17 parts replaced, and you're happy?
good googly, if i had that many repairs it'd be my last friggin mac.
i've never had that many PC parts failed in my life. i dunno about some of the apple fan base but i do not take anything positive out of your situation; when i purchase something i expect it to work (yes, i know parts fail) and not see support for the life of the product! (within reason).
in the 15+ years I've owned, built and used computers, I've replaced more hard drives than that, all on windows based PCs. I've also had the pleasure of numerous video cards, motherboards, ram modules and power supplies failing.
In the 4 years of owning a mac, I've had 6 repairs, all to the same laptop. The 6th repair netted me a brand new up to date computer, right as the original was coming to the end of it's AppleCare.
All of my repairs were for different issues, but since the bulk of a laptop is contained on the main logic board, it had the logic board replaced twice prior to Apple replacing the system outright, other little things, such as the fan assemblies were minor to me.
I believe in total, my 2006 rev 0 MBP had 23 parts replaced, most simply because Apple chooses to replace them while they've got the system apart.
Every time I had a logic board replacement, they also replaced the keyboard, superdrive and memory modules, along with several cable assemblies, track pads, and other small parts.
I honestly look at them more like mechanics than simple computer repair folks. A good mechanic will replace other parts that he has to remove anyway while doing a major repair. For instance, timing belt services, typically will include a new water pump and new serpentine belts, because a mechanic has to remove them to change the timing belt, so why do the labor twice should one fail shortly down the road?
if they upgrade to arrandale withing 14 days they should let you exchange it for the new version. i bought mine in late may and in early june they came out with the 09s and they let me exchange and gave me 26 dollars back because of the price drop.
You cannot exchange a warranty replacement computer. You can however buy AppleCare for it. There is a difference between what rights you have when purchasing, and what rights you have when Apple chooses to replace your unit.
Ok well what would YOU do if you were in my position? Brand new computer... Major repair in 3 months???? That's absurd! That's like buying a brand new Benz and your car breaks down 3 months in. They fix the engine and then your speakers stop working. They fix it. Then the air conditioning stops working. They fix that too. THEN THE CD PLAYER STARTS MAKING FUNNY NOISES! Tell me... WHAT WOULD YOU DO? Would you feel good about that model even if they fixed it for you 3 times? Would you not agree that apple is a premium brand? What about the Benz? If I pay premium price, I expect premium quality. Now I didnt mean that they should just GIVE ME the higher model. I'm saying that I should be able to upgrade to it. Meaning that I PAY the difference. It would be foolish of me to expect them to upgrade me to a middle 15 inch from a base 13 inch free of charge.
ONLY one major repair 3 months into having the computer? Psssh Give me a BREAK
My 2006 Rev 0 MBP had a repair within the first week. The inverter for the LCD backlight failed, and made the screen unusable. It's first logic board replacement came within the first two months. I then experienced almost two years of hassle free use before the next logic board problem (ethernet port failed). It went another 6 months before having issues.
When I got mine replaced, I didn't ask for one, or imply one. In fact when he said he would give me a new computer i was reluctant because i need fw, and he said it was fine and they'll give me a 13" MBP. I didn't badger for it. My point is there i walked into the store wanting a repair, not a replacement. I wouldn't say that's abusive. BTW, I paid $1299 for my white macbook when it was new, the new plastic macbooks are $999 and the model i received costs $1199.
They will replace your computer with the closest one to original purchase cost.
I originally paid $1999 for my first MBP, and they replaced mine with the equivalent $1999 15" MBP, even though my MBP was the "base" model, and there was a newer "base" model.
the difference between $1199 and $1299 is smaller than the difference between $1299 and $999 so I would expect them to give you the base model 13" MBP instead of a uMB.
