Apple working 24/7 to fix reception issues

[Subliminal28]

I just got off with an Apple employee... trying to get a free bumper, but the wait time to speak with a supervisor was 30+ minutes so I thought **** it. She said that they are supposedly working 24/7 to fix the problem and like Apple claims there should be a software fix within a few days, hopefully sooner. I also told her about proximity issues and she hadn't heard of them... yet (surprise surprise!). Anyway, she went through a whole set of questions and then said, the bumper seems to work for some and not for others and then told me to try taking the sim card out and putting it back in... which I haven't tried yet. She seemed very reluctant to answer my questions though. I said, "luckily it's a supposedly a software problem...but I don't see how a software fix will do anything." I then said, "Will it make it less noticeable or more noticeable so one does not hold the phone like that?" She didn't know... Great... Here comes a mask of 5 bars everywhere even when you get dropped calls! Wooo!

Oh... she also said, "Check Apple.com because other sites are just user information..." pffft...

 

[Munitalp]

O rly?

 

[Wetwipes]

You got 'off' with an Apple employee ??? Nice!

 

[ChrisJSNh]

wish the fix threads would slow down,, but you might want to read that Steve jobs says thread,,
it has recent post on a link to boy genious,,, which illudes to no fix

https://forums.macrumors.com/posts/10385998/

 

[chrisk1250]

She didn't know... Great... Here comes a mask of 5 bars everywhere even when you get dropped calls! Wooo!

Why did you bother calling? You obviously know more than she does

 

[Sustainability]

Man. I wish all these speculation threads would slow down. I felt compelled to finally sign up for an account after watching this website for over a year now and I really have never seen so many repeat threads until this past weekend.

If there is a fix on the horizon, you can bet that it won't be announced in a thread like this, but on the actual front page.

 

[iTouch]

I don't know if this is a software issue entirely. If it's a hardware issue then Apple has limited resources to test the devices. The affected phones would have to shipped back to the supplier. Like Apple doesn't have tester/handler for the PAs. And knowing Apple consumers will never truly know what the issue was. I want to get a white iPhone 4 but I know they will have yellowing problems. I might have to wait a little longer after the July release.

 

[scaredpoet]

Why did you bother calling?

He was fishing for a free bumper.

 

[0dev]

Apple have already put out images telling you how to sort the problem:

 

[hwalker84]

Apple have already put out images telling you how to sort the problem:

LMAO

 

[Subliminal28]

Those are some epic troubleshooting procedures! I too find it odd that there is no mention of any upcoming patches, yet all the Apple employees seem to "know" there is one coming... As much as I love the iPhone and Apple, I hope they get their *** sued in the upcoming lawsuit...

 

[coelacanth]

Totally off topic, but could someone tell me when/which keynote he actually did this action?

 

[JayLenochiniMac]

I said, "luckily it's a supposedly a software problem...but I don't see how a software fix will do anything."

Everybody said the same thing about the freezing iMacs, where some were affected and others unaffected.

 

[xpected_one]

You got 'off' with an Apple employee ??? Nice!

This ^^^ I LOL'd

 

[Sustainability]

http://www.boygeniusreport.com/2010/06/29/leaked-apples-internal-iphone-4-antenna-troubleshooting-procedures/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+TheBoyGeniusReport+(Boy+Genius+Report)

This seems more accurate to what I thought Apple would do in this situation.

 

[Subliminal28]

When is Apple just gonna tell their customers to **** off and hang up? It seems like that's the only thing they haven't done yet...

 

[Fuchal]

When is Apple just gonna tell their customers to **** off and hang up? It seems like that's the only thing they haven't done yet...

Thats what most do, just more politely.

I do have one Apple rep that is extremely nice though. Whether he knows what he's talking about or just talking BS remains to be seen though.

 

[asleep]

No fix.

Anyone want to buy a Ver-iPhone with same issues?

 

[slate1]

You got 'off' with an Apple employee ??? Nice!

The only thing missing was a little FaceTime action ....

 

[tallyho]

When is Apple just gonna tell their customers to **** off and hang up? It seems like that's the only thing they haven't done yet...

Heh well if the customer is calling on an iPhone 4 it will hang up for them before the Apple rep gets a chance to hang up
It's another magical device!

 

[Subliminal28]

The only thing missing was a little FaceTime action ....

I clicked the facetime button, but it was rejected

 

[touchmonkey]

poor steve
hero to goat in the blink of an eye
he doesn't want to go out like this and i don't want him to
denial bad
acceptance good
amends just
redemption priceless
humility redeeming
love wins

 

[H.B.I.C]

yeah, I was on hold for 15 minutes about 20 mintues ago.

At least I got the rep to email me in writing that Apple would not provide me with a free bumper.


They suck.

 

[tomashi]

yeah, I was on hold for 15 minutes about 20 mintues ago.

At least I got the rep to email me in writing that Apple would not provide me with a free bumper.


They suck.

why in the world would you want that in writing? how does it help?

 

[Chimpware]

Sweet 24/7, now I feel better, I was worried they were only working 8/5 on it, but 24/7, now that's better...