Apple watch Constant Rebooting, Even after replacement from Apple Care

Discussion in 'Apple Watch' started by TheQuest89, Feb 4, 2018.

  1. TheQuest89, Feb 4, 2018
    Last edited: Feb 4, 2018

    TheQuest89 macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #1
    Hello Apple peeps

    I own a Apple Watch Series 2 Nike Edition apple watch which is a brand new replacement from apple care.

    I Brought the apple watch S2 second hand from swappa.com so it wasn't brand new but it did have apple care warranty on it. So i called up apple and they replaced it for me with a brand new a few weeks ago. After i had to send it to apple tech depo to for them look at the my second hand watch under their supervision so they can recreate the problem, which they couldn't. when i got it back after they coudln't figure out why it was rebooting, i told by numerous apple care reps not to use a back up. which i didn't and the watch did rebooted again for no reason. After that i called apple and one kind enough apple rep issued me a brand new apple watch S2 nike edition. lucky me. However as i type this my replacement watch is constantly rebooting without even me wearing the watch or touching it. its quite annoying.

    The watch is on firmware version 3.2.3(14V753)

    which i was glad not to upgrade cause my orginal watch had frimware OS 4, which from my experience is much slower on the S2 watch, and lacks the music app feature to control music from your watch to your iphone.

    I'm kinda pissed off, talk about they sold so many apple watches, and iphone but i know damm well as consumer and person who owns different apple products this is completely utterly terrible expereince to own a watch that cost $300+ to have the OS/software to be acting so quirky. I haven't even load the watch with music, photos or my cc for it function so badly.

    Has anyone experice these issues with their apple watches? i've seen tons of videos on youtube of apple watches having bootloop issues or exclamation mark of death.

    i'm goona reach out to apple and see if they can do anything, but since im out of warranty i doubt it.
     
  2. tl01 macrumors 68000

    Joined:
    Jun 20, 2010
    #2
    Not had this issue at all. Owned each iteration of Apple Watch this far.
     
  3. itegypt macrumors 6502

    itegypt

    Joined:
    Aug 6, 2011
    Location:
    FL
    #3
    Try to rest the watch and if you still have the same issue call/chat with Apple they might replace it again
     
  4. TheQuest89, Feb 4, 2018
    Last edited: Feb 5, 2018

    TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #4

    yep i did all this, talked to a apple support over chat, and they told me turn off the gps though my iphone on the watch through privacy setting. But the issue of the watch just rebooting for no reason still persisted, even when i turn the watch on/off and did a reboot like you mention. Its still goes through reboots loop without me even touching the watch sometimes or even putting on the watch.
     
  5. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #5
    Two different watches on different watch iOS versions with the same identical issue?
    There are a lot of variables in this situation yet the end result is the same.
    Any other Apple watches in the household demonstrating the same issues?

    What version iOS is running in the phone?
     
  6. TheQuest89, Feb 5, 2018
    Last edited: Feb 5, 2018

    TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #6
    I'm running ios 11 on the latest firmware that is released on the iphone.

    I'm the only one in my household who owns a apple watch. I Did asked my friend who lives in new york does her apple watch S3 go through the same issues as mines she says "not at all" idk what firmware she has on her watch but ill assume it OS4 since S3 models were shipped with that firmware on release date.
     
  7. Javabird macrumors 6502

    Joined:
    Apr 27, 2015
    #7
    Just curious, do you work in an ICU or hospital? There are multiple threads on the Apple Support forums about people in ICU's experiencing this.
     
  8. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #8
    Strangely enough watchOS makes the new S3 owner upgrade to the latest during the setup.
    Just curious do you have find my phone on or off?
    --- Post Merged, Feb 5, 2018 ---
    I work in a hospital around X-ray, protom therapy machines and other systems. My S0, Nike S2, Edition S3 and SBSS S3 no strange performance.
    But don’t doubt some user experience issues.
     
  9. honglong1976 macrumors 65816

    honglong1976

    Joined:
    Jul 12, 2008
    Location:
    UK
    #9
    I have a Series 0. Watch OS3 and 4. Speed wise it's the same. Also you can control music from the watch in WatchOS4.3

    Update to OS4 and see if it still does it.
     
  10. TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #10
    nope i don't work in a hospital environment at all, but an apple support rep did mention this to me. i told him/or her no. I know hospitals have certain frequency bands and jammers that can kill off cellular networks and data. From interfering with their EKG or brain scanners etc...

    i usually wear the watch going to the gym, chilling at home or running some errands. I 1st got the watch i was working in a amazon fulfillment center which is filled with communication devices and IT equipment i never experienced the watch going through boot-loops. Later i used the watch on the road while doing setting up a delivery system for amazon and it never happen.

    It started to occur when im just doing the normal workout routine at the gym or cycling to the gym. The watch will go trough random bootloops. Now with this replacement they gave a few weeks ago (2 weeks to be exact) last night it kept randomly rebooting while im home chilling.

    4.3 beta which I'm not gonna do anytime soon.
     
  11. honglong1976 macrumors 65816

    honglong1976

    Joined:
    Jul 12, 2008
    Location:
    UK
    #11
    You watch reboots, you want playlist control. 4.3 might fix the issue and has playlist control. Nothing to lose really :)
     
  12. TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #12
    Talked to a Apple rep, they forced to update to 4.2.2 smh. now i gotta wait for it to fully update and see if the rebooting issue occur. If it does i wouldn't even consider looking to buy an upgraded apple watch in the future. Apple Software engineering team is hot garbage when it comes ios devices.
     
  13. TiggrToo macrumors demi-goddess

    TiggrToo

    Joined:
    Aug 24, 2017
    Location:
    Out there...way out there
    #13
    You say that but then there's others of us with horribly stable devices. Having started programming in the early days of 'easy to access computers, in the late 1970's, programming now is as far apart from programming then as Russian is to English.

    These days we expect, nay demand, our devices to respond to a mountain of external stimuli and events - there are times when some combination just gets to be too much. Makes software development on these things so much harder.

    It's annoying when we have something that 'breaks' - but saying that this is the result of a Apple's software engineering team being 'hot garbage' is more than a bit unfair.
     
  14. tl01 macrumors 68000

    Joined:
    Jun 20, 2010
    #14
    Agreed! Having had 5 Apple watches in our house hold at various times, u stable or unreliable isn’t a word I would use to describe them. I find them to be quite the opposite. My watches have been stable since my series 0...thought admittedly it was a little slow. Has the source of the issue been determined or is it just assumed it is apple’s fault? Does it do this with a clean install of the os software and nothing else?
     
  15. TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #15

    i know thing a two about "computer programming" i know its not easy a task to get things right especially for device that you wear on your wrist. However i don't use the watch power thru things, like im using a iPhone or computer. However the boot-loops will occur with my direct intention to use the watch.

    Since updating the watch to 4.2.2 and using it for 2 days it hasn't shown any sign of boot-looping. However the seed deference is noticeable OS 3.2.3 was much faster and i lost the "control apple music on the iphone" feature. not a deal breaker but it hopefully 4.3 comes faster than ever.
     
  16. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #16
    My S3 has been having the same problem and I have had it replaced with a new one by sending it off to Apple. Removed a few a apps and the same thing is happening. Maybe it’s the iPhone X that’s causing it.
     
  17. TheQuest89, Feb 13, 2018
    Last edited: Feb 13, 2018

    TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #17
    you might wanna update the watch to latest operating system. which 4.2.2
     
  18. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #18
    It is updated to the latest.
     
  19. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #19
    I don’t know what else to do except reset my phone to new.
     
  20. TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #20
    did you re-install a back-up? if so this maybe the problem for the watch randomly rebooting. Try not using a back-up and use a fresh instillation.

    Apple told me not use a back-up and i haven't and don't get anymore random rebooting, but i have a feeling it will occur again.

    i truly believe apple didn't do a good enough on the software engineering side for this kinda problem to occur cause were not the only one this happen to.
     
  21. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #21
    Yes I did. Actually I did a fresh install about 10 times. It’s still rebooting.
     
  22. TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #22
    wow!! really. You need to contact apple and get another replacement or get your money back. i have A S2, and you have S3. Stuff like this shouldn't be happening at all espically on a S3 watch that haven't even see a full 1 year release from 2017 Its takes a while for the watch to be unpaired and repaired again.

    does it reboot even when you don't touch watch?
     
  23. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #23
    You’re absolutely right and I am sick and tired of it. I’m in the restroom right now at work resetting it, because it keeps rebooting. Yes it reboots without me even touching it. This is not cool at all. [​IMG]
     
  24. TheQuest89 thread starter macrumors member

    TheQuest89

    Joined:
    Jan 25, 2018
    #24
    @mommybetts79 i wish i knew how to stop the rebooting issues, but i've tried everything on my own. when it happen to my both watches my old and replacement watch apple gave. hope you get this fix. trust me you ain't the only one this happening it, there are youtube videos of the apple watch having random reboots and apple doesn't even know why it happens they just replace it for a new one. good luck!
     
  25. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #25
    Thanks and hopefully they come up with a fix. Please keep me posted on your watch.
     

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