Apple Watch series 2 screen peeled off

[flyinmac]

If it does happen, warranty covers this? I need to get one soon...but I was also thinking of getting a regular watch.

It's going to be up to Apple to decide whether to cover it. It appears to be a manufacturer defect. But prove it.

So it's not explicitly covered by the warranty unless Apple acknowledges that it's a defect or a class action suit forces a recall.

Usually if Apple refuses enough of these kinds of repairs, a class action suit gets filed. Happens a lot with Apple.

I've had Apple refuse to repair items that arrived physically damaged, stating that they don't cover physical damage or cosmetic issues.

And I've had Apple honor replacement of things that were not required by warranty.

So... it's generally like playing Russian roulette. Throw the dice and see what happens.

Myself, I don't buy anything directly from Apple anymore. I buy stuff from local stores that give me a no questions asked return period. Doesn't matter if I just don't like the color, or if I smashed it with a rock. That's more comfortable for me than buying something that arrives broken and Apple acting like I broke it in the 5 minutes between signing for the package and my calling Apple.

I've had numerous items come straight from Apple where the packaging was perfect looking inside and out, but the device looked like somebody played street hockey with it on pavement. I won't buy from Apple anymore because of this. Every Apple product I buy is now purchased locally so that defects are handled immediately.

 

[44267547]

If it does happen, warranty covers this? I need to get one soon...but I was also thinking of getting a regular watch.

As the other forum member already commented on, I can't guarantee what Apple will cover or will not cover. It depends on the situation and if it's user inflicted or if it's a defect with the actual product. But ultimately Apple will make that determination, so I can't reassure you based off this unique experience on this thread.

I certainly believe that the millions of Apple Watches sold annually, will hopefully go without having this Issue. But there's no way of knowing anything about a product until it actually happens. I think if if you purchase one, I wouldn't be concerned with what happens. Just understand, Apple is usually good about standing behind their products and will work with you to the best of whatever what happen with the defect (Based off my personal experiences with Apple). I wouldn't worry about what could happen and enjoy the Watch for what is. And you can also consider AppleCare, if that would also provide some assurance to certain situations.

 

[Ffosse]

This is why I'm glad the Apple Store is less than a mile away from me; once I had to take in a touch with battery problems and they promptly replaced it there and then.

 

[honglong1976]

see https://cdn.macrumors.com/article-new/2015/04/Out-of-Warranty-Apple-Watch-800x574.png

 

[44267547]

This is why I'm glad the Apple Store is less than a mile away from me; once I had to take in a touch with battery problems and they promptly replaced it there and then.

I always envy those who have an Apple Store with in reach. My Local stores are at least an hour or so drive. It's just more efficient and quicker to have things addressed in person than over the phone at times.

 

[Mammut]

Same problem for me. The screen of my Series 0 (bought in June 2015) separated itself from the watch body yesterday. No physical damage - the screen was just loose. Called Apple Care yesterday and expected that I have to use my second free Apple Care replacement - buuuut they directly (without any discussion) sent an express replacement yesterday, which arrived today.

 

[Tetevo]

I do not hold much faith in 3rd party authorised dealers. They very often know very little about much. In this case, I would continue with Apple online support. Ask to have the case elevated to a senior advisor and remember to keep calm and explain your case. Insist they take the Watch in for inspection directly to Apple engineers. If you do not get a result, keep asking to speak to a superior. Bypass the 3rd party guys completely. At the very least they should inspect the watch, then either fix it, replace it or send it back as is. In that case, try glue yourself if all other options are exhausted. Boa Sorte!

Obrigado, amigo. Thank you my friend, have sent the watch over to São Paulo to a friend of mine to take it to the Apple Store Morumbi, hoping it works out, but if it doesn't, I'm gonna try that before going into legal actions.
[doublepost=1490236306][/doublepost]

Wouldn't you pay more in legal fees to sue them than to fix your ($250) Apple Watch?

Maybe you haven't read the entire discussion, first of all it is the 42 mm aluminum series 2, so had I bought it for the cheapest price on earth (from Apple) that is the USA would still be 400 + taxes which I didn't, here in Brazil it costs almost 3 thousand Real, that worths approximately 1 thousand dollar.

So I ask you, had you bought the Apple Watch ceramic edition and this problem occur to you, would you still think like that?
[doublepost=1490236569][/doublepost]

don't let it

There are thousands of great Apple Watch Series 2 models doing fine

So the op is having bad luck then?

I wouldn't tell you to buy or don't buy it, since I don't know many people who own one, but reading some forums I found out at least other 2 people who had same problem, one guy apple reaplaced his watch 3 times according to him all for the same problem, he had apple care and was not from a 3rd world country with third world company policies like myself.

[doublepost=1490236802][/doublepost]

Some attorneys will sue and take their expenses out of the settlement amount. Or, sue for damages plus costs of pursuing the case (court costs).

Personally, I'm still happy with my $15 Casio watch. Most reliable, durable, and not to mention the battery life.

Definitely getting more than my money's worth.

I just couldn't convince myself that the Apple Watch was worth it. Expensive, and would have to charge it, I'd have to be gentle with it (as opposed to working on cars with my Casio that doesn't show any damage after years of beating it against metal), and it would become useless as soon as it was no longer supported by whatever phone I might have someday.

It's a hard sell, unless you are a die hard techie, and want a digital log of every heart beat.

Actually my gf just got a law degree, so I'm asking her. And yes, I am a die hard techie, an often stupid one.
[doublepost=1490237097][/doublepost]

see https://cdn.macrumors.com/article-new/2015/04/Out-of-Warranty-Apple-Watch-800x574.png

Where does that applies? All countries? When I took the Apple Watch to one third party store the guy there told me the battery was swollen.

 

[honglong1976]

Where does that applies? All countries? When I took the Apple Watch to one third party store the guy there told me the battery was swollen.

I would assume all countries. Take to an Apple store and see what they say!