Hi , i received the apple watch today the ss with classic buckle and inside the watch wearing the black sport band. The box says classic buckle. the respond of apple (I understand and I do really apologize. In order to correct the issue we will need the incorrect one to return to us so we can get the right one sent out to you as quickly as possible. ) thats is insane.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
apple watch classic buckle received today with a different band inside
- Thread starter vagos1103gr
- Start date
- Sort by reaction score
/Users/evangelosvasilaropoulos/Desktop/IMG_1716 (1).jpg
/Users/evangelosvasilaropoulos/Desktop/IMG_1717 (1).jpg/Users/evangelosvasilaropoulos/Desktop/IMG_1717.jpg
i am in the line with them now
/Users/evangelosvasilaropoulos/Desktop/IMG_1717 (1).jpg/Users/evangelosvasilaropoulos/Desktop/IMG_1717.jpg
i am in the line with them now
You will receive a email today with the label. Once you have shipped back the incorrect watch and its scanned with the carrier we will release a replacement watch to be shipped to you.
the respond from apple in the chat, on the phone they told my to wait 72 hours to investigate the problem and they gonna respond me back. i don't know what to do.
Tough call. They owe you a classic buckle, but to get it you have to part with your watch for who knows how long.
I would send it back once you have the label ... just my opinion.
You got the wrong watch.
No, he got the wrong band. The watch is correct.
Apple really blew it with this launch. The official 'launch' was last Friday. There is NO reason why there aren't bands available for swap.
They really should send you the classic buckle and let you keep the Sports band. It's their mistake.
Perhaps you should email Tim Cook.
tcook@apple.com
Perhaps you should email Tim Cook.
tcook@apple.com
You should attach the pictures so it's clear you got the wrong band. Good luck!
I agree with this. Call customer support, ask for a supervisor, and explain that you have waiting this long and to have to send it back and wait for longer is unacceptable to you.
My reasoning: Once you receive a return label, your order is marked to be returned. Even if the investigation will result in a wrong packaged watch, you are still required to return it.
Of course I do not know how the negotiations went, but once you have a return label, you probably need to act as if you are returning it.
I wouldn't send it back. They should expedite a classic buckle to you first. Bring it to an Apple Store so an employee can verify it too.
Could you ask Apple to ship the new band to a local store, and then you exchange in person?
Alternatively, just go to your local Apple store, and have a genius to request a band to be shipped to them?
Alternatively, just go to your local Apple store, and have a genius to request a band to be shipped to them?
they sent me replacement label and waiting to be shipped the good one on june. unbelievable. I also email cook with pictures. I am gonna settle also an appointment with genius. Otherwise i am gonna keep it 2 weeks and i am gonna return it for refund. I have ordered another one ss black sport band that is gonna be shipped May 13 - May 27 .
----------
I tried everything they don't listened your problem. Is like i received a chinese crap that other is in the box and other inside.
----------
I tried everything they don't listened your problem. Is like i received a chinese crap that other is in the box and other inside.
i order in the lunch 2 watches one withe the leather and one with the black sport band for my wife