Apple Wins 'Gold' Customer Service Award From Twitter

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Nov 10, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    Twitter today announced the results of its first ever #Awards initiative, naming Apple as the top customer service provider on the social networking platform.

    Apple was awarded with the "Gold" #Customer award for the @AppleSupport Twitter account, which Apple uses to quickly respond to customer service requests. According to Twitter, the @AppleSupport account ranks #1 among support accounts for average engagements and average engagements for followers, racking up 150,000 likes and retweets since its launch.

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    Apple launched its Apple Support Twitter account in March of 2016, marking its first support account on a social networking site. Apple uses the Apple Support account to answer customer questions, offer support, and provide Apple customers with tips and tricks on using Apple products.

    Apple interacts directly with customers through the Apple Support Twitter account and provides quick solutions to problems, often responding to requests in a matter of minutes during the hours of 5:00 a.m. to 8:00 p.m. Pacific Time.

    Since its March launch, Apple Support has gained more than 524,000 followers and has shared dozens of useful product tips that often garner hundreds of likes and retweets.

    Article Link: Apple Wins 'Gold' Customer Service Award From Twitter
     
  2. Goatllama macrumors 6502a

    Goatllama

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    #2
    No surprise here! Wish they'd use their 'main' Twitter account a bit more, though for what I don't know. :)

    I wonder what other awards Twitter will give out? @ dril deserves one, along with the @IronSheik.
     
  3. satchmo macrumors 68000

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    #3
    Maybe I should ask @AppleSupport why they don't include a built-in calculator app on an iPad.
     
  4. slimothy Suspended

    slimothy

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    #4
    Not bad, but this is expected. Apple's customer service is usually pretty good.
     
  5. usersince86 macrumors 6502

    usersince86

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    #5
    Deserved. We've owned Apple products for 30 years, and they're rock solid. When there are issues, customer service is outstanding.
     
  6. menithings macrumors regular

    menithings

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    #6
    Maybe you should. And maybe they'll hold back their laughter while sending your question to their junk folder.
     
  7. SoApple macrumors regular

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    #7
    This is one of the main reasons i stick to apple products. Post purchase support is the best there is.
     
  8. pally macrumors member

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  9. Szarky macrumors 6502a

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    #9
    Well "documented"? iPhone's have a nice, native one. Who cares what is documented the point is it would be very "nice" to just have an Apple solution to such a basic thing.
     
  10. Nick11Mac macrumors 6502

    Nick11Mac

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  11. Sirious macrumors 65816

    Sirious

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  12. jiggad369 macrumors regular

    jiggad369

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    #12
    Who gives a **** about this??

    Where is the <insert product>?!!
     
  13. emm386 macrumors 6502

    emm386

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    #13
    Those people never had to deal with their customer support for a LED cinema display that LITERALLY went up in smoke a month after purchase...
     
  14. Suckfest 9001 macrumors 65816

    Suckfest 9001

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    #14
    I, too, would like to see a build-in Calculator app on the iPad. A weather app would be great, too.
     
  15. Return Zero macrumors 6502a

    Return Zero

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    #15
    While their product lineup has taken a lot of flak lately, this is an arena where Apple has remained consistently at the top. Good on them for it.
     
  16. NY Guitarist macrumors 65816

    NY Guitarist

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    #16
    I recently had an issue with one of our devices.

    ◆ I went to Apple support online, which recommended calling the support number.

    ◆ Person on phone was competent and quick. Determined it was hardware related and made appointment for Apple store visit the next afternoon.

    ◆ Apple store visit exceeded my expectations. No delay; quick test and diagnosis confirmed hardware issue. Left store with brand-new device.

    I'm a business customer so I don't know if this affected the level of service but I was very impressed.
     
  17. macus3r macrumors regular

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    #17
    Twitter kissing Apple's ass. They want that acquisition.
     
  18. Wowereit macrumors 6502a

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    #18
    Totally agree with that.
    Had them screw up a few things but they've always made it right at the end.

    There is only one company with clearly better customer service and that's Amazon. They are are so customer friendly, it's insane. Not that I would complain, but at some point it's getting ridiculous. I wonder how many people are abusing their service.
     
  19. Zirel Suspended

    Zirel

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    #19
    Ah! I knew MR would find a way to spin this thing negatively.

    Not disappointed!
     
  20. Porco macrumors 68030

    Porco

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    #20
    Great job @AppleSupport, long may it continue.
     
  21. dilbert99 macrumors 68000

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    #21
    I'd agree there customer service cannot be beaten at the moment. But through experience I have had to use that service more often than any other brand I have owned.
     
  22. macduke macrumors G3

    macduke

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    #22
    Twitter is getting pretty desperate. I mean really—they're giving out awards now? They're completely losing focus and going off the rails. I get trying to position your platform as a means of customer engagement, but instead of giving out awards they should focus on making it a better platform to achieve that goal for business users.
     
  23. ChrisCW11 macrumors 65816

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    #23
    Because Twitter is the gold standard for knowing about good customer services? #****off
     
  24. coolfactor macrumors 68040

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    Vancouver, BC CANADA
    #24
    Generally, customer support experiences are atrocious. I just spent over 3 hours sorting out an account situation that was not even my fault!

    However, my recent experience with Apple Support was outstanding! The phone-in system is really smart (the automated part), and the support agent dealt with my call without bombarding me with a 1000 questions to verify my identity. Just straight to the problem! It was incredibly refreshing and satisfying.
     
  25. BeefCake 15 macrumors 65816

    BeefCake 15

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    #25
    Maybe Phil Schiller thought it would consumer much more power :p
     

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