Apple Watch series 2 screen peeled off

[Tetevo]

So guys, I have had the Apple Watch series 2 sports version 42 mm for about 2 months, using it everyday even to sleep and tracking some pool swims, gym trains and runs, it had until this point some 3-4 minor scratches on the aluminum body, but no scratches on the screen. So one day, after driving on a really ****** road wearing my Apple Watch when I went to sleep I felt there was something wrong with the screen as it appeared it was peeling off, but the watch was still functional and I was tired so I fell asleep and when I woke up in the morning the screen was separated from the main aluminum body of the watch, it was under the bed, but still no scratches on it. I tried calling apple's support here's in Brazil but the said as e screen was completely disconnected from the main body there was nothing they could do, not even give me a new one.

I read on other forum a guy had this same problem 3 times and every time apple replaced his watch because he had apple care +, he thought it happened because of his city's warm weather, he sweats a lot and because he drives off road a lot he thinks the high frequency vibration may loosen the glue that attaches the screen to the body of the watch.

What you guys think caused this problem and what do you suggest? Buying a new screen and trying to apply it myself?

 

[3rdiguy]

That happened to my series 0 and I was out of warranty. The screen came off but was still connected to the ribbon so the screen was functional. I bought some crazy glue with a control tip and glued it back together. Months later, all good

 

[Tetevo]

That happened to my series 0 and I was out of warranty. The screen came off but was still connected to the ribbon so the screen was functional. I bought some crazy glue with a control tip and glued it back together. Months later, all good

Yours was still functional, but I guess it have lost all water or sweat proof it might once had. Do you guess what could have happened in your case?

 

[44267547]

So guys, I have had the Apple Watch series 2 sports version 42 mm for about 2 months, using it everyday even to sleep and tracking some pool swims, gym trains and runs, it had until this point some 3-4 minor scratches on the aluminum body, but no scratches on the screen. So one day, after driving on a really ****** road wearing my Apple Watch when I went to sleep I felt there was something wrong with the screen as it appeared it was peeling off, but the watch was still functional and I was tired so I fell asleep and when I woke up in the morning the screen was separated from the main aluminum body of the watch, it was under the bed, but still no scratches on it. I tried calling apple's support here's in Brazil but the said as e screen was completely disconnected from the main body there was nothing they could do, not even give me a new one.

I read on other forum a guy had this same problem 3 times and every time apple replaced his watch because he had apple care +, he thought it happened because of his city's warm weather, he sweats a lot and because he drives off road a lot he thinks the high frequency vibration may loosen the glue that attaches the screen to the body of the watch.

What you guys think caused this problem and what do you suggest? Buying a new screen and trying to apply it myself?

It very well may could have been caused by warmer weather and vibrations to have the screen come loose. I certainly would not make any repairs on your own, I would have Apple repair it or replace it. And you're covered under warranty if Apple can determine the defect is not based on your doing.

 

[Newtons Apple]

Yours was still functional, but I guess it have lost all water or sweat proof it might once had. Do you guess what could have happened in your case?

No mystery here. Many had defective glue bonds and both screens and back sensors are known to detach. You need to send it to Apple, they likely will fix or replace under warranty even if over a year old.

 

[Tetevo]

No mystery here. Many had defective glue bonds and both screens and back sensors are known to detach. You need to send it to Apple, they likely will fix or replace under warranty even if over a year old.

Yeah, wish I could do that, in Brazil we have 2 apple stores in São Paulo and Rio, but in my city I only have 3 third party stores that do this kind of service to apple, went on 2 of them and they gave me the same response that it was some kind of protocol they follow that when there is physical separation between 2 components of the device, in this case the screen and main body, the warranty wouldn't cover because it couldn't be done in normal use. They say there was nothing they could do.

 

[Newtons Apple]

Yeah, wish I could do that, in Brazil we have 2 apple stores in São Paulo and Rio, but in my city I only have 3 third party stores that do this kind of service to apple, went on 2 of them and they gave me the same response that it was some kind of protocol they follow that when there is physical separation between 2 components of the device, in this case the screen and main body, the warranty wouldn't cover because it couldn't be done in normal use. They say there was nothing they could do.

I am not sure if I would own Apple products without a store near by to take care of the warranty.

Sorry you are having this issue, it is a well know defect here and Apple has been known to fix or replace watches, even out of warranty

 

[Tetevo]

I'm going to sue apple now, see if it is any help.
[doublepost=1488554876][/doublepost]

I am not sure if I would own Apple products without a store near by to take care of the warranty.

Sorry you are having this issue, it is a well know defect here and Apple has been known to fix or replace watches, even out of warranty

But I do have friends living in rio and São Paulo, do you think it would be any help if I send them the watch and they schedule a Genius Bar?

 

[Newtons Apple]

I'm going to sue apple now, see if it is any help.
[doublepost=1488554876][/doublepost]
But I do have friends living in rio and São Paulo, do you think it would be any help if I send them the watch and they schedule a Genius Bar?

I can only go on what I have seen here in the USA. It is worth a try.

 

[44267547]

I'm going to sue apple now, see if it is any help.

Why will you sue Apple? Because your Watch is defective?

 

[Tetevo]

Why will you sue Apple? Because your Watch is defective?

Because they're saying they can't/won't fix/replace it or give my money back. I didn't get Apple care + it doesn't even exist in Brazil yet, but either way the watch broke in normal conditions of use after less than 2 months of use, so don't you think I deserve something?

 

[44267547]

Because they're saying they can't/won't fix/replace it or give my money back. I didn't get Apple care + it doesn't even exist in Brazil yet, but either way the watch broke in normal conditions of use after less than 2 months of use, so don't you think I deserve something?

Apple told you directly they won't assist you? I can't speak for out of the United States regulations, but perhaps there is another solution. I can understand your frustration. But try and exercise all your options before trying to sue Apple.

 

[Tetevo]

Apple told you directly they won't assist you? I can't speak for out of the United States regulations, but perhaps there is another solution. I can understand your frustration. But try and exercise all your options before trying to sue Apple.

I have the emails, advance support here in Brazil, the guy talking to me was always very helpful, but at the end, after taking my watch to 2 authorized apple stores and sending pictures to this advance support guy who then told me he sent it to the engineer demartment who then said that kind of damage could not have been done in regular use conditions. So I spent 2.8 k Real worth almost 1 thousand dollars on the aluminium 42 mm series 2 watch so I could use it for 2 months before it breaks and there's nothing apple can do about it, tell me again why shouldn't I sue them?

 

[44267547]

I have the emails, advance support here in Brazil, the guy talking to me was always very helpful, but at the end, after taking my watch to 2 authorized apple stores and sending pictures to this advance support guy who then told me he sent it to the engineer demartment who then said that kind of damage could not have been done in regular use conditions. So I spent 2.8 k Real worth almost 1 thousand dollars on the aluminium 42 mm series 2 watch so I could use it for 2 months before it breaks and there's nothing apple can do about it, tell me again why shouldn't I sue them?

I'm not telling you not to sue them, I could care less if you sue Apple or not. My point was, I was seeking clarification to see what steps or measures you've taken to determine if your watch could be fixed without any cost to you.

However, if Apple told you directly that the Apple Watch Will not be covered due to your own infliction, then unfortunately you have no other options. Apple obviously took the time to assess the situation and express that they believe the damage is due to your part.

I'm not saying it's your fault, because I don't own your watch, but unfortunately you're out of options. Unless you can find a third-party repair center that will assist you in some other way with the Apple Watch.

 

[Tetevo]

I'm not telling you not to sue them, I could care less if you sue Apple or not. My point was, I was seeking clarification to see what steps or measures you've taken to determine if your watch could be fixed without any cost to you.

However, if Apple told you directly that the Apple Watch Will not be covered due to your own infliction, then unfortunately you have no other options. Apple obviously took the time to assess the situation and express that they believe the damage is due to your part.

I'm not saying it's your fault, because I don't own your watch, but unfortunately you're out of options. Unless you can find a third-party repair center that will assist you in some other way with the Apple Watch.

Sorry, didn't n mean to be rude, actually the guy from apple's support never told me that, they wouldn't replace it because it was my fault, I guess he was trying not to be rude, but since I believe it's not my fault and since Apple didn't want to at least receive my Apple Watch and analyze it and since it appears to be a rather common, well more common than what I have imagined, problem, I'm left with no option.

 

[3rdiguy]

Yours was still functional, but I guess it have lost all water or sweat proof it might once had. Do you guess what could have happened in your case?

I have no clue. It was as if the adhesive had dissipated. No breakage of any kind. Being a Series 0 means it wasn't water and sweat proof but I understand what you're saying.

 

[Defender2010]

I do not hold much faith in 3rd party authorised dealers. They very often know very little about much. In this case, I would continue with Apple online support. Ask to have the case elevated to a senior advisor and remember to keep calm and explain your case. Insist they take the Watch in for inspection directly to Apple engineers. If you do not get a result, keep asking to speak to a superior. Bypass the 3rd party guys completely. At the very least they should inspect the watch, then either fix it, replace it or send it back as is. In that case, try glue yourself if all other options are exhausted. Boa Sorte!

 

[44267547]

I do not hold much faith in 3rd party authorised dealers. They very often know very little about much. In this case, I would continue with Apple online support. Ask to have the case elevated to a senior advisor and remember to keep calm and explain your case. Insist they take the Watch in for inspection directly to Apple engineers. If you do not get a result, keep asking to speak to a superior. Bypass the 3rd party guys completely. At the very least they should inspect the watch, then either fix it, replace it or send it back as is. In that case, try glue yourself if all other options are exhausted. Boa Sorte!

Agreed. Third party repair isn't always that knowledgeable. Especially with more intricate repairs. Even though Apple isn't the cheapest route, they are the most trusted in making legitimate repairs, which they stand behind if there was an issue. Those are My experiences, even though there are some reliable third party repair dealers. I am Impartial to Apple.

 

[SoN1NjA]

Wouldn't you pay more in legal fees to sue them than to fix your ($250) Apple Watch?

 

[pat500000]

This kind of discouraged me to get aw 2.

 

[SoN1NjA]

This kind of discouraged me to get aw 2.

don't let it

There are thousands of great Apple Watch Series 2 models doing fine

 

[pat500000]

don't let it

There are thousands of great Apple Watch Series 2 models doing fine

So the op is having bad luck then?

 

[flyinmac]

Wouldn't you pay more in legal fees to sue them than to fix your ($250) Apple Watch?

Some attorneys will sue and take their expenses out of the settlement amount. Or, sue for damages plus costs of pursuing the case (court costs).

Personally, I'm still happy with my $15 Casio watch. Most reliable, durable, and not to mention the battery life.

Definitely getting more than my money's worth.

I just couldn't convince myself that the Apple Watch was worth it. Expensive, and would have to charge it, I'd have to be gentle with it (as opposed to working on cars with my Casio that doesn't show any damage after years of beating it against metal), and it would become useless as soon as it was no longer supported by whatever phone I might have someday.

It's a hard sell, unless you are a die hard techie, and want a digital log of every heart beat.

 

[44267547]

This kind of discouraged me to get aw 2.

So the op is having bad luck then?

Pat, I like to think I have quite a bit of experience with the Apple Watch and this situation is fairly rare. I have not heard of to many cases of this happening and I frequent this forum often. I'm not saying it can't happen, but with millions of these produced, this defect would be the last concern I would have when purchasing this. And the Series 2 Apple Watch is 50 Meter water resistant rated.

 

[pat500000]

Pat, I like to think I have quite a bit of experience with the Apple Watch and this situation is fairly rare. I have not heard of to many cases of this happening and I frequent this forum often. I'm not saying it can't happen, but with millions of these produced, this defect would be the last concern I would have when purchasing this. And the Series 2 Apple Watch is 50 Meter water resistant rated.

If it does happen, warranty covers this? I need to get one soon...but I was also thinking of getting a regular watch.