Apple Watch Water Damage

Discussion in 'Apple Watch' started by surfer369, May 16, 2016.

  1. surfer369 macrumors newbie

    Joined:
    Aug 19, 2015
    #1
    Hi all,
    I was on vacation and while spending time with my kid in the kids pool my apple watch sport a few times went in and out of the water. I thought it would be fine as the watch is supposed to be water resistant upto 30meters. But I was wrong, the screen turned into a cloud like screen and when I put it in charge after drying it out, the charge with a long line symbol appeared and then it went blank and now has a block of pixels on the top left that may be damaged. I went to the genius bar and the warranty is expired so repair would cost $199. I wont pay $199 for repairs on a$350 watch. he did say that some credit card companies would extend the warranty to 2 years so I have to call and see what can be done. If the credit card company wont extend the warranty then I will look to buy something else, maybe a fitbit.

    Until the apple watch broke, I didn't know how much I used it and now miss have a wearable device.

    So which fitbit would you guys recommend if this watch cant be fixed.
     
  2. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #2
    So a few things. It is 1 meter (3 feet) up to 30 minutes. I have been using my SS in the pool, shower, beach, etc without issues; however, apple is clear the watch is not support to be water proof despite the rating. The only reason I risk it is b.c I have applecare+.
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    They merely say "submerging the watch is not recommended." It is indeed rated waterproof to 1 meter for up to 30 minutes and they're obligated to warrant it as such.

    OP, yes the CC company is your best bet as it's supposed to mirror the standard warranty for one year, and the warranty covers water ingress incurred within the IPX7 rating. Just don't tell them you took it to 30 meters because that's an automatic denial (outside the IPX7 specifications).
     
  4. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #4
    I'm hoping he made a typo and the "kiddie" pool is not 30 meters :p
     
  5. surfer369 thread starter macrumors newbie

    Joined:
    Aug 19, 2015
    #5
    yeah that is a typo and thanks for confirming that the credit card company will extend the warranty.
    Should I tell them it is water damaged? the credit card company I mean.
     
  6. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #6
    Yeah, you can tell them that. Just be sure to mention the fact the standard warranty covers water damage within the IPX7 rating and that you were within those specs.
     
  7. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #7
    You could get it changed in the Apple Store if you skip the in and out of the pool part and just say you followed the sticky dial guide on apples website and the screen fogged up after ;)
     
  8. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #8
    The OP is out of warranty and the CC extended warranty is the only recourse short of coughing up the replacement price.
     
  9. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #9
    So he is.
     
  10. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #10
    Honestly, I'd like OP to define a 'few' times on and out of the water as there was a thread posted earlier from people that swam with it and had no problems.
     
  11. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #11
    It only takes one time if the AW was defective to begin with. A number of AW came with defective glue attaching the back cover and they of course croaked immediately when subject to water, especially if the owners don't normally shower/swim with it and the defective glue hasn't weakened to the point that the back cover comes off.

    It's a good idea to do a "water stress test" when getting your new AW, especially if you don't plan to swim/shower with it. Simply immerse it in a glass of water for 20 minutes or so. The water damage will reveal itself if it's defective to begin with and you can simply swap out under warranty.
     
  12. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #12
    This. I would actually suggest putting your apple watch in water early on. It stinks to be in the OPs situation outside of warranty.
     
  13. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #13
    Not sure I'd even bring my watch to the pool (still have a G-Shock for that), but this is good information.
     
  14. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #14
    That's exactly what I wrote. See the bold part:

     
  15. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #15
    I was quoting you to agree :)
     
  16. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #16
    In response to your Fitbit question, what is it you miss about your aw? I have a Fitbit blaze and love it. I have no interest in apps, I have great interest in fitness tracking, heart rate, and receiving texts. The only thing I wish the blaze did that the AW does better is send texts; unfortunately this is an iOS restriction though and the same can be said even about android wear.

    I agree. They're repair prices are ridiculous considering the cost of a new device. Meanwhile Fitbit will send you a new device if you take pics and tell them what's wrong with it. Incredible customer service there, but that's for another thread.
     
  17. RiddlaBronc macrumors 6502a

    RiddlaBronc

    Joined:
    Oct 14, 2013
    Location:
    Mcallen Tx
    #17
    I wash my watch under gentle water on a daily basis because i sweat a lot when working out. No problems here. Even apple says tonwash it under a slight stream of water
     
  18. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #18
    If looking for a Fitbit the Blaze or Charge HR have the same fitness features, though I prefer the charge HR due to its smaller size. The Blaze has a bright and colorful screen but lack customization. Harmon also has a new Vivosmart HR+ with wrist based HR and built in GPS that I am looking at but it is a bit bigger.
     
  19. jimmie32 macrumors member

    jimmie32

    Joined:
    Feb 11, 2011
    Location:
    Beijing, CN
    #19
    Indeed :) I was almost out of warranty and accidentally dropped the watch in water and it immediately began showing symptoms, first by losing all taptic engine response, then accelerometer and touch over the next couple of days. It seems like some batches are destined to fail since they are not sealed correctly. Luckily it was replaced IW, but I was just a couple of weeks (!) away from being out of warranty.
     
  20. burgman macrumors 65816

    burgman

    Joined:
    Sep 24, 2013
    #20
    It was so cool though :)
     
  21. bnekic macrumors 6502a

    bnekic

    Joined:
    Sep 19, 2013
    Location:
    Cleveland, OH
    #21
    Driving back from vacation now, I had my watch on when I went into the pool. Didn't swim laps or anything just hung out in the pool. As I'm driving back a bubble starting forming under the glass towards the top right and now the display is messed up. I thought this watch was going to be much more water resistant
     
  22. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #22
    It is. You got one that was not sealed properly. Take it to Apple and they will repair or replace. I have washed mine and even done some pool and not a bit of a problem. Have people here who swim and shower all the time with their watches and never had a problem. Yours is simply defective and Apple will take care of it.
     
  23. questioner76 macrumors member

    Joined:
    Apr 27, 2011
    #23
    Funny, the exact same thing just happened to me on Monday. I've actually been casually swimming with my apple watch since I got it in May 2015. I would jump in the pool forgetting I was wearing it and then take it off. Looks like I did it 50 times too many, part of the screen is blotched and the touch interface is wonky. I'm glad you mentioned calling the CC company because mine has the extended warranty as well so hopefully it will be covered.
     
  24. rockyromero macrumors 6502

    rockyromero

    Joined:
    Jul 11, 2015
    #24

    I've considered a waterproof AW case like this.

    http://www.catalystcase.com/products/catalyst-case-for-apple-watch-42mm

    I already have a spigen case that may shield it from water.

    It's a possibility going forward.

     
  25. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #25
    A defect-free AW is already waterproof to 1 meter for 30 minutes. Additionally, this case won't help with the other common consequence of getting a unit with defective glue, which involves the back cover detaching.

    You might as well swap out for a non-defective unit as needed under the standard warranty/AC+/CC extended warranty.
     

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