Apple working 24/7 to fix reception issues

Discussion in 'iPhone' started by Subliminal28, Jun 29, 2010.

  1. Subliminal28 macrumors newbie

    Joined:
    Jun 25, 2010
    #1
    I just got off with an Apple employee... trying to get a free bumper, but the wait time to speak with a supervisor was 30+ minutes so I thought **** it. She said that they are supposedly working 24/7 to fix the problem and like Apple claims there should be a software fix within a few days, hopefully sooner. I also told her about proximity issues and she hadn't heard of them... yet (surprise surprise!). Anyway, she went through a whole set of questions and then said, the bumper seems to work for some and not for others and then told me to try taking the sim card out and putting it back in... which I haven't tried yet. She seemed very reluctant to answer my questions though. I said, "luckily it's a supposedly a software problem...but I don't see how a software fix will do anything." I then said, "Will it make it less noticeable or more noticeable so one does not hold the phone like that?" She didn't know... Great... Here comes a mask of 5 bars everywhere even when you get dropped calls! Wooo!

    Oh... she also said, "Check Apple.com because other sites are just user information..." pffft...
     
  2. Wetwipes macrumors member

    Joined:
    Jun 21, 2010
    #3
    You got 'off' with an Apple employee ??? Nice! :p
     
  3. ChrisJSNh macrumors regular

    Joined:
    Jun 22, 2009
    #4
  4. chrisk1250 macrumors member

    Joined:
    Mar 2, 2010
    #5
    Why did you bother calling? You obviously know more than she does
     
  5. Sustainability macrumors regular

    Joined:
    Jun 27, 2010
    #6
    Man. I wish all these speculation threads would slow down. I felt compelled to finally sign up for an account after watching this website for over a year now and I really have never seen so many repeat threads until this past weekend.

    If there is a fix on the horizon, you can bet that it won't be announced in a thread like this, but on the actual front page.
     
  6. iTouch macrumors 6502

    Joined:
    Sep 12, 2007
    #7
    I don't know if this is a software issue entirely. If it's a hardware issue then Apple has limited resources to test the devices. The affected phones would have to shipped back to the supplier. Like Apple doesn't have tester/handler for the PAs. And knowing Apple consumers will never truly know what the issue was. I want to get a white iPhone 4 but I know they will have yellowing problems. I might have to wait a little longer after the July release.
     
  7. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #8

    He was fishing for a free bumper.
     
  8. 0dev macrumors 68040

    0dev

    Joined:
    Dec 22, 2009
    Location:
    127.0.0.1
    #9
    Apple have already put out images telling you how to sort the problem:

    [​IMG]

    [​IMG]
     
  9. hwalker84 macrumors member

    Joined:
    Jun 23, 2010
    #10
    LMAO
     
  10. Subliminal28 thread starter macrumors newbie

    Joined:
    Jun 25, 2010
    #11
    Those are some epic troubleshooting procedures! I too find it odd that there is no mention of any upcoming patches, yet all the Apple employees seem to "know" there is one coming... As much as I love the iPhone and Apple, I hope they get their *** sued in the upcoming lawsuit...
     
  11. coelacanth macrumors 6502

    Joined:
    Jul 19, 2004
    #12
    Totally off topic, but could someone tell me when/which keynote he actually did this action?

    [​IMG]
     
  12. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #13
    Everybody said the same thing about the freezing iMacs, where some were affected and others unaffected.
     
  13. xpected_one macrumors regular

    xpected_one

    Joined:
    Sep 23, 2008
    Location:
    Texas
    #14
    This ^^^ I LOL'd
     
  14. Subliminal28 thread starter macrumors newbie

    Joined:
    Jun 25, 2010
    #16
    When is Apple just gonna tell their customers to **** off and hang up? It seems like that's the only thing they haven't done yet...
     
  15. Fuchal macrumors 68020

    Joined:
    Sep 30, 2003
    #17
    Thats what most do, just more politely.

    I do have one Apple rep that is extremely nice though. Whether he knows what he's talking about or just talking BS remains to be seen though.
     
  16. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #18
    No fix.

    Anyone want to buy a Ver-iPhone with same issues?
     
  17. slate1 macrumors regular

    Joined:
    Sep 12, 2006
    #19
    The only thing missing was a little FaceTime action ....:D
     
  18. tallyho macrumors 6502a

    tallyho

    Joined:
    Aug 15, 2004
    Location:
    UK
    #20
    Heh well if the customer is calling on an iPhone 4 it will hang up for them before the Apple rep gets a chance to hang up :rolleyes:
    It's another magical device!
     
  19. Subliminal28 thread starter macrumors newbie

    Joined:
    Jun 25, 2010
    #21
    I clicked the facetime button, but it was rejected :(
     
  20. touchmonkey macrumors 6502

    Joined:
    Oct 14, 2008
    #22
    poor steve
    hero to goat in the blink of an eye
    he doesn't want to go out like this and i don't want him to
    denial bad
    acceptance good
    amends just
    redemption priceless
    humility redeeming
    love wins
     
  21. H.B.I.C macrumors member

    Joined:
    Jun 28, 2010
    #23
    yeah, I was on hold for 15 minutes about 20 mintues ago.

    At least I got the rep to email me in writing that Apple would not provide me with a free bumper.


    They suck.
     
  22. tomashi macrumors regular

    Joined:
    Feb 5, 2008
    #24
    why in the world would you want that in writing? how does it help?
     
  23. Chimpware macrumors regular

    Joined:
    Oct 16, 2007
    #25
    Sweet 24/7, now I feel better, I was worried they were only working 8/5 on it, but 24/7, now that's better...
     

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