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Apple USB Modem Incompatible with Lion?!?

Although I put the files where there should be, when I connect the modem to usb port, I cannot see 'modem' panel in system preferences and so I cannot use modem to setup a dialup connection.
Any idea why the modem is not shown up in system preferences?
 
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USB modem for Lion

On the basis of advice from one of the threads I purchased a USRobotics dongle to replace my Apple modem. It works like a charm EXCEPT when I installed Office 2011 for Mac. Now it wont fax word documents, I get an error message about being "out of range". Strange, it faxes anything else but Office apps. Now I fax word docs by converting them to pdf. Its just not Apple that gets thing wrong
 
cool11 said:
So, there is no way of using apple usb modem in 64bit lion?
Click to expand...

It doesn't appear so.

I gave in and purchased the US Robotics USR 5637 modem. It works fine both as a communications and FAX modem.

Delete the Apple Modem from your device lists; install the US Robotics modem script (from the included CD, or download from their site). Then, add it as a FAX device and/or network device.

The only difference I see between it and the Apple Modem is the lack of familiar modem audio. (Since the Apple device is a software modem, the audio is processed in OS-X, rather than in the modem - so it's available for monitoring.)
 
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I find it ridiculous that apple do not support its own hardware!
I purchased this modem in 2007 and now it is useless!
 
has booting into 32bit mode confirmed not to work?
I too am upset that its no longer supported. I was only going to use it if my broadband goes down and needed that backup dialup.
 
Ι think that this is impossible.
Lion is 64 bit, and 64bit drivers for this appe/motorola usb modem, were never released.
 
moonchilddave said:
I now have my Apple USB Modem working with Lion perfectly (dialup and fax both work)! You need to copy both from a Snow Leopard backup (and be in 32bit mode I think):

/System/Library/Extensions/IOSerialFamily.kext/Contents/PlugIns/MotorolaSM56KUS B.kext
/System/Library/Extensions/SM56KUSBAudioFamily.kext

So, apparently Apple just didn't bother to include the drivers. For this to work though you have to be running a 32bit kernel. To check, go to the Apple Menu > About This Mac > More Info > System Report > Software.

If you see "64-bit Kernel and Extensions: No" - this should work. If it says Yes, you are probably out of luck. Also, after copying those files over, you may want to do a repair permissions and reboot.
Click to expand...

In case anyone found this old thread via Google (like I did), I got this workaround to work with the Apple USB Modem on my old Macbook Air (Rev. A). I had no luck with the USR Modem either before or after this modification, BTW.

I used system 10.5.8 to created a bootable flash drive, and extracted the two files from there. To get the IOSerialFamily.kext/Contents/PlugIns/MotorolaSM56KUS B.kext, control click the IOSerialFamily.kext to get the Contents folder and you can find the file in there. I used the Kext Drop app (free) to install the files. After reboot, I created a new configuration in Network Preferences and was good to go!

I am thinking about upgrading to a new Macbook Air and I'm not sure I am going to try this mod. I may go with a dialup router instead.
 
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