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Apple Watch. Most Expensive worst watch I have owned
- Thread starter brett_l
- Start date
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I got this one on Amazon. Not that there was anything wrong with the Sport band, but this one looks more elegant and is close to the link bands I've had on other watches.
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Cool. Are the links solid, or folded like low-end Casio or Seiko bracelets?
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As best as I can tell, the links and the parts that hold each pair of links together are solid - I can't see any seams or lines that suggest that they were constructed by folding over a piece of metal, if that's what you're asking. Take a look at the pics on the Amazon product page. You can also request information from the vendor.
FWIW, with AC+, they don't just give you a new watch and off you go. You have to pay for AC+, there is a deductible for each time you use it, and there is no guarantee that you will get a new unit (many times it is a re-manufactured unit). So the total cost offset isn't 100%. Otherwise stated, that will be one expensive shower if you end up porking the watch and then having to call in an AC+ chip to replace it. I'm fairly certain a shower would not mess up the watch regardless....but if AC+ gives you some kind of piece of mind, it is yours to be had. I'm completely comfortable without it. Different strokes for different folks and all that .....
Completely understand how AC + works, given the cost of the Black SS, in the UK AC + is 49 pounds for the sports model, and 69 for SS model, the Black SS costs almost three times that of the sports, and almost twice that of the base SS, and the most important aspect for me, I have bashed my watches many times into very sold objects, I am under no illusion that two years down the track this sexy watch will not be so sexy. While its a very nice watch, I have my doubts how durable its is. I would not purchase AC+ for a sports or base SS....
Your not gonna get anywhere with these fanboys. Half of them cried the first scratch they got on their watch and now make stupid comments about your post. I would be pissed off too if I paid that much for a band and it broke after a few months and so would they. I got the SS with sports band and haven't had any problems. Really glad the link was already on back order when I bought mine cause that was my first choice. I like my watch but I can't believe some of the outlandish excuses some of these people post for obvious poor quality of a product. Oh and a wristwatch consists of a facepiece and band and a pocket watch doesn't have a band I don't think Apple sells pocket watches.
Not convinced about poor quality, depending on the person using it, that could be normal wear and tear. Though agree that people expect an apple product to defy chemistry/physics and be expected to be pristine....
Though if those buttons are glued on, yeah that is poor....
If the buttons fell out of the strap through normal use, then it is indeed defective and an example of poor design. Button release straps have been in use for 40 or more years in the watch industry and I have never come across discussions where buttons have fallen out of straps. Perhaps this is a first attempt and something can be fixed on later editions? Or the OP caught his wrist on something and damaged the strap?
The Oyster strap on one of my seikos has a similar clasp and it's taken quite a beating. This is an aspect of design that Apple will have had to embrace. The watch can't be treated the same way as an iPhone where it is vulnerable to knocks and scrapes. It's designed to go on the wrist so will encounter more abuse. If Apple have ignored these elements, then expect to hear more complaints of surprising damage I would say.
The Oyster strap on one of my seikos has a similar clasp and it's taken quite a beating. This is an aspect of design that Apple will have had to embrace. The watch can't be treated the same way as an iPhone where it is vulnerable to knocks and scrapes. It's designed to go on the wrist so will encounter more abuse. If Apple have ignored these elements, then expect to hear more complaints of surprising damage I would say.
RESOLVED
After I requested that my case be escalated, my problem with the Apple watch is sorted out.
Two conversations with senior Customer Relations has resulted in Apple delivering a NEW Apple watch to me (the same as the original) to replace my faulty one. This only took a total of 5 working days including the day of the conversation and the days required for transit.
I believe the time taken to make this final decision (once escalated) to remedy a problem a great example of Customer Service.
Hopefully my returned Watch can provide the engineering team with some insight as to why my particular failure occurred and it will help make the next watch even better.
This result is completely in line with my expectations of a product from Apple. To date this is the only the second device I have ever had problems with in over 10 years. I understand and accept their can be manufacturing faults in mass produced items but do expect they are resolved quickly for what is a premium product.
Happy again.
Thank you to the senior Customer Relations personal that assisted is resolving my problem.
After I requested that my case be escalated, my problem with the Apple watch is sorted out.
Two conversations with senior Customer Relations has resulted in Apple delivering a NEW Apple watch to me (the same as the original) to replace my faulty one. This only took a total of 5 working days including the day of the conversation and the days required for transit.
I believe the time taken to make this final decision (once escalated) to remedy a problem a great example of Customer Service.
Hopefully my returned Watch can provide the engineering team with some insight as to why my particular failure occurred and it will help make the next watch even better.
This result is completely in line with my expectations of a product from Apple. To date this is the only the second device I have ever had problems with in over 10 years. I understand and accept their can be manufacturing faults in mass produced items but do expect they are resolved quickly for what is a premium product.
Happy again.
Thank you to the senior Customer Relations personal that assisted is resolving my problem.
Until next time when OP's new link is all scratch up and broken again…
"I will be back", as Arnold said.
"I will be back", as Arnold said.
Or by how badly the OP scratched up the watch, if they're in fact "normal wear and tear" as several members suggested.
I apologize for Ben_Dover, who feels that he has to apologize for some people who contributed to this thread.
Seriously, the OP was unhappy with the band on his watch. One can reasonably argue whether the damage was due to abuse, faulty manufacturing, or both. But he clearly stated that he's now satisfied with Apple's resolution to the issue, and I applaud his recent post. However, people who are looking for evidence to support their dislike of the Apple Watch will see the thread's title and delve no further, so an edit to the title would be fair.
You're causing all of this to be pain in the ass. Judging by your responses, you're not a very level headed dude. I would wager to guess that if you would calm the hell down this would be resolved. Talking on the phone arguing with a customer rep for 10 days? Taking the watch to an "Authorized Repairer? Naw man... Here is the correct course of action. Go on the Apple website, or app, and make yourself a Genius appointment. Take the watch in and show them. Be calm and courteous, they want to help you, and no one has personally screwed you over to the point that you should be angry. It's a product defect, if you're being honest about the damage. They will, no questions asked, replace the band. I 100% guarantee it. Now, you may have to wait for a replacement in the mail, but it will get done, this is total basic Apple procedure. Furthermore, if you have AppleCare +, they will send you a band first and let you return the old one after. You spent a significant amount of money, everyone gets it man. Just do what you're supposed to do and move on.
Source? Countless interactions with Apple support with 0 issues using the above methods.
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You need to follow the thread until the end. The OP resolved the issues and Apple issued a replacement to which he credited their customer service.
He's still not wrong...
These types of things happen when thread titles (or original posts) don't get updated.