This is the part that worries me. I don't want to be out $249 for however many weeks it takes to resolve this. I just want my watch, and if I can't have that then I want my money back. I could be using that money for other things until the issue is resolved at which point they could take the money out. But instead I lose at every angle here. My money is gone, I don't have what I paid for, and I'm left hanging for an indefinite period of time—all thanks to a good for nothing thief.
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Apple Watch Sport arrived... but only the box
- Thread starter na1577
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Yeah...that definitely stinks. In my case it was a private shipper, and the item arrived broken rather than stolen. It's a lot easier to prove something broke during shipping than to prove something got stolen. I hope you get your money or your watch soon
Wow, I really hope they find the culprit (but first of all give you a new one free of charge). This isn't acceptable and a bad start to owning a new Apple device. I hope you can for example) order a new one (if you really want to have one) until the investigation goes on and that they'll refund you for that first purchase. Otherwise, wait this out.
UPS can find out if it happened while it was in their hands as they weight package multiple times during the shipment and tell if the weight changed. There will have to be an investigation while the OP does without.
If it were an easy process, there would be a lot more saying their's were stolen during shipping..
Call your bank and tell them to dispute the charge. Credit card chargebacks are major "black points" on the merchant, and your case will likely be resolved much faster.
Even though the watch is expensive, it's not worth enough for Apple or the police to get involved :/
Target doesn't, but I do. I received the Apple Watch's box which has the serial number printed on it. I don't know if there's any way to know if it's being used from that though. I've been keeping an eye out on Craigslist and Ebay to see if potential matches pop up.
I truly believe it was taken right when the delivery happened. UPS would have refused the package from Target if it arrived at their facilities already opened. If it had been stolen when it was loaded on the truck, I don't think the driver would have delivered the package. I do find it interesting that whoever took it folded the flaps in to "close" the box rather than leaving it completely open. That's the only thing that suggests to me that it was taken while in a UPS warehouse rather than at the door.UPS can find out if it happened while it was in their hands as they weight package multiple times during the shipment and tell if the weight changed. There will have to be an investigation while the OP does without.
From the time the truck arrived, it took about five minutes before the actual delivery happened. I don't know what the UPS driver was doing in that time. I don't know if UPS has cameras on their trucks, but if they do the driver could have still taken it out of sight of the cameras by simply walking off the truck.
I plan to do a chargeback once UPS finishes its investigation in the event that they are unable to prove that it was stolen.
I wonder what Apple could do if you reported the SN as a stolen watch. Once paired, the Watch app would allow you to later unpair it or report it as missing, but you didn't have the watch in the first place -- but Apple could see when it's activated, maybe.
Also, you say the delivery to your door was five minutes after the truck arrived. Was your house the only delivery he made on your block? My neighborhood is pretty dense, and a UPS driver might need to make several drops while his truck is parked.
Also, you say the delivery to your door was five minutes after the truck arrived. Was your house the only delivery he made on your block? My neighborhood is pretty dense, and a UPS driver might need to make several drops while his truck is parked.
As an aside.. I recently purchased a Sport Watch from Best Buy for my wife (after she saw my SS SB one and liked the features). When the box came in - it was about 24 inches long and 18 inches wide and had TONS of packing material in it to keep the watch box from moving around. You would never have guessed that was what was in it because the box was about 25-30 times as large as needed... guess they are doing it to "mask" the size of the item being shipped.
I don't know if any other deliveries were made, but I do find it interesting that they parked directly in front of my house as opposed to anywhere else in the cul-de-sac.
Interesting. Target doesn't seem to use anything other than giant plastic cushions. The ones in this box were completely deflated, making the weight of the Apple Watch box very obvious.
===
I checked up on the status of the report on UPS's website today. It says the investigation was completed and that they would be notifying the shipper. Interestingly, looking up the same info with the shipper's number reveals that a claim has not been filed, indicating that UPS was unable to prove that the watch was stolen and therefore will not be making a claim with Target. I am fuming.
I don't know when this status was updated, but I was told I'd be receiving a call within three business days and it has now been five. I was going to wait until next week to see if I received a call from Target or UPS, but now I'm thinking I need to call again to find out what the hell is going on because it sounds like I'm getting totally screwed.
Im not sure why you're getting involved with UPS. You are Targets customer, Target paid UPS to deliver an item. Let Target deal with UPS.
In this situation just contact the retailer and report the item missing from the packaging. Let them know if you don't receive a replacement by the original delivery date, you'll be doing a chargeback.
At this point you just need to initiate the chargeback and move on. You don't need to get involved with the carrier. If the retailer and the carrier can't resolve the issue, that's not your problem.
You did not read the thread or really understand how any of this works. Read the following links so you know what you are talking about:
https://www.ups.com/content/us/en/resources/service/claims/hlp/damage_process.html
https://www.ups.com/content/us/en/register/reasons/claims.html?srch_pos=8&srch_phr=claim
Once the package leaves Target's hands, it becomes UPS's responsibility. As a result, they are the ones who handle the reimbursement in the event that a package is damaged or goes missing. Regardless of UPS's findings, Target will not be issuing a refund or replacing the item. It will be UPS. So tell me why should I not be in contact with UPS? Their website literally has a page for customers to check on claims statuses and suggests calling them if you have questions about it.
All I needed to know right now is if the investigation had been completed, and thanks to their online portal I now know that it is complete. The next step is to contact Target again as UPS only issues the results of their findings to the shipper.
"File a chargeback and move on" is not valid advice. Chargeback is a last resort option after all other efforts fail to produce a resolution. In fact, some banks will not issue a chargeback unless enough time has passed to ensure that other attempts at resolution have been made. The original delivery date has passed and Target's estimate for a resolution (three business days) has also passed.
Depending on what Target says, then yes a chargeback will be the next step. But right now I am doing my part and making an effort to resolve the issue with the parties involved. Attempting to charge it back now makes no sense when Target and UPS are actively working to fix the problem.
I worked in the returns department at an online retailer a few years back. I also dealt with shipping issues when they came up (FedEx, UPS, DHL, USPS), so I am familiar with UPS policies and have filed claims in the past. You, apparently, have not.
Go ahead and read through the links you've posted:
Lost Packages
Request a search to locate your package from the convenience of your computer. Lost packages can be reported by a package shipper or recipient. If the package cannot be found, the shipper can file a claim for the cost of the package contents, up to the declared value.
Damaged Packages
Report a package that was damaged in transit and check the status of your claim on UPS.com. Damage to a package can be reported by a shipper, recipient, or to a shipper by UPS. A damage inspection will be carried out if necessary by UPS. The shipper of record will be contacted with the results of the inspection. The shipper can file a claim for the lesser of the repair or replacement cost of the package contents, up to the declared value.
UPS will send a claim check to the shipper, not the recipient. Target will get paid and you will either get a refund or a replacement item. From Target, not UPS.
You can contact UPS all you want, but it isn't going to help. The shipper is ultimately responsible for handling the issue. The carrier will perform the investigation. And the buyer should be made whole.
If you read my message, you would see the part where I said I already have the information I need from UPS and contacting Target is the next step. I have no need to contact UPS right now. But claiming I should not have gotten in touch with them at all is simply incorrect. Their site even says that the process can be initiated by the recipient or the shipper, or UPS to the shipper in the event that the package arrived at their facilities already damaged. As UPS delivered the damaged package, I chose to contact them first and called Target directly after so they would both be aware of it immediately.
But yes, my mistake regarding the handling of the claim! I was mixed up between what I was told and what I read. Target told me that the reimbursement would be coming from UPS, but I think there was a miscommunication about what that actually meant. I interpreted it as the payment ultimately coming from UPS, but now I see that it means that UPS will be reimbursing Target. What Target told me last is that they were waiting to take action based on UPS's investigation and to contact UPS for more info.
Based on your knowledge about the process: the site says the investigation is either waived or complete, but it also says no claim has been filed with the shipper. What's the next step?
The UPS site says that either the shipper or recipient can report a missing or damaged shipment. It also says that the shipper can file a claim. Filing the claim is what really starts the process, reporting the missing or damaged package to UPS doesn't really do anything.
I'd say that Target gave you bad info, but maybe the process has changed in the last couple years.
Target needs to file a claim. I'd be contacting them and asking why they haven't yet.
I unfortunately made the same mistake of ordering an Apple Watch 7 from Target and was delivered a box from FedEx that had been tampered with. The watch body had been removed from the Apple packaging but the strap and charger were intact. Target said they were unable to issue a refund and unable to submit a FedEx claim on my behalf. Curious, how did you eventually resolve your claim with Target? Were they able to grant a refund?I decided to finally take the plunge and pick up an Apple Watch Sport thanks to the $100 off sale that Target was offering this week. It was originally scheduled to be delivered next Tuesday, the 16th, before being bumped forward to Saturday and then one more time to today.
I heard the UPS truck pull up and excitedly ran to pick it up at the door and... the shipping box was opened. I look inside and I see the shrinkwrap has been taken off and my brand new Apple Watch Sport and charging dock have been stolen. I've already gotten in touch with Target and UPS about the incident and they are now investigating, but sadly I won't be able to receive a replacement until after the original arrival date on the 16th. Needless to say I am VERY disappointed
Yeah it's best to get it from Apple themselves. Other companies aren't very trustworthy, though the only other one I can think of trusting is Amazon, but even they aren't always. Damn bro, I'm sorry this happened to you.
As for your Moto 360, Motorola has horrible customer service as I have been hearing. Thankfully I've never needed them when I had my Moto Z Play and Z2 Play. But battery sucked on both, as just after a year or so it started swelling.
As for your Moto 360, Motorola has horrible customer service as I have been hearing. Thankfully I've never needed them when I had my Moto Z Play and Z2 Play. But battery sucked on both, as just after a year or so it started swelling.