Apple Watch. Most Expensive worst watch I have owned

Discussion in 'Apple Watch' started by brett_l, Aug 12, 2015.

  1. brett_l macrumors newbie

    Joined:
    Aug 12, 2015
    Location:
    Australia
    #1
    Only 2 months after getting my Stainless Apple watch 42mm with the stainless link bracket (the most expensive watch and watch band I have ever purchased $1479 Au and the most expensive watch sold by Apple with the exception of the models made with Gold) it is falling apart.

    I wear this device for a maximum of 8-10 hours per day. Some days not at all.

    10 days after speaking to an "Apple customer relations" employee I still have a $1479 paperweight that is falling apart with no resolution in sight.

    This same "Apple customer relations" person claims that it appears there is RUST on the stainless steel band and that is the cause of failure. I have supplied this individual with images of the watch band. The fault is clearly visible, so it escapes me as to this individual insists on stalling and aggravating me.

    The solution is so ridiculously simple and would do a lot to preserve the relationship with Apple. SEND ME A REPLACEMENT BAND WITH A RETURN SATCHEL AND YOU CAN HAVE YOUR ENGINEERS INSPECT THE FAULTY ONE AT THEIR LESURE FOR AS LONG AS THEY REQURE.


    Im no metallurgist but I think it would be fair to say that an obscenely expensive stainless steel watch band that rusts without exposure to water may not in fact be Stainless Steel.

    Rust however is not my problem. My problem is that one of the buttons that releases the watch band from my wrist has fallen off. I think these may just be glued on and the glue has failed.

    On the upside this is only Stainless Steel, if it had been Gold I would be out of pocket hundreds, possibly thousands of dollars in lost precious metal due to poor design/workmanship.

    My local Apple Authorised repairer inspected this unit (at the direction of the "Apple customer relations" employee and their report states in black and white
    "We have taken photos of the watch band and emailed them to rgogia@apple.com
    We cannot see any obvious indication of abuse"
    .

    This evaluation is consistent with what I knew they would find as this product has had very little, very cautious use.

    My warning to people based purely on my experience is DO NOT BUY the link bracket. It is the most expensive and least suitable choice for a watch band you intend to wear, it may only be suitable for display in a climate controlled glass cabinet although I am unable to confirm if it would be durable enough for this either.

    To date I have owned 4 iPhones, 1 iPod, 2 Macbook Airs, 2 Macbook Pros, 2 iMacs, 6 iPads and never had any issues with any device failing. Each of these devices is still in service and have never had screens or any other part replaced as a result of breakage on my part.

    There are some very minor scratches on the band (i would expect this to happen as I do not dress myself in bubble wrap before put the watch on because this is 1. Impractical 2. Never explained to me at time of purchase would be essential for reliable operation).

    I have a 23 year old Citizen Stainless Steel watch that cost me about $150. This has been faultless with the exception of a $5 battery about every 3 years.

    The fact that this much less expensive old watch has been so durable and has outshone the much more expensive Apple Watch built with the latest technology is a fairly poor endorsement of the quality of the Apple Watch.

    Attached is an image of the Apple Watch band with the missing button and an image of the 23 year old Citizen for comparison.

    I am generally a fan of Apple products because to date their products and support have been astounding.
    I hope the Apple Watch is not an indicator of the new precedent for quality and support to expect in the years to come.

    I would be interested to hear from any other people having such a poor experience with this technology giants latest but questionably greatest device.

    IMG_1607.jpg IMG_1612.jpg
     
  2. TETENAL macrumors member

    Joined:
    Nov 29, 2014
    #2
    Is the watch falling apart or just the band? You didn't write what makes the watch itself the worst you ever owned.

    If the band is broken you should have it replaced under warranty. Apple is legally obligated to do so.

    Citizen has almost 100 years of experience in watch making. Apple has never built something that was intended to last. I'm not surprised by the difference in quality.
     
  3. testcard macrumors 68020

    testcard

    Joined:
    Apr 13, 2009
    Location:
    Middle England
    #3
    So it's the link bracelet that you have an issue with, rather than the entire watch? Assuming that it's a manufacturing fault I'm sure Apple will replace it. My link bracelet is faultless after 6 weeks of continuous wear.
     
  4. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    Even though the SS bracelet shows a good bit of wear, Apple should replace it.
     
  5. Bigdog9586 macrumors regular

    Joined:
    Apr 15, 2015
    #5
    He also said one of the buttons that releases the band fell off. That also makes it a watch problem.
    Also I've always been under the impression that stainless doesn't rust if good quality and for the price they want it should never rust.
     
  6. mcdj, Aug 12, 2015
    Last edited: Aug 14, 2015

    mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #6
    Sweet tirade fella. Classic. I give it a 96.

    Misdirected anger. Check.

    Highly rational doomsday warning. ("My one bracelet out of hundreds of thousands produced is broken, so no one else should even think about buying one!") Check.

    Throwing the baby out with the bath water. ("If the bracelet is defective, the whole watch is the worst and Tim Cook has a weird nose!") Check.

    Dramatic hyperbolic rambling about non existent products. ("If the bracelet were made out of plutonium I'd be out millions! And dead!") Check.

    Inability to get satisfaction because foot stomping jars brain and disrupts logic. ("Talking to one customer service rep for 10 days has to be the only way to solve this!") Check.

    Requisite comparison to completely different product at a completely different price point. ("My 23 year old sun dial isn't broken, why is my incredibly complex state of the art watch THE WORST WATCH EVER MADE?") Check.

    Bravo. Bravo sir.
     
  7. testcard macrumors 68020

    testcard

    Joined:
    Apr 13, 2009
    Location:
    Middle England
    #7
    "My problem is that one of the buttons that releases the watch band from my wrist has fallen off." I took this to mean the clasp as per the photo.
     
  8. chabig macrumors 68040

    Joined:
    Sep 6, 2002
    #8
    He is referring to the band, not the watch. In the picture of his band, one of the release tabs is missing.
     
  9. telefono macrumors 6502

    telefono

    Joined:
    Dec 17, 2007
    #9
    Understandable Anger but chill-out, a simple genius appointment and any faulty band or watch will be replaced without questions. It shouldn't rust and the button shouldn't fall off.

    I think the Link Bracelet is priced well and the quality is pretty good. I wear mine every day up to 18hrs and so far no problems, looks great feels great, very comfortable and excellent value. In my opinion the best looking band for the Apple Watch as long as it remains fault free :)
     
  10. testcard macrumors 68020

    testcard

    Joined:
    Apr 13, 2009
    Location:
    Middle England
    #10
    I'm wondering if this a "...I remove my link bracelet without separating the two halves, thereby putting strain on the latch..." issue?
     
  11. papbot macrumors 6502

    Joined:
    May 19, 2015
    #11
    I understand that you're, upset, and Apple should definitely replace the band unless there are obvious signs of damage. However you've apparently had no problems with the watch, just the band. I know it's not what you want to hear, but if it were me, until the band is replaced, I would get something like one of the sport bands or even one of the cheaper third party ones so I could use the watch until the original was replaced.

    With that tab missing I can see that it might be quite uncomfortable wear. However if this band was the disaster you're shouting about there would be thousands of complaints that would be easy to find.

    From my own personal experience as well as what I've read others post, Apple has been bending over backwards to take care of issues with the watches. You should be taken care of fairly quickly.
     
  12. brett_l thread starter macrumors newbie

    Joined:
    Aug 12, 2015
    Location:
    Australia
    #12
     
  13. PirateP macrumors 6502

    PirateP

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    Naboo Land
    #13
    I love these crazy, ranting, nonsensical posts. They make me giggle.
     
  14. HowlinAl macrumors regular

    HowlinAl

    Joined:
    Oct 21, 2014
    #14
    Judging from the awful scratched and dinged up condition of that band, I'd say you aren't taking very good care of it.
     
  15. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #15
    I agree. They're far from "very minor scratches," presumably from a bad habit of resting the wrist on everything.
     
  16. HowlinAl macrumors regular

    HowlinAl

    Joined:
    Oct 21, 2014
    #16
    Apple should probably replace it anyway, but this looks almost like abuse to me.
     
  17. jasie02 macrumors 6502a

    jasie02

    Joined:
    Sep 18, 2014
    #17
    Might as well return iPhones, MacBook Airs, MacbookPros, iMacs, iPods, iPads,... They are all bad. If AW stainless band could break like this, all other Apple stuff owns are no good. o_O
     
  18. brett_l thread starter macrumors newbie

    Joined:
    Aug 12, 2015
    Location:
    Australia
    #18
    For the sake of clarity ...

    The Apple watch was purchased as 1 ONE unit and was invoiced to me as such. I think most sane people could agree that a "Watch" is comprised of several parts, the most obvious being a face or mechanism for the purpose of telling time and a system to attach this device to the body (normally the wrist) to make a product namely a "Watch". As such I think it would be reasonable to think that a watch band is NOT a watch, and that a watch face is NOT a watch but the collection of parts (face and band) is what would be considered a watch.

    I understand these things are mass produced and that faults will occur. I do not accept the poor response of the "Apple customer relations" employee. This is a simple problem with and equally simple remedy. It is the failure of the implementation of this remedy that is highly distasteful.

    To those that for some bizarre reason needed to reference Tim Cook and his nose in this thread, along with plutonium and non existent products, your up late. They say the only person more stupid than the fool is the person that argues with him. ABC kids is on in the morning, I believe you may be better occupying yourself watching that.

    I am no stranger to technology as I work servicing, repairing and operating surgical Lasers. These are devices some of the individuals responding to this thread could not even begin to conceptualise let alone understand.

    At $1400+ AU I will NOT be buying another band because the one that was supplied with the unit is unfit for purpose.

    At $1400+ AU I do NOT expect to be given the run around.

    At $1400+ AU I would expect a product that could at least perform as reliably as a much cheaper (approx. one tenth of the price) 23 year old product built with inferior technology.

    At $1400+ AU I do not expect to have to spend days trying to sort out a problem that could be sorted out in less than 24 hours.

    I would be much happier if I was given honest straight answers. My disappointment stems from the fact that this is not something on offer.

    Yes the watch has some scratches on it. I would expect that given that I wear it. I have no issue with the scratches.
    Once again My local Apple Authorised repairer inspected this unit (at the direction of the "Apple customer relations" employee and their report states in black and white We cannot see any obvious indication of abuse. I presume this "Apple Authorised repairer" gained Authorised repairer status by demonstrating their ability to make judgements in line with the standards Apple sets.
     
  19. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #19
    My opinion, you abused that band. Might Apple replace it? Maybe. But after this tirade they shouldn't.
     
  20. TETENAL macrumors member

    Joined:
    Nov 29, 2014
    #20
    Then don't.

    Just call Apple, tell them a button fell off the wrist band, and that you want them to replace it under warranty. Problem solved.
     
  21. doug in albq Suspended

    doug in albq

    Joined:
    Oct 12, 2007
    #21
    OP, you will find little support for your situation in your typical Mac Rumors forum thread. This is especially true within the Apple watch sub category, as the ratio of apologists to truth tellers is very high because of the mostly correct presumption that the Apple Watch is a flop. Apple's 1st major new product in the Tim Cook era, and it has not gone well.

    OP, Your mistake was buying the Apple Watch in the first place.
     
  22. friedmud macrumors 65816

    Joined:
    Jul 11, 2008
    #22
    No, he won't get much sympathy because this is the first time this has been reported and his entire attitude about the situation is terrible.

    It's pretty obvious from his enormous rants why his customer service experience isn't going so well...
     
  23. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #23
    Since you're taking it there, bring some data. Back up your statements.
     
  24. CobraPA macrumors 6502

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  25. phpmaven macrumors 68040

    phpmaven

    Joined:
    Jun 12, 2009
    Location:
    San Clemente, CA USA
    #25
    I totally agree. That band looks really scratched/banged up and abused. That's not normal wear, I don't care what the Apple employee said.
     

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