jdag

macrumors 6502a
Original poster
Jun 15, 2012
837
213
I've noticed recently that my Apple Watch mail is not in sync with my phone. Older emails that were deleted from my accounts (on either my iPhone and/or my mail client) still appear on the watch.

I noticed this 1st in an account that I had cleared out the entire inbox, yet still found emails on my watch. I then looked at a couple of other accounts and found the same.

I unpaired and repaired the watch, and that corrected the problem temporarily. The next day, I again noticed "orphaned" emails on the watch.

Thoughts on this? Thanks in advance.
 

Itouch newbie

macrumors newbie
Nov 5, 2009
14
0
Interesting you post about this issue. I have the same issue as well. The apple watch is not syncing with my iphone email. I receive all new emails on both my watch and my iphone. However, when I delete emails from my phone, it does not delete them from my apple watch. It seems as though you took a step I didn't which is to unpair and repair the the watch. But I have turned off both devices and turned them back on several times and it didn't solve the problem. I even tried to refresh the email within the watch ( go to the very top of your email, touch the screen at the top, and slide down ), that didn't work either. Is anyone else having this issue? Any solutions?

Thanks
 

Jws

macrumors regular
Aug 16, 2013
173
84
AR
I have the same issue. I rarely deal with email on the watch, so I haven’t unpaired my watch yet, but it is annoying bug.
 

Mercenary

macrumors 65816
Sep 17, 2012
1,193
592
Same issue here. Another solution is to just deselect the mailboxes on the watch app on the phone and turn them back on
 

jdag

macrumors 6502a
Original poster
Jun 15, 2012
837
213
Seems as though this is a bug then, and not just me. Initially I thought it was my Outlook email. But noticed it was also affecting Apple's own iCloud service.

Unpairing and repairing is a major pain, particularly because you then have to reset all credit cards within Apple Pay. So I will just ignore the issue for now.
 

bthompson

macrumors regular
Jun 29, 2009
186
42
Same here. As someone who is an email
Ninja, this is driving me insane. S3 in 4.1 beta 4
 

ics4ajd

macrumors newbie
Sep 16, 2017
21
3
Crawley, West Sussex, UK
Drives me mad too. Also, it annoys me that you can't change the order of the mailboxes if you have multiple accounts - or even that they don't mirror the order of the mailboxes in the Mail app on the paired iPhone.
 

DeepIn2U

macrumors G3
May 30, 2002
9,313
3,745
Toronto, Ontario, Canada
Curious for those affected ... what mailboxes are being used in Mail app?

Exchange, POP3 or IMAP3/4?
iCloud based account?

on iOS is the email set to FETCH in settings or at a specific time interval?

Just curious if anyone looked at their setup a little more closely?
 

ics4ajd

macrumors newbie
Sep 16, 2017
21
3
Crawley, West Sussex, UK
Curious for those affected ... what mailboxes are being used in Mail app?

Exchange, POP3 or IMAP3/4?
iCloud based account?

on iOS is the email set to FETCH in settings or at a specific time interval?

Just curious if anyone looked at their setup a little more closely?

For me the affected ones seem to be iCloud and an Exchange account. Yahoo works as expected.

All accounts are set to Push.
 
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bthompson

macrumors regular
Jun 29, 2009
186
42
I am seeing the most issue with an exchange account. I am getting two notifications each time I get an email.
 

DeepIn2U

macrumors G3
May 30, 2002
9,313
3,745
Toronto, Ontario, Canada
I am seeing the most issue with an exchange account. I am getting two notifications each time I get an email.

Logon to the exchange account via web browser. Go to settings and look for mobile devices. Remove everything listed after removing the account first from the iPhone. Restart iPhone and add back the exchange account.

Hopefully this works. Take note if you see more than one instance of your phone listed there.
 

bthompson

macrumors regular
Jun 29, 2009
186
42
Logon to the exchange account via web browser. Go to settings and look for mobile devices. Remove everything listed after removing the account first from the iPhone. Restart iPhone and add back the exchange account.

Hopefully this works. Take note if you see more than one instance of your phone listed there.


Will try that. I uninstalled and re-added my exchange account last night and it seems to have stopped this. It's weird to me though that the email is delayed in hitting the watch.
 
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christophermn

macrumors member
Apr 18, 2015
38
11
I am affected by this exactly like you have all noted in the thread. A re-pair does not help. But, I can also go into the watch app on iPhone and deselect/select the mailboxes and it instantly syncs properly (but quickly becomes out of date as new mail comes in or messages are deleted/moved).

Here’s some NEW info: I just left my iPhone at home and left the house with my Series 3 (LTE). I noticed that when the Watch was on cellular, that when I went into the Mail app on the Watch, it synced properly with the state of my mailboxes as they should have been.

So, it appears that something with the Watch’s Bluetooth sync to iPhone versus its Celluar sync to whatever it syncs to while on Celluar (my iPhone was still powered on and attached to a network, it was just physically very far away from me and my Watch at the time).

Has anyone filed a bug report on this, or have any other tips on how to fix? I went so far at one point to reset my Watch as a new, and that still didn’t help.

Maybe WatchOS 4.1 or 4.2 fixes this...?
 

bthompson

macrumors regular
Jun 29, 2009
186
42
I am running 4.2 beta 1 and I am not getting double notifications now. I haven’t had a lot of time to watch mailbox behavior but will tomorrow.
 

christophermn

macrumors member
Apr 18, 2015
38
11
I am running 4.2 beta 1 and I am not getting double notifications now. I haven’t had a lot of time to watch mailbox behavior but will tomorrow.

Great on the notification issue. The public 4.1 release from about 12 hours ago does not fix the sync issue. I’d love to hear if 4.2 beta fixes it.
 

bthompson

macrumors regular
Jun 29, 2009
186
42
Been away from my iPhone all day today on 4.2 and 11.2 betas. Only getting one notification so far. Yay!
 

bthompson

macrumors regular
Jun 29, 2009
186
42
Ok. Went all day without my phone. Email notifications worked almost perfectly. Had a few get double notifications. Restarted the watch and it was fine. Got home and was at neighbors house, and every email that came in was a double notification. So weird that I was 20 miles away all day and it worked very well, then was 400 feet away and it messed up.
 

christophermn

macrumors member
Apr 18, 2015
38
11
I've noticed recently that my Apple Watch mail is not in sync with my phone. Older emails that were deleted from my accounts (on either my iPhone and/or my mail client) still appear on the watch.

I noticed this 1st in an account that I had cleared out the entire inbox, yet still found emails on my watch. I then looked at a couple of other accounts and found the same.

I unpaired and repaired the watch, and that corrected the problem temporarily. The next day, I again noticed "orphaned" emails on the watch.

Thoughts on this? Thanks in advance.

Just an update that with iOS 11.1 on an iPhone X and watchOS 4.1 on a Series 3 LTE the mail sync issue appears to be gone.
 

jdag

macrumors 6502a
Original poster
Jun 15, 2012
837
213
Seems like the latest software updates solved the problem. I've not changed any of my hardware, but mail now seems to be in sync. I did need to open the Watch app on my phone and deselect/reselect each mailbox. But that seems to have triggered the needed cleanup.

EDIT - DISREGARD: Not working! Still same old issue.
 
Last edited:

BBBD

macrumors newbie
Nov 8, 2017
2
0
Hi All

I'm so glad that i found this thread as I am experiencing the same problem as a lot of you.
When i receive and delete an email on my phone it does not remove it from the watch.
Yet, if i delete it from the watch first it also removes it from the phone.
I have been in contact with Apple for about a month with this issue so they are aware.
I am running iOS 11.1 and Watch OS 4.1 and the issue still remains. It started to occur since Watch OS 4.0
 

jdag

macrumors 6502a
Original poster
Jun 15, 2012
837
213
I posted too soon the other day! This is NOT working properly yet. eMails deleted from the phone or computer are still showing on the watch. The only way I've found to correct the problem is to go into the phone's Watch app, deselect the mailboxes, then re-select them.
 

BBBD

macrumors newbie
Nov 8, 2017
2
0
I’ve tried your fix in regards to de-selecting the mailbox on the watch app but this does not work for me.
I have sent Apple a link to this forum so at least they are now aware that multiple people are affected by this issue.
 

jdag

macrumors 6502a
Original poster
Jun 15, 2012
837
213
I’ve tried your fix in regards to de-selecting the mailbox on the watch app but this does not work for me.
I have sent Apple a link to this forum so at least they are now aware that multiple people are affected by this issue.

Shoot...that works for me. In fact, I just did it before replying a few minutes ago.
 

bthompson

macrumors regular
Jun 29, 2009
186
42
Deleted my phone from the exchange server, deleted from the IPhone and started over. Still getting double notifications. What are you setting for notifications for email?

This is so frustrating. Tried outlook on the watch and phone but it wouldn’t update properly.
 
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