Apple Watch is Fried

[Simplicated]

after 2 weeks of waiting. OP has to wait ANOTHER week to get a replacement? Apple should've thought of all the failure rate and have them in store for situation like this.

The fact OP has to wait even longer now, is full justification of asking for compensation (whether he is going to get it is another story).

in short... Apple's fault for fault device, Apple's fault for not having replacement product ready, OP has the right (at least the right) to ask for compensation

You sound exactly like that spoiled kid that always clamors for more. Good luck to you.

Apple's fault for fault device: Failure's random for a mass-manufactured device. Things slip through cracks. What do you want?
Apple's fault for not having replacement product ready: I was told that replacements take much shorter to process. At least the OP doesn't have to wait until June.
OP has the right (at least the right) to ask for compensation: Nope. Asking someone for compensation because you've got bad luck? Apple IS sending out a replacement, and the entire process works just like any other product return.

 

[kingofwale]

You sound exactly like that spoiled kid that always clamors for more. Good luck to you.

Apple's fault for fault device: Failure's random for a mass-manufactured device. Things slip through cracks. What do you want?
Apple's fault for not having replacement product ready: I was told that replacements take much shorter to process. At least the OP doesn't have to wait until June.
OP has the right (at least the right) to ask for compensation: Nope. Asking someone for compensation because you've got bad luck? Apple IS sending out a replacement, and the entire process works just like any other product return.

really? Can OP go to an Apple store and swap it out like any other products?

 

[roland.g]

I guess being that upset with any company for electronics where failure is completely random is just childish. I really love the sense of entitlement and petulance that's pervasive on this forum.

Yes one could say that many of the users are defective and have been rushed off the assembly line without being properly tested in real world situations just like his watch.

 

[Vanilla Face]

In my experience Apple always shipped me the replacement first then I would have 10 days to return the defective item. In my case it was an iphone and iPad mini. They will ask for a cc# just in case you do not return the devise. Good luck.

Express replacement (what you're talking about) is only available on the Watch if you have AppleCare.

in short... Apple's fault for fault device, Apple's fault for not having replacement product ready, OP has the right (at least the right) to ask for compensation

They told him they'd replace it. He sends back his and they send him a new one. That's pretty simple. They are offering to replace the watch, what does he need to be compensated for?

 

[Newtons Apple]

Lots of smart a$$ replies which the OP anticipated.

I would bet anyone one of you would feel the same if their watch died.

 

[martinctv]

So they wanted me to send the watch back have engineers look at it and send me a replacement. Of course I told her to send me a replacement and I will send the defective watch back. The only way she said to do that was if I had apple-care which annoyed me more. I then just asked for a return label and my money back.

I will say Apple support is wonderful and will be missed. Maybe if I didn't wake up at 3am or maybe if I received it on launch day I wouldn't of been so upset but anyway it's been real, flame on!

That makes sense I always did have apple care. Maybe you should go to an apple store I red that they do have replacements. Good Luck.

 

[vikingjunior]

Lots of smart a$$ replies which the OP anticipated.

I would bet anyone one of you would feel the same if their watch died.

Thank you for a voice of reason. It's all packed up and will be dropped off at Fed Ex this afternoon. If it had worked I would of kept it but seeing how it doesn't work I really don't need it.

 

[Acree]

It sounds like just a bad watch. I don't see how the OP was at fault in any way. Apple will take care of it like Apple always does.

 

[Newtons Apple]

Thank you for a voice of reason. It's all packed up and will be dropped off at Fed Ex this afternoon. If it had worked I would of kept it but seeing how it doesn't work I really don't need it.

Sorry about everyone "piling on" but some here consider it a hobby! My watch will not be here until late May, if then, and I am losing excitment about it quickly. Chances are I will cancel my order by this weekend.

At least you got to play if but for only a short period of time.

 

[phiedm]

So they wanted me to send the watch back have engineers look at it and send me a replacement. Of course I told her to send me a replacement and I will send the defective watch back. The only way she said to do that was if I had apple-care which annoyed me more. I then just asked for a return label and my money back.

I will say Apple support is wonderful and will be missed. Maybe if I didn't wake up at 3am or maybe if I received it on launch day I wouldn't of been so upset but anyway it's been real, flame on!

We're you promised a launch day delivery?

 

[gwynne]

Lots of smart a$$ replies which the OP anticipated.

I would bet anyone one of you would feel the same if their watch died.

Would I feel disappointed? Yes. Would I swear off an entire brand because of a single defective unit and then post an online rant for strangers to read? No.

OP will end up with another Apple Watch.

 

[DavidLynch]

A while back when I was more of a gamer I bought an Xbox 360 at launch; waited in line actually. It died fairly quickly on. I ended up having the ship it back in, lost all of my data and game saves since this was before they were doing cloud backups and they shipped another system a week or so later. That one died too. They replaced both, but it still was a bummer. That's the tradeoff with buying 1st gen hardware. You get to be the first to have it, but there's also a higher failure rate. If you want to wait a few months until they've sorted out the kinks and analyzed the issues people are having, you might not have as many issues. Then you have to wait a few months though.

 

[vikingjunior]

We're you promised a launch day delivery?

No and I wasn't promised a working watch either.

The Watch is in FedEx hands now.

 

[Diana Prince]

OP I'm truly sorry this happened to you, and your frustration is quite understandable. I'd be very upset. Your rant is just an expression of your disappointment. You're probably not going to abandon Apple's products altogether because you're just speaking out of anger. It kills me that folks don't get that. The OP expressed his/her feelings on a forum??? BLASPHEMOUS

The idea that this is your fault and not Apple's is ridiculous. Did Apple mean to send you a faulty watch? Of course not. Do they intend to make it right? Of course they do. Is it Apple's fault? Yes. If it wasn't they damn sure wouldn't send you another watch. While Tim Cook didn't sit on the assembly line, Apple is unwittingly at fault for this mishap. It doesn't make the company evil, but it does make them responsible. Yes, in large productions like this, a few duds are bound to make it to the consumer. But it sucks when YOU'RE that consumer.

Breath in and breath out and recognize that things in your life could be worse. I hope your new watch comes quickly and is w/o defect.