Apple wants $1250 to change the battery on a MacBook Pro

Discussion in 'MacBook Pro' started by tubeexperience, May 8, 2016.

  1. tubeexperience, May 8, 2016
    Last edited: May 8, 2016

    tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #1
    A few years ago, I got a really good deal on a Mid 2012 MacBook Pro Retina 15-inch because someone spilled Sprite on it.

    The logic board was completely dead so I took out the logic board and sent it to an independent shop for component level repair.

    The computer works great so I gave it to my sister.

    The computer has worked fine since then.

    Anyway, it has been a few years and the computer is telling her to replace the battery.

    She sent it to Apple, but Apple wants to charge her $1250.
     
  2. bfid111 macrumors 6502

    Joined:
    Oct 5, 2015
    #2
    solution: buy a used mid 2015 15 inch mbp from ebay for around $1400. Sell the 2012 mbp for < $300 to independent shop
     
  3. Fancuku macrumors 6502a

    Fancuku

    Joined:
    Oct 8, 2015
    Location:
    PA, USA
    #3
    That doesn't sound right. I think batteries for 15" Retinas are $250, labor included.
     
  4. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #4
    its $199 or less plus tax

    https://support.apple.com/mac-notebooks/repair/service/pricing

    if they want $1250 , then you must have a broken lcd panel or a bad logic board or something else must be seriously wrong with it

    you fried the logic board. thats why it costs so much

    back up the computer to time machine . buy a new one, restore from its time machine, recycle computer is probably the best option
     
  5. iMacDragon macrumors 65816

    iMacDragon

    Joined:
    Oct 18, 2008
    Location:
    UK
    #5
    They almost certainly are wanting to replace the logic board, and possibly other things too, due to tripped liquid spill indicators, whether it works or not.
     
  6. Queen6, May 8, 2016
    Last edited: May 8, 2016

    Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Putting out the fire with gasoline...
    #6
    Easy answer the liquid intrusion detectors are likely triggered, so Apple will want to replace the majority of the boards. My own feelings in such cases are that Apple should just change the battery at the normal rate, asking the owner to sign a disclosure to protect Apple, additionally offering to bring the unit back up to Apple`s own spec at the offered flat rate of $1250.

    At $1250, it`s not a bad price (by Apple`s standards) to bring a non functional 15" Retina back to full working order, equally in this case it makes little sense as the notebook barring the battery has no issue. Unfortunately more & more, it`s take it or leave it, in Apple`s ecosystem.

    Best advise source a decent independent specialist to replace the battery, equally that will be more than the stock price from Apple, however nowhere close to the current asking price of $1250.

    From my own perspective I rather expect all my newer Mac portables to have triggered detectors, as I frequently work in the tropics with very high levels humidity, which at times is not able to be fuly controlled. Should I encounter the same rhetoric from Apple and they not listen to reason, this will almost certainly end my relationship with Apple, in both professional & recreational realms. Apple just seems to be literally grasping at every $$$$ they can squeeze out of the customer these days...

    Q-6
     
  7. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #7
    i spilled water on my macbook air. i also was charged almost $1000 to replace the battery. but i had square trade. and it wasn't even apple that fixed that air. it was another service provider. so apple might not be automatically charging you just based on the stickers

    have you tried running apple diagnostics with the power adapter plugged in?

    when water got into my mac book air, the battery would show 0% and it would not charge. and removing the power adapter shut the computer down hard, i shipped it to square trade's mac repair company, and it came back with a new battery and logic board and its warranty was pretty depleted
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    I'm guessing they also want to replace the logic board, not just the battery.
     
  9. lcseds macrumors 6502a

    Joined:
    Jun 20, 2006
    Location:
    NC, USA
    #9
    As mentioned, that's probably a system board replacement and battery. Likely the charging circuit has failed. Motherboard, top case would run $1K easy.
     
  10. dwfaust macrumors 601

    dwfaust

    Joined:
    Jul 3, 2011
    Location:
    I am here => [•]
    #10
    So much for 'truth in advertising'. The click bait thread title is clearly misleading... where's Paul Harvey when you need him? (Now we know 'the rest of the story'.)
     
  11. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #11
    Time for a new computer.

    Don't waste any money on that one.
     
  12. tubeexperience thread starter macrumors 68040

    Joined:
    Feb 17, 2016
    #12
    I don't want to quote all the replies, but the laptop works fine including when running on battey.

    It's telling her to replace the battery because the laptop exceeded the battery's maximum cycle count.
    https://support.apple.com/en-us/HT201585
     
  13. garirry macrumors 68000

    garirry

    Joined:
    Apr 27, 2013
    Location:
    Canada is my city
    #13
    Yes, but this most likely means that there are other problems (maybe on an internal level only) with your computer. You claimed that the logic board was manually repaired. I think that's good enough of a reason why Apple doesn't want to risk it and they just want to replace it along with the battery. Either change the battery yourself if you're capable of that, or just buy a new (or used, for that matter) computer. It's not worth it to pay $1250 for this.
     
  14. tubeexperience thread starter macrumors 68040

    Joined:
    Feb 17, 2016
    #14
    The laptop has been working for the past 3 years so the logic board is not the issue.

    Also, the battery is glued to the top case, so it's not like I can just easily lifted it out.
     
  15. Count Blah macrumors 68040

    Count Blah

    Joined:
    Jan 6, 2004
    Location:
    US of A
    #15
    Simple solution is not to buy computers with all glued in components.

    That is what I've done with Apple. I hope my 2012 15" cMBP lasts many years to come.

    Ipads and phones are a different story, obviously.
     
  16. Queen6, May 8, 2016
    Last edited: May 10, 2016

    Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Putting out the fire with gasoline...
    #16
    Unfortunately it`s going that way, equally I rather object to Apple`s restrictive practices. Apple could easily replace the battery in the OP`s system, under waiver to protect against any liability, equally Apple won't likely do this, preferring, rather holding people to ransom $1250 or a new machine, of course the major benefactor is naturally Apple...

    The price of Mac`s does not intimidate, an equally specified Windows system can easily be the same if not more. I just find my BS meter, tripping more & more. Apple`s last bastion is it`s stores, customer service, not that I find it stellar, just that the Windows OEM`s are so completely tragic in this respect, it`s hardly difficult for Apple to excel.

    In all honesty gluing batteries into, dare I say professional/prosumer grade notebooks is just a crap idea, plain & simple. Apple is simply monopolising in the name of design...

    Q-6
     
  17. Dunbar macrumors 6502a

    Joined:
    Jun 25, 2010
    Location:
    Los Angeles, CA
    #17
    I like Apple when it comes to service/replacement of their products (usually more than fair) but in this case I would have a 3rd party vendor replace the battery in a heartbeat. Or keep using it the battery life seems fine. I don't know if there's some way to get rid of the battery replacement message w/o replacing the battery.
     
  18. tubeexperience thread starter macrumors 68040

    Joined:
    Feb 17, 2016
    #18
    I've changed the battery on the Retina before. It requires a complete disassembly.

    I used a hair dryer to heat up the battery, then used a plastic ruler to wedge between the battery and the top case and cut through the adhesive.

    It's definitely a time-waster.
     
  19. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #19
    I'm betting, that something is kicking out on Apple's test.

    I guess we're all guessing that its a logic board, but did you ask them specifics of why its 1250?
     
  20. Traverse macrumors 604

    Traverse

    Joined:
    Mar 11, 2013
    Location:
    Here
    #20
    This is it. Even if the computer runs fine, the detectors have been triggered and Apple doesn't want to fix a battery and then the whole thing fail and you get a free fix from them. That disclosure thing sounds like a good idea though.
     
  21. tubeexperience thread starter macrumors 68040

    Joined:
    Feb 17, 2016
    #21
    I don't know. My sister brought it in and she isn't exactly the most tech savvy person.
     
  22. T5BRICK macrumors G3

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #22
    I guess it wasn't such a good deal then. :rolleyes: A computer with liquid damage is a figurative time bomb.
     
  23. tubeexperience, May 8, 2016
    Last edited by a moderator: May 9, 2016

    tubeexperience thread starter macrumors 68040

    Joined:
    Feb 17, 2016
    #23
    What are you talking about? The logic board has already been repaired and the laptop has been working for the last 3 years.

    It needs a new battery because it's over the battery's maximum cycle count
     
  24. MacInTO macrumors 65816

    MacInTO

    Joined:
    Apr 25, 2005
    Location:
    Canada, eh!
    #24
    Apple probably has a policy not to work on machines with signs of liquid damage to protect themselves should they replace the battery and then have the machine malfunction.

    Why don't you replace it yourself? You can get retina Macbook batteries on eBay.
     
  25. brewmonkey macrumors regular

    Joined:
    Feb 17, 2016
    #25
    Maybe a third-party repair shop would be willing to replace just the battery for a reasonable fee (as others have suggested). I'd personally try to go that route.

    Interesting about the liquid indicators inside the Mac...never knew about that. Learn something new every day...
     

Share This Page