Apple Watch red exclamation point - Apple Watch DEAD!

Discussion in 'Apple Watch' started by ex10psi, Apr 25, 2015.

  1. ex10psi macrumors newbie

    Joined:
    Apr 25, 2015
    #1
    I got my watch yesterday, got it set up and it was working fine. Had one strange issue where the text messaging would not send via iMessage, only as SMS even though I'm sending to someone with an iphone. I was playing around with it and decided to unpair and reset and try pairing up again.

    Thats when the watch got stuck on the apple logo. Then I hard reboot by pushing in side button and crown. Then the red exclamation point is shown with reference to this website: https://support.apple.com/en-us/HT204776

    Now my watch is completely dead. bricked. done. Thanks apple :mad:

    anyone else see this? genius bar appoint set but i'm guessing i'll need a replacement and of course there are none. Hoping someone has seen this and has a sequence of buttons, reboot, etc, to get the watch back to working?

    its a 42mm sport.
     

    Attached Files:

  2. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #2
    Not sure why you got the exclamation mark but this topic about messages not syncing has been discussed on several threads. Here was my response to someone yesterday:

    Same exact issue. If you have two factor identification (or whatever its called) then you need to do an extra step to get messages working. You need to log into your Apple ID page and under security and passwords you need to create an app specific password. Call the app Messages. Restart the watch. Then you will be prompted to enter you iCloud password on your phone. Instead of the normal password you need to type in the one created for Messages specific. DONE.
     
  3. ex10psi thread starter macrumors newbie

    Joined:
    Apr 25, 2015
    #3
    you my friend are ****ing awesome. thank you so much for the response thats exactly what i needed. i also have two factor auth turned on.

    now, only if my watch wasn't completely dead. :(
     
  4. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #4
    you're welcome. apple should have told customers how to fix this since they are pushing 2FA. Have you tried force restarting your watch? Hold done crown and side button together until the watch restarts
     
  5. badNameErr macrumors regular

    Joined:
    Jun 13, 2007
    Location:
    Above ground.
    #5
    Don't assume that.
     
  6. ex10psi thread starter macrumors newbie

    Joined:
    Apr 25, 2015
    #6
    ya tried that force restart several times. called apple and they are stumped. they couldnt even help me with my messages problem!

    i've got genius bar appoint scheduled for tonight, but the apple rep helping me told me that the store doesnt have a replacement for me :( might have to try another store. this is lame.
     
  7. whatos macrumors 6502a

    Joined:
    Apr 15, 2015
    Location:
    Maranello Italy / California USA
    #7
    I believe Apple may indeed have a watch for you. Yes I'm guessing, but in fifteen years of launches I've never read of Apple not having replacements available. That's just my take on it...:)

    ----------

    Apple stores are stocked based on sales volume, if they must obtain one from another store there very good about getting that done quickly.
     
  8. The Doctor11 macrumors 603

    The Doctor11

    Joined:
    Dec 15, 2013
    Location:
    New York
    #8
    Try holding both buttons. Hope for an apple logo!
     
  9. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #9
    This brings up a good point - I've not seen any way of "resetting" the watch without the app. So if the app doesn't connect to your phone, there isn't a way to reset.

    Going to be a pain if we end up having to pay OOW repair costs for software problems!
     
  10. CooKieMoNs7eR macrumors 68000

    CooKieMoNs7eR

    Joined:
    Nov 18, 2009
  11. DirtySocks85 macrumors 65816

    DirtySocks85

    Joined:
    Mar 12, 2009
    Location:
    Wichita, KS
    #11
    [​IMG]
     
  12. SteveLV702 macrumors 6502

    SteveLV702

    Joined:
    Oct 15, 2007
    Location:
    Las Vegas, Nevada
    #12
    weird I have two factor turned on and I didn't have to do this... And my messages work fine.
     
  13. ohio.emt macrumors 6502a

    Joined:
    Jul 18, 2008
    Location:
    Ohio
    #13
    Same here, maybe it's because I've reset all settings on my iPhone recently. iMessage on the iPhone now allows you to log in with 2FA with a code, I know for a time it didn't.
     
  14. Natzoo macrumors 65816

    Natzoo

    Joined:
    Sep 16, 2014
    Location:
    Not sure where i am
    #14
    so happy my watch is coming in june, hopefully everything will be fixed by then
     
  15. ex10psi thread starter macrumors newbie

    Joined:
    Apr 25, 2015
    #15
    update -

    I've spoken to several apple care advisors and I've taken the watch to the local apple store.

    The watch is broken, unresponsive and there is no way to get it back. I need a replacement device but here's the problem... none of the stores near me have replacements available. So apple needs to send me one, but one advisor told me that I need to send my watch back first, then they will send me a new one.

    **** that... I paid $400+ for this thing I am NOT mailing it back to them. They need to send me a watch first, then I will mail it back to them. But I don't think they understand that.

    Anyone from Apple reading this???? Or anyone have bad experiences with Apple, can you share what you did to remedy? Honestly I have a lot of apple products but this is my first bad experience. Pretty frustrating.
     
  16. Marshall73 macrumors 6502a

    Marshall73

    Joined:
    Apr 20, 2015
    #16
    They won't do a swap, probably because it's going to take more than 14 days. They will pick up your watch and a brand new replacement will be shipped when it's in stock. You do take priority over new orders though.

    Kinda sucks but did they offer you any 'gift' to make up for the hassle?
     
  17. mikezmac macrumors 6502a

    mikezmac

    Joined:
    Jun 4, 2014
    Location:
    MA
    #17
    Bring it in to apple with packaging and exchange it for a new one if it's still in the first 14 days.
     
  18. Rousey macrumors member

    Joined:
    Jun 23, 2010
    #18
    Not a watch but i had a similar experience with my iPhone i didn't want to send it back first either so apple agreed to UPS a new one to me when it came available and pick the faulty one up at the same time. Hope that makes sense and you get your watch sorted
     
  19. chrise2 macrumors 6502

    Joined:
    Sep 17, 2012
    #19
    One nice thing about working in Manhattan is their Apple stores seem to have replacements for everything. My iPhone 6 Plus screen had issues when i got it. I went second day after launch when people were still camping out trying to get them and I got a replacement no problem.

    However, there's a lot more combos for the Apple Watch. Maybe not if they just swap the case and not the band. Then there'd only be 8 types assuming they're not going to keep replacement gold watches on hand.

    Seems like most people have had to mail theirs back from what I've read on this forum which is lame, but understandable. I think they need to crack open some of these display cases...
     
  20. Teach4 macrumors 6502

    Teach4

    Joined:
    Oct 19, 2013
    #20
    Ask to speak to a supervisor. Supervisors ca do a whole lot more. A genius screwed up my sister's iPhone 5 so bad, it didn't work. An Area manager happened to be at the store and called Apple and talked to a supervisor and they gave my sister an iPhone 6 and a case for her trouble. You seem to get more help if you ask to talk to a supervisor if things aren't resolved to your satisfaction.
     
  21. iphone1981 macrumors member

    Joined:
    Jun 6, 2011
    #21
    Ooh ! This might be why my apple watch is not sending any regular text messages only imessages
    Hhhmmmm
     
  22. goinskiing macrumors 6502a

    goinskiing

    Joined:
    Jun 25, 2008
    Location:
    Meridian, ID
    #22
    I'm getting a replacement and was told my store did not have any replacements.
     
  23. Cuyler macrumors 6502

    Joined:
    Jun 16, 2009
    Location:
    Chicago
    #23
    Ooo... the red exclamation of death❗️

    I hope you get this resolved soon.
     
  24. ex10psi thread starter macrumors newbie

    Joined:
    Apr 25, 2015
    #24
    thanks for the tip about asking for a 'gift'. i did ask because of your post and they're sending me a black sport band for free :)

    so they are sending me an empty box to ship my broken watch back. as soon as they receive that, they'll send me a new watch.

    now the part that i'm unclear about is whether or not they have a new device ready to ship me asap. the rep made it sound like they did, but i'm doubtful considering how this whole process has been already!

    the stores around me are completely sold out, they dont even have any extras for replacements, so this is my only course of action.

    the rep did offer to sell me apple care plus for $49 and that would expedite the process, but i didnt feel it was worth it.

    i think that if there are more delays, i will indeed talk to a supervisor. thanks all for your inputs/suggestions, much appreciated. this forum is A LOT MORE helpful than Apple has been. BY FAR!
     
  25. DavidLynch macrumors 6502a

    Joined:
    Apr 9, 2015
    #25
    I think you'll have a replacement coming immediately since you have one of the silver sport models. If you had a space grey you'd have reason to be more concerned.
     

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