Does ANYONE understand how software development in a multi-billion dollar company works? Gee, I wonder why she couldn't just call Tim directly and he could have issued a fix the next day. It could take a week just to get the "bug report" to the right desk. Can you imagine how many of these messages, 99.9% of which are bogus, are sent to Apple every day? Did she actually file a radar report, which is the official way of submitting a bug report? Once the right person sees the report and checks it out and decides it's legitimate, then they have to get that to the software folks who need to be convinced to drop everything they are doing and create a special release version. Of course someone has to figure out the best way to fix the bug. Hopefully no key person decided to take a day off and go skiing. Oh, don't forget about testing once the fix is in.
Gosh, she waited a week after sending a tweet and an email (which asked for money) and nothing happened. Maybe she should just try to call the President and have him do something about it the next day.