Apple watch has Water Damage

Discussion in 'Apple Watch' started by Aces2412, Aug 31, 2015.

  1. Aces2412 macrumors regular

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    #1
    Well it happened. I pushed it maybe to hard and the watch has water under the screen. It has turned colors and has a spot that is growing. It made it through he wash alright but did not like swimming a 1000 yard workout. I think it should be covered under the 1 year warranty.

    I have applecare just in case.
     
  2. exxxviii macrumors 65816

    exxxviii

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    #2
    Is this the one with the cracked screen? If so, was the screen repaired or was the watch a total replacement?
     
  3. mrkramer macrumors 603

    mrkramer

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    #3
    I expect we will see quite a few threads like this if more people start swimming with them. You can try to see if apple will replace it under warranty, but be aware that if you are honest about the fact that you took it swimming you probably won't be covered.
     
  4. The Game 161 macrumors G5

    The Game 161

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    #4
    question is surely apple would be able to tell if it was due to water damage?
     
  5. WarHeadz macrumors 6502a

    WarHeadz

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    #5
    Are you asking if Apple would be able to tell that water damage is caused by water damage?
     
  6. Aces2412 thread starter macrumors regular

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    #6
    You are correct. It has a very small crack. Its been in the water several times with no issue but I guess the long swim did it in. I was not going to waste 70 bucks and one of my 2 opps repairs on a small crack.
     
  7. Julien macrumors G3

    Julien

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    #7
    I cracked screen of course won't be covered under warranty, so you will have to use 1 of your Apple Cares. There is NO real way to avoid water damage with a hole in the (cracked) screen. So it was sooner or later going to happen.
     
  8. JayLenochiniMac macrumors G5

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    #8
    It won't be because you took it swimming after the fact (after you've cracked it), so you're out the $69 deductible under AC+ anyway.
     
  9. exxxviii macrumors 65816

    exxxviii

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    #9
    Methinks Apple will deny regular warranty. One glance with the combination of the crack plus water damage will tell the story it is outside the scope of regular warranty coverage. I hope AC works out for you.
     
  10. Spink10 macrumors 601

    Spink10

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    #10
    I could be completely wrong - but it doesn't make much sense to me to have a cracked Apple Watch and then go swimming with it. Am I wrong?
     
  11. haruhiko, Aug 31, 2015
    Last edited: Aug 31, 2015

    haruhiko macrumors 68040

    haruhiko

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    #11
    Okay, you took a cracked watch under water and it got water damage. This should not be covered under warranty. But you have AC+, so anyway, you can pay to replace the whole watch.
     
  12. JayLenochiniMac macrumors G5

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    #12
  13. Aces2412 thread starter macrumors regular

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    #13
    You are also correct. Not smart, if I have to pay the $69.00 to get the screen fixed then I was going to see how it did swimming. I did not do very well keeping the cal count, maybe I needed to have it on real tight. Some developers are coming out with swim apps. for 2.0.

    Do I expect it to be covered under the 1 yr....no, because of the cracked screen.

    Do I swim with the replacement?
     
  14. Spink10 macrumors 601

    Spink10

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    #14
    I only take it in the shower because Tim Cook publicly said he did and if I ever have a problem the Apple Genius will be reading the article.
     
  15. JayLenochiniMac macrumors G5

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    #15
    Then why did you contradict yourself in your OP?
     
  16. perkedel macrumors 6502a

    perkedel

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    #16
    my rule of thumb is, if i'm in a jam, borderline warranty/SOL, I'd ask very nicely. I have a feeling you'll get the watch replaced without a problem.
     
  17. JayLenochiniMac macrumors G5

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    #17
    No, read through this thread. He already cracked the screen so it'll be replaced under AC+ after paying the deductible.
     
  18. Aces2412 thread starter macrumors regular

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    #18
    I would like it to be covered under the 1 yr warranty, but it probably will not be. Just hoping.
     
  19. Julien macrumors G3

    Julien

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    #19
    Run your car into a tree and crack the radiator. Continue driving until the engine is damaged. Now carry it in and expect the bumper, radiator and engine to be replaced under warranty.
     
  20. mattopotamus macrumors G4

    mattopotamus

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    #20
    would that actually be covered under the standard warranty, and you would not have to use AC+? I guess it would depend on what genius you get.
     
  21. Julien macrumors G3

    Julien

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    #21
    Yes, water IS NOT the problem. The :apple:Watch is advertised as IPx7 'waterproof' and must be warranted as such. However if you knock a hole in the :apple:Watch it is a different issue.
     
  22. mattopotamus macrumors G4

    mattopotamus

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    #22
    Oh absolutely :)
     
  23. srshaw macrumors 6502

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    #23
    How generous is ac? I would expect that it would repair a cracked screen, which I would imagine is a trivial fix. However the op has now deliberately completely ruined his watch by taking it underwater with a cracked screen.

    Apple doesn't recommend swimming with a watch that isn't broken, so I would imagine water damage due to swimmimg might not be covered. Of course you could just say you fell in accidently.
     
  24. JayLenochiniMac macrumors G5

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    #24
    Even if you fell in and managed to shatter the screen at the same time, you're still out $69 deductible under AC+.

    Other than that, whether you take it swimming is irrelevant, Apple is obligated to replaced water ingress under the standard warranty, given that it's advertised and sold with an IPX7 rating (waterproof to 1 meter for 30 min). This of course doesn't apply to the OP as he took it swimming after the fact.
     
  25. Julien, Sep 1, 2015
    Last edited: Sep 1, 2015

    Julien macrumors G3

    Julien

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    #25
    Apple Care+ covers a damaged :apple:Watch, period. To Apple it doesn't matter if it's a small cracked crystal or water logged through. The :apple:Watch is a glued together commodity (the crystal is laminated/glued to the OLED and this is glued to the case). They will just replace and send the broken one to be recycled.

    Also since the crystal was cracked it doesn't matter if you swim or just wash you hands. Either one could ingress water into the OLED.

    EDIT: Not sure if the poster was talking about Apple Care+ or just Apple Care warranty. Apple should drop this confusing distention.
     

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