Wow, nothing like waiting anxiously for something and getting that. Sorry you have to go through this. With you going to retrieve it as soon as delivered kind of hard to understand that UPS would have loaded an open box on their truck but guess it could have happened anywhere along the line...driver, loading dock, ?...don't think UPS would have accepted it for shipping from Target if clearly open.
I see news reports rather frequently on local TV about home security cameras catching thefts after delivery which is why I always try to follow tracking on package deliveries and be home for them. Luckily I can arrange my schedule to do so or change delivery dates. I watch for the delivery guy with our camera set up. In your case however, what more could you do. I am surprised given the Dollar amount in involved however the driver didn't have to get a signature...that seems rather strange. In which case if you saw the box open before signing for it you wouldn't have.
I'd talk to a manager in Target's Customer Service about ensuring that you get the sales price. Sure Target isn't at all happy to hear about this. Hope you don't have long to wait for a replacement. Can you arrange to pick up at a Target store to avoid any further complications?
So on a more positive note, which sport watch did you go with and with what band?
Wow that's crazy, everything you're saying here is exactly what went through my head! I think it would've been very strange for UPS to accept a package that had been clearly opened–and make no mistake, it was VERY obvious. No attempt was made to reseal it. The flaps on the packing box were folded into each other to close it, but it was not re-taped. This is the second package I've received from Target.com that arrived like this, but I didn't file a complaint with customer service for that first order because the item fine. And unlike the Apple Watch, I was not home at the time of delivery so it could've been opened by someone who saw the box on the doorstep.
The frustrating thing here is that in this instance, I
could have watched the delivery as it unfolded. I was in my bedroom on the second floor when I heard the truck pull up. I peeked out the window to see if it was UPS and then went downstairs. If the theft occurred right as it was delivered, I would have seen it being stolen and I could've filmed it on my iPhone. Instead I waited patiently downstairs at the door. Something that was really strange was that from the time UPS arrived, it took them about 3-5 minutes before they actually dropped off the package. I received another package at the same time (from Amazon, which arrived intact), so I figured they were just looking through the truck to find both packages.
I agree that it's very weird that no signature was required. This seems to be a Target.com policy, as I've never had to sign for anything from them regardless of cost. I'm going to call Target again next week to arrange the replacement, and I plan to ask for a store pickup. The icing on the cake in this whole situation is that I
originally planned to do a store pickup. It wasn't available at the nearest store so I placed the online order instead. Right after the order was placed, I noticed it was available at a different store in the area, but Target wouldn't let me change or cancel the order.
I'm leaning toward UPS being the culprit in this situation, but I have no idea how they would have known that this particular package contained a high value item. Between the two calls I made, UPS's customer service was infinitely more helpful than Target's. Target seemed to kind of blow it off because it was an Apple product, and they even said on the phone that they get stolen frequently. The CS rep sounded very accusing, as if I was trying to scam them out of $249 by claiming it was stolen when it was actually delivered (because the package
was marked as delivered, nevermind the fact that the delivered package was opened and contained an empty Apple Watch box
)
To answer your question, I ordered the 38mm Apple Watch Sport in Space Grey with the black Sport band. I want to eventually get a Space Black milanese loop if that ever comes out.
