Apple watch has Water Damage

[JayLenochiniMac]

Apple Care+ covers a damaged Watch, period. To Apple it doesn't matter if it's a small cracked crystal or water logged through. The Watch is a glued together commodity (the crystal is laminated/glued to the OLED and this is glued to the case). They will just replace and send the broken one to be recycled.

To be more accurate, a waterlogged Watch without evidence of physical damage will be covered under the standard one-year warranty though.

EDIT: Not sure if the poster was talking about Apple Care+ or just Apple Care warranty. Apple should drop this confusing distention.

Apple has never called their one-year standard warranty "AppleCare." Before we got AppleCare+, we had AppleCare, which merely extended the standard warranty into the second year (no accidental damage coverage). It's the posters here who sometimes call the standard warranty "AppleCare." Yet others meant it to be synonymous with AC+. Apple calls it standard warranty.

 

[JPIndustrie]

lol this is a joke right?

"It made it through he wash alright but did not like swimming a 1000 yard workout."

"I think it should be covered under the 1 year warranty."

Ya ok. I don't understand people's obsession with swimming with the watch, it isn't like it can run any activity or track properly.

 

[Azzin]

Yes, water IS NOT the problem. The Watch is advertised as IPx7 'waterproof' and must be warranted as such. However if you knock a hole in the Watch it is a different issue.

Actually, I think the IPx7 standard actually says the item must be able to withstand being submerged up to 1 meter for 30 minutes, which probably doesn't include swimming because you're doing more than submerging it and subjecting it to extra pressure by swimmming.

Not that Apple would be able to tell I guess, a Watch with water in it is a Watch with water in it...

 

[Gav2k]

Regardless of the rating the apple care terms state liquid damage is covered fully.

However I wouldn't walk in and say yeah I cracked it then decided to take a swim as that is not covered!

 

[Julien]

Actually, I think the IPx7 standard actually says the item must be able to withstand being submerged up to 1 meter for 30 minutes, which probably doesn't include swimming because you're doing more than submerging it and subjecting it to extra pressure by swimmming.

Not that Apple would be able to tell I guess, a Watch with water in it is a Watch with water in it...

You quoted my post but I didn't say anything about any type of water activity including swimming. Swimming is not measured in IP or ATM water standards anyway.

 

[Gav2k]

You quoted my post but I didn't say anything about any type of water activity including swimming. Swimming is not measured in IP or ATM water standards anyway.

Exactly. The force of pushing your watch through water exceeds the ipx7 rating

 

[thirdeyeopen666]

To be more accurate, a waterlogged Watch without evidence of physical damage will be covered under the standard one-year warranty though.



Apple has never called their one-year standard warranty "AppleCare." Before we got AppleCare+, we had AppleCare, which merely extended the standard warranty into the second year (no accidental damage coverage). It's the posters here who sometimes call the standard warranty "AppleCare." Yet others meant it to be synonymous with AC+. Apple calls it standard warranty.

That actually isn't completely accurate. The system always showed that units under limited warranty had AppleCare. The only time we would refer to the one year as the limited warranty was on the paperwork you receive when you have something repaired. When you buy a Mac or iPhone, we made it clear that you got a year of AppleCare for free with the product. The limited part refers to the fact that you don't have unlimited support calls.

 

[Azzin]

Delete.

 

[Azzin]

You quoted my post but I didn't say anything about any type of water activity including swimming. Swimming is not measured in IP or ATM water standards anyway.

It was you that mentioned IPx7, that's why I quoted you.

 

[JayLenochiniMac]

That actually isn't completely accurate. The system always showed that units under limited warranty had AppleCare. The only time we would refer to the one year as the limited warranty was on the paperwork you receive when you have something repaired. When you buy a Mac or iPhone, we made it clear that you got a year of AppleCare for free with the product. The limited part refers to the fact that you don't have unlimited support calls.

What you wrote isn't accurate as you don't actually get a year of AppleCare for free, as there's only a 90-day phone support.

So it's the employees who are confusing the matter? Apple's website says no such thing.

 

[thirdeyeopen666]

What you wrote isn't accurate as you don't actually get a year of AppleCare for free, as there's only a 90-day phone support.

So it's the employees who are confusing the matter? Apple's website says no such thing.

Not sure what to tell you. Everything in the documentation and our software called it AppleCare even when under limited warranty. I've been gone for two years so I suppose it's possible that has changed, but I doubt it.

 

[Julien]

Not sure what to tell you. Everything in the documentation and our software called it AppleCare even when under limited warranty. I've been gone for two years so I suppose it's possible that has changed, but I doubt it.

I think Apple is finally differentiating standard warranty and paid Apple Care terms. Although they do still call some paid services Apple Care and some Apple Care +. Wikipedia covers it:

https://en.wikipedia.org/wiki/AppleCare

 

[BarracksSi]

So… can we change the thread title to "Cracked Apple watch has water damage"?

 

[Javabird]

I only take it in the shower because Tim Cook publicly said he did and if I ever have a problem the Apple Genius will be reading the article.

It's my understanding that Tim Cook did not say this publicly, but that someone overhead him saying this in a private conversation, and then published his remarks.

 

[BarracksSi]

It's my understanding that Tim Cook did not say this publicly, but that someone overhead him saying this in a private conversation, and then published his remarks.

It was "public" as it was during a visit to an Apple Store in Germany.

 

[Tsuchiya]

Hmm, I did wonder what it would take to actually liquid damage the thing.

I've started to get a little lax with mine, I just wash it under a tap if it gets gross

 

[Aces2412]

Final outcome:

I went to the Apple Store and told them I had water damage to the watch. He looked the watch and asked if I had submerged it. I told him yes. He responded stating that you are not suppose to submerge it. I asked him then why is it given a waterproof rating of ipx7. He had to google the rating and then said ok. Since they do not replace watches in the stores he just made notes about our conversation and Apple would decide if this would be covered under AppleCare or the limited warranty.

He also noted the small crack to the bottom of the screen.

I picked my replacement yesterday which was covered under the limited warranty. Awesome.

That is why we love Apple and why I have 9 of their products!! Plus stock!

 

[douglasf13]

Actually, I think the IPx7 standard actually says the item must be able to withstand being submerged up to 1 meter for 30 minutes, which probably doesn't include swimming because you're doing more than submerging it and subjecting it to extra pressure by swimmming.

Not that Apple would be able to tell I guess, a Watch with water in it is a Watch with water in it...

That theory was debunked several years ago in watch forums. Moving your arms around/swimming is a negligible difference in pressure on the watch head.

 

[JayLenochiniMac]

Final outcome:

I went to the Apple Store and told them I had water damage to the watch. He looked the watch and asked if I had submerged it. I told him yes. He responded stating that you are not suppose to submerge it. I asked him then why is it given a waterproof rating of ipx7. He had to google the rating and then said ok. Since they do not replace watches in the stores he just made notes about our conversation and Apple would decide if this would be covered under AppleCare or the limited warranty.

He also noted the small crack to the bottom of the screen.

I picked my replacement yesterday which was covered under the limited warranty. Awesome.

That is why we love Apple and why I have 9 of their products!! Plus stock!

So you lied and brought it in for water damage without specifically informing them that you cracked it first. Guess you got lucky.

 

[Aces2412]

So you lied and brought it in for water damage without specifically informing them that you cracked it first. Guess you got lucky.

Wow, what a presumptuous ass. No the tech saw the crack and noted it on the report to apple. I was never asked when the crack happened.

 

[JayLenochiniMac]

Wow, what a presumptuous ass. No the tech saw the crack and noted it on the report to apple. I was never asked when the crack happened.

Doesn't mean you didn't game the system. I don't mind that they elected to replace it under the standard warranty despite the physical damage without further inquiries on their part but it doesn't change the fact that you gamed the system.

 

[bushido]

Doesn't mean you didn't game the system. I don't mind that they elected to replace it under the standard warranty despite the physical damage without further inquiries on their part but it doesn't change the fact that you gamed the system.

well to be fair apple really does not care. i dropped my iphone 6 in the bath tub once and i was prepared to explain to them how exactly it happened over the phone but the person dodnt even give me a chance. he was like i see u got apple care+ do u want to pick up the new one at the store or via express deliver. that was it

 

[JayLenochiniMac]

well to be fair apple really does not care. i dropped my iphone 6 in the bath tub once and i was prepared to explain to them how exactly it happened over the phone but the person dodnt even give me a chance. he was like i see u got apple care+ do u want to pick up the new one at the store or via express deliver. that was it

Yeah, because you'd have to pay the deductible anyway. But the OP deliberately withheld the fact that he took it swimming AFTER he cracked it and so Apple replaced it under the standard warranty, as they're obligated to do so for water ingress. He simply gamed the system to his advantage.