked for SSN and boom done.
 

mjwebb

macrumors member
Aug 28, 2016
86
80
Arizona
I just pre-ordered on the upgrade program and wasn't given and option for in-store pickup which is what I really wanted
Couldn't make an appointment either. I refuse to have it shipped. Guess I will be at the store on launch day!
 

spoa94

macrumors 6502a
Oct 12, 2011
764
318
New Orleans, LA
Couldn't make an appointment either. I refuse to have it shipped. Guess I will be at the store on launch day!
I went through with the order but because of ATT's stupid rules my only option was to have it shipped to my parents house under my moms name. Im gonna call Apple in the morning to try and get this changed or do in store pickup
 

JustCrusin

macrumors regular
Mar 13, 2011
108
25
Looks like any upgrade requires going in-store and now they're completely unavailable online. This was a complete bust. I went ahead and ordered a 7+ 128G Tmobile (full payment) for delivery to my home. Because of the futile effort to use the upgrade program, delivery is now pushed back to Oct 4-10th.

I'll just pay off the 6s and sell it on my own.
We’re not taking any more reservations to upgrade your iPhone right now.
Reservations will reopen at 8:00 a.m. on September 17. Please come back then to make a reservation.

On in the first 3 minutes. This is some bull.
 
  • Like
Reactions: dakota747

Morac

macrumors 65816
Dec 30, 2009
1,281
199
This is ridiculous. Reservations filled up within seconds. So apparently I'm eligible to upgrade after 12 months, but it's not actually possible to do so for 14 months. Basically I now have to pay 2 extra months and won't be eligible to upgrade the next time the iPhone comes out, since I'll only have 8 months of payments at that point. What a rip off.
 

leesweet

macrumors demi-god
Feb 1, 2009
1,048
242
Northern Virginia, USA
All black 7+ 256 (either black) in MD/VA/DC were gone by the time I finished completing upgrade process renewal. I think Alaska and Texas were offered as options lol.

This is insane if they keep on insisting on in-store stock for IUP renewals. Or we just have to try in a week or so when more stock comes in and forget day 1. Sheesh.
 

Supermallet

macrumors 65816
Sep 19, 2014
1,307
656
This is ridiculous. Reservations filled up within seconds. So apparently I'm eligible to upgrade after 12 months, but it's not actually possible to do so for 14 months. Basically I now have to pay 2 extra months and won't be eligible to upgrade the next time the iPhone comes out, since I'll only have 8 months of payments at that point. What a rip off.
Yep, this system defeats the purpose of the upgrade program. I'm thinking of skipping the 7 and going for financing every two years starting with the 7s or 8 if they call it that.
 

leesweet

macrumors demi-god
Feb 1, 2009
1,048
242
Northern Virginia, USA
This is ridiculous. Reservations filled up within seconds. So apparently I'm eligible to upgrade after 12 months, but it's not actually possible to do so for 14 months. Basically I now have to pay 2 extra months and won't be eligible to upgrade the next time the iPhone comes out, since I'll only have 8 months of payments at that point. What a rip off.
I was thinking the same... If you ever can get in a store on day 1, you can just pay the extra two months to catch up.
 

WiseAJ

macrumors 6502a
Sep 8, 2009
511
924
PDX
Yeah this upgrade program just became very very very less desirable. I'm going to have to make a 13th payment on an old phone making it less cost effective. I knew it was too good to be true but I fell for it anyway.
 
  • Like
Reactions: gcmexico

shareef777

Suspended
Original poster
Jul 26, 2005
2,445
3,272
Chicago, IL
This is ridiculous. Reservations filled up within seconds. So apparently I'm eligible to upgrade after 12 months, but it's not actually possible to do so for 14 months. Basically I now have to pay 2 extra months and won't be eligible to upgrade the next time the iPhone comes out, since I'll only have 8 months of payments at that point. What a rip off.
Yep, completely defeats the point of the upgrade program. People signed up to be able to get annual upgrades. If we still have to go through all this then what's the point!? In addition, because we're tied to the upgrade program, we're delayed by a few seconds filling out the forms, which can mean weeks of delays for delivery. I went forward with a straight purchase and will NOT be every using the upgrade program again unless they set it up for auto upgrade.
 

Morac

macrumors 65816
Dec 30, 2009
1,281
199
I was thinking the same... If you ever can get in a store on day 1, you can just pay the extra two months to catch up.
What's really annoying is I had no problem getting a reservation last year. This year I made a copy and paste error with my serial number and wasted about a minute trying to figure out why the form wouldn't allow me to submit. By the time I figured it out all reservations were filled except rose gold 256 GB which I didn't want.

That means Apple has reserve slots based on color which is also stupid. Apple must know which colors are more popular. They should make more of those available.

I guess the only good thing about this is I get to see what kind of problems people have with the 7 / 7 Plus before I get it.
 

evalea

macrumors newbie
Sep 23, 2013
17
0
Well it was totally messed up for me. First screen tells me I'm in the upgrade program, which I am. When I try and upgrade my phone. It tells me I'm not enrolled. Seriously? I only own one device. How could they mess this up so badly?
 

leesweet

macrumors demi-god
Feb 1, 2009
1,048
242
Northern Virginia, USA
Yep, completely defeats the point of the upgrade program. People signed up to be able to get annual upgrades. If we still have to go through all this then what's the point!? In addition, because we're tied to the upgrade program, we're delayed by a few seconds filling out the forms, which can mean weeks of delays for delivery. I went forward with a straight purchase and will NOT be every using the upgrade program again unless they set it up for auto upgrade.
This. Unless there are changes like online replacement it's back to selling it myself, trade-in, etc. No Black 256 Plus anywhere in CONUS except Alaska, Texas almost. Lol.
 

Morac

macrumors 65816
Dec 30, 2009
1,281
199
I was thinking the same... If you ever can get in a store on day 1, you can just pay the extra two months to catch up.
You can't just show up at the store and use the upgrade program. You need to reserve an appointment.

Yep, completely defeats the point of the upgrade program. People signed up to be able to get annual upgrades. If we still have to go through all this then what's the point!? In addition, because we're tied to the upgrade program, we're delayed by a few seconds filling out the forms, which can mean weeks of delays for delivery. I went forward with a straight purchase and will NOT be every using the upgrade program again unless they set it up for auto upgrade.
It's not the extra delay. If you are already in the upgrade program, the only option for purchase is to make a reservation at the store. Apple apparently only reserved a handful of each color phone per store for that so there's like a 1 in a million chance of actually getting a reservation.

My only hope is that the reservation stockpile is separate from the walk in stockpile. Otherwise I'll have to make months of extra payments. If that's the case I might as well not upgrade at all and just pay via my carrier or pay full price for the 8 when it comes out.
 

selinakvle

macrumors newbie
Sep 9, 2016
12
7
Kinda odd that there was no mention of APPROVED or DECLINED for the upgrade program it just asked for SSN and boom done.
I'm curious about this too...I was expecting to see approved or declined right away....I'm wondering if they will come back later with some issue...
 

spoa94

macrumors 6502a
Oct 12, 2011
764
318
New Orleans, LA
Does anyone know if I can call Apple later to have them edit delivery details for IUP ordered on ATT account. It wouldn't let me edit those details at checkout.
 

sjsharks13

macrumors regular
Jul 15, 2008
156
21
I'm curious about this too...I was expecting to see approved or denied right away....I'm wondering if they will come back later with some issue...
I think that if the order goes through for processing then you should be good. I saw a charged immediately start pending on my credit card
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.