Apple Watch S4 screen scratch within 2 days...

Discussion in 'Apple Watch' started by wayne-2824, Sep 30, 2018.

  1. Mabus51 macrumors 65816

    Joined:
    Aug 16, 2007
    #26
  2. wayne-2824 thread starter macrumors newbie

    wayne-2824

    Joined:
    Sep 30, 2018
    #27
  3. 007 Junior macrumors regular

    007 Junior

    Joined:
    Apr 15, 2013
    Location:
    The Netherlands
    #28
    So I presume you won’t recommended returning a (slightly) scratched watch to Apple within the 14 days warranty? I spoke to Apple via the online chat and they told me that it is possible, although I might have to pay an extra fee if they discover any damage on the returned device. Might just stick with it and hope that it won’t get any worse :-(
     
  4. wayne-2824 thread starter macrumors newbie

    wayne-2824

    Joined:
    Sep 30, 2018
    #29
    You won't lose anything to try. I think it's dependent on who you'll deal with. Might not notice the scratches.
     
  5. Böhme417 macrumors 6502a

    Joined:
    Mar 11, 2009
    #30
    It’s definitely not a 14 day warranty. It’s a return window. And almost everyone’s return policy excludes damaged products unless they came that way when you got them. Exceptions are greatly appreciated, but I wouldn’t expect it.
     
  6. wayne-2824 thread starter macrumors newbie

    wayne-2824

    Joined:
    Sep 30, 2018
    #31
    By the way, this happened after I tried to use the watch for Apple Pay. I put the watch' screen against the card reader and as soon as I lifted my arm, I saw the scratch. I don't know how this happened. The card reader must have had irregularities on it enough to scratch my screen when I pressed it over it...
     
  7. wayne-2824 thread starter macrumors newbie

    wayne-2824

    Joined:
    Sep 30, 2018
    #32
    Plot twist. Went back and got it returned after actually being honest and telling them what happened haha!! What a day.
     
  8. 007 Junior macrumors regular

    007 Junior

    Joined:
    Apr 15, 2013
    Location:
    The Netherlands
    #33
    That's a great news! I'm going to return my watch straight away and hope for the best!
     
  9. Wdwgirl1974 macrumors newbie

    Wdwgirl1974

    Joined:
    Sep 29, 2018
    #34
    Update: found another of the same watch at another Apple store and manager there was super nice and let me exchange my scratched Watch for same one. She didn’t even look at it until after she completed the swap. Now I have to get screen protector!
     
  10. supertomtom macrumors 6502

    supertomtom

    Joined:
    Sep 21, 2007
    Location:
    Gold Coast, Australia
    #35
    Tip for the future, just hover don’t press onto the card reader. Glad you managed to get an exchange though! :)
     
  11. MrGimper macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #36
    Every time I read one of these threads I feel bad for the OP, but selfishly feel a little warm inside that I always get the Stainless Steel version (S0, S2 and now S4). Resilient screen, case that you can buff out scratches easily, and no issues with ugly mismatched band lugs.
     

Share This Page