Apple Watch S4 screen scratch within 2 days...

Discussion in 'Apple Watch' started by wayne-2824, Sep 30, 2018.

  1. wayne-2824 macrumors newbie


    Sep 30, 2018
    Hey everyone,

    Need some advice. Just bought this S4 Space Gray 44 mm Apple Watch and I just noticed that it had this hairline scratch on the screen. I have no idea how this happened. Didn't hit with anything and I was very careful with it. Since I just bought it, do you think I can return it to the store? I have AppleCare on it too.

    Attached Files:

  2. rsxmachine macrumors 6502a

    Dec 19, 2007
    Just return it it’s your only chance right now. Once you are past 14 days you will be stuck with any scratches. Aluminum watches scratch super easy. It’s really annoying since they cost so much
  3. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    Returning it should not be an issue within your 14 day return period. If you can’t Return it for any reason, use a screen protector and it will conceal the scratch.

    Slightly unrelated: This is why I don’t care for the Ion-X Glass, I never cared for the durability, which is why I opted for the stainless model with the sapphire display.
  4. ohms12 macrumors 6502


    Jun 21, 2012
    I've had the S0 since launch and my screen is still in very, very good condition. Not a single scratch on the screen whatsoever. That's despite me wearing it daily, with little care for how it was treated.

    Kinda makes your Ion-X Glass point... well, moot.
  5. Stingfello macrumors newbie

    Feb 8, 2008

    Not moot at all... just another data point. I bought an S0 in ion-x and it scratched the same day. Have had sapphire every generation since, and not a single blemish. Get what you pay for, and your lil bout off luck doesn't change that sir. ;)
  6. Wdwgirl1974 macrumors newbie


    Sep 29, 2018
    Same thing happened to me. Took it to store after 1 day wearing and the manager said he’d make exception to refund or exchange it. He said it is cosmetic and normally wouldn’t be able to be exchanged but he made exception. But- the store was sold out of the o e I had plus my second choice. I don’t want cellular just gps in 44. So I have to hang on to it and watch to see if they have stock in before my 14 days are up. I may have to snag it online and pay for another one so they hold it. Go to store and get it- then explain I want to refund it and then swap it for my scratched one. So much trouble because store is out of stock! Manager that said he’d exchange it gave me his card and said to tell whenever I deal with that he okd it- if he wasn’t there when I go back. He said won’t be a problem as his word is gold.
    I can’t risk going to another store because they may not exchange it because of scratch. How do I know if it was partly there and got bigger and then I noticed it? Maybe the costing was defective? I know maybe I hit it and scratch he’d it and just didn’t know. But after having it one day it’s gonna scratch that bad? Right down the middle?
    Just have to hope the 44 space gray aluminum gps only comes into store this week!
  7. drew0020 macrumors 68000


    Nov 10, 2006
    If you care about screen scratches and get the aluminum model then you need a screen protector. The Ion-X glass scratches that easily.
  8. wayne-2824 thread starter macrumors newbie


    Sep 30, 2018
    couldn't find any screen protector for the new 44mm model on Amazon yet
  9. metalsiren macrumors 6502


    Oct 28, 2017
    Ther is but they are film one.
  10. dojoman macrumors 65816

    Apr 8, 2010
    Good thing I returned Aluminum and bought Gold SS. I put screen protector on aluminum but it was atrocious to slide the glass feels really cheap and took it off after a day.
  11. dotzero123 macrumors regular


    Sep 3, 2018
    Philadelphia Suburbs
    Sorry that your new watch got scratched. Crossing fingers that you can do a painless swap at the Apple store.
  12. Chele macrumors regular


    Feb 20, 2003
    I just returned my watch to the store yesterday. I just had a change of heart. I’m only saying this because when I returned it, the guy just confirmed that the watch was in the little gray protective casing and that the band was included. He didn’t inspect either. Just saying....
  13. wayne-2824 thread starter macrumors newbie


    Sep 30, 2018
    I'll go to the store tomorrow. Some this will work out. I'll say I changed my mind and want the silver lol. I don't mind changing the color for an unscratched screen.
  14. weezerr macrumors regular

    Nov 7, 2006
    Why would aluminum vs stainless steal make a difference for a scratched glass screen?
  15. Knowimagination macrumors 68000


    Apr 6, 2010
    Because the SS doesn’t have a glass screen
  16. mnsportsgeek macrumors 68000

    Feb 24, 2009
    My wife’s new Series 4 got scratched too. We returned it and bought a new one. I want to buy the Zagg screen protector that they make for the series 3 but there is no series 4 size yet :-/
  17. noteple macrumors 65816


    Aug 30, 2011
  18. edhchoe macrumors 6502a


    Oct 28, 2011
    that's unfortunate. but apple has 14 day return policy that some people take advantage of.
    Apple is a trillion dollar company that will keep making money.
    If they decide their return policy is hurting their profit, they will discontinue it. But until then.... why not?
  19. MDMac macrumors 6502


    Dec 2, 2006
    McAllen, TX
    Yep, all my glass screens have developed scratches at some point. My only non-scratched screen is on my SS S3, but can't bear the markup anymore. Ordered an aluminum S4 :-O
  20. adam1080 macrumors regular


    Mar 29, 2012
    I keep regretting getting the SG aluminum vs the SSSB(no scratches, but you all are making me paranoid). But I feel like unless I want to return it and wait another month to get a new one, I am out of luck.

    Maybe I will just get the SSSB Apple Watch 5...
  21. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016

    The space gray Apple Watch is still fairly durable, if really depends on your level of expectation when it comes to scratching and Scuffing. If you’re worried about the display, you could add a screen protector.

    You never know with Apple when it comes to certain colors and models, Space Black may not even be available for the Series 5 whenever that launches.
  22. Steve121178 macrumors 601


    Apr 13, 2010
    Bedfordshire, UK
    I've had a S2 aluminium for 2 years and not a single scratch.
  23. ohms12 macrumors 6502


    Jun 21, 2012
    I've been wearing it for 3 years and bashed it more times than I can remember. Pretty sure that's not luck.

    Sapphire is far more prone to cracking, so if you're someone who drops their watch regularly - glass may be the better fit.
  24. 007 Junior macrumors regular

    007 Junior

    Apr 15, 2013
    The Netherlands
    Hi everyone, I got my Apple Watch Series 4 since launch day and noticed some minuscule scratches on the right side of the glass. They are very hard to notice, only from a specific angle when the light is right. I do feel them with my nail though and it's driving me crazy. According to the Apple Online Store I can return it until October 5th (within 14 days). Shall I do that? Will it be accepted by Apple? I don't have any experience with returning items to Apple. I would love to hear some advice, thank you!
  25. wayne-2824 thread starter macrumors newbie


    Sep 30, 2018
    Went to the Apple Store this morning with the excuse of wanting the cellular version instead. The dude I was with examined the watch and notice the scratch too. Didn't want to exchange it because of it. Called Apple Customer Care after and still no luck. This would fall under physical/accidental damage, which is not under the 14 days warranty, but under Apple Care with a fee.

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