apple watch classic buckle received today with a different band inside

Discussion in 'Apple Watch' started by vagos1103gr, Apr 30, 2015.

  1. vagos1103gr macrumors regular

    Joined:
    Jul 25, 2013
    #1
    Hi , i received the apple watch today the ss with classic buckle and inside the watch wearing the black sport band. The box says classic buckle. the respond of apple (I understand and I do really apologize. In order to correct the issue we will need the incorrect one to return to us so we can get the right one sent out to you as quickly as possible. ) thats is insane.
     
  2. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #3
    You should tell them forget it. They messed up and they owe you the right band.
     
  3. wademanuk macrumors newbie

    Joined:
    Feb 11, 2009
  4. pmau macrumors 65816

    Joined:
    Nov 9, 2010
    #6
    Read much?
     
  5. zmunkz macrumors 6502a

    zmunkz

    Joined:
    Nov 4, 2007
    #7
    lol

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    Yes please
     
  6. vagos1103gr thread starter macrumors regular

    Joined:
    Jul 25, 2013
    #8
    /Users/evangelosvasilaropoulos/Desktop/IMG_1716 (1).jpg
    /Users/evangelosvasilaropoulos/Desktop/IMG_1717 (1).jpg/Users/evangelosvasilaropoulos/Desktop/IMG_1717.jpg
    i am in the line with them now
     
  7. pmau macrumors 65816

    Joined:
    Nov 9, 2010
    #9
    Next time you create an account on your Mac, change the short user name ;)
     
  8. vagos1103gr thread starter macrumors regular

    Joined:
    Jul 25, 2013
    #10
    IMG_1716 (1).jpg

    IMG_1717 (1).jpg

    IMG_1716.jpg
    You will receive a email today with the label. Once you have shipped back the incorrect watch and it’s scanned with the carrier we will release a replacement watch to be shipped to you.

    the respond from apple in the chat, on the phone they told my to wait 72 hours to investigate the problem and they gonna respond me back. i don't know what to do.
     
  9. CooKieMoNs7eR macrumors 68000

    CooKieMoNs7eR

    Joined:
    Nov 18, 2009
  10. Processing June macrumors newbie

    Joined:
    Apr 29, 2015
    #12
    Tough call. They owe you a classic buckle, but to get it you have to part with your watch for who knows how long.
     
  11. pmau macrumors 65816

    Joined:
    Nov 9, 2010
    #13
    I would send it back once you have the label ... just my opinion.
    You got the wrong watch.
     
  12. vagos1103gr thread starter macrumors regular

    Joined:
    Jul 25, 2013
    #14
    and i have to wait who knows how long
     
  13. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #15
    No, he got the wrong band. The watch is correct.

    Apple really blew it with this launch. The official 'launch' was last Friday. There is NO reason why there aren't bands available for swap.
     
  14. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #16
    They really should send you the classic buckle and let you keep the Sports band. It's their mistake.

    Perhaps you should email Tim Cook.
    tcook@apple.com
     
  15. vagos1103gr thread starter macrumors regular

    Joined:
    Jul 25, 2013
    #17
    good idea i am gonna write to tim cook
     
  16. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #18
    You should attach the pictures so it's clear you got the wrong band. Good luck!
     
  17. sam2428 macrumors 6502

    Joined:
    Mar 8, 2011
    Location:
    Houston, TX
    #19
    I agree with this. Call customer support, ask for a supervisor, and explain that you have waiting this long and to have to send it back and wait for longer is unacceptable to you.
     
  18. pmau macrumors 65816

    Joined:
    Nov 9, 2010
    #20
    My reasoning: Once you receive a return label, your order is marked to be returned. Even if the investigation will result in a wrong packaged watch, you are still required to return it.

    Of course I do not know how the negotiations went, but once you have a return label, you probably need to act as if you are returning it.
     
  19. rockyroad55 macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #21
    I wouldn't send it back. They should expedite a classic buckle to you first. Bring it to an Apple Store so an employee can verify it too.
     
  20. silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #22
    Could you ask Apple to ship the new band to a local store, and then you exchange in person?
    Alternatively, just go to your local Apple store, and have a genius to request a band to be shipped to them?
     
  21. vagos1103gr thread starter macrumors regular

    Joined:
    Jul 25, 2013
    #23
    they sent me replacement label and waiting to be shipped the good one on june. unbelievable. I also email cook with pictures. I am gonna settle also an appointment with genius. Otherwise i am gonna keep it 2 weeks and i am gonna return it for refund. I have ordered another one ss black sport band that is gonna be shipped May 13 - May 27 .

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    I tried everything they don't listened your problem. Is like i received a chinese crap that other is in the box and other inside.
     
  22. cmichaelb macrumors 68020

    cmichaelb

    Joined:
    Aug 6, 2008
    Location:
    Kansas
    #24
    Wait... I'm confused. Why would you order a second watch with a sport band?
     
  23. vagos1103gr thread starter macrumors regular

    Joined:
    Jul 25, 2013
    #25
    i order in the lunch 2 watches one withe the leather and one with the black sport band for my wife
     

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