AppleCare+ Display Claim: Replaces the Display or the Entire Phone?

[Mlrollin91]

How is it "encouraging fraud"?

It's not like you paid for apple care after shattering your phone.

There's also a reason why it's limited to two.

It is most certainly fraud. You are intentionally damaging your phone further with the intent to get a replacement device. You are purposely breaking something to guarantee a replacement, even if you have to pay more. Its 'accidental' protection, not 'lets just break it more because I want a new one' protection.

 

[rainafterthesun]

It is most certainly fraud. You are intentionally damaging your phone further with the intent to get a replacement device. You are purposely breaking something to guarantee a replacement, even if you have to pay more. Its 'accidental' protection, not 'lets just break it more because I want a new one' protection.

It's what your idea of "fraud" means but by definition there has to be some financial gain but this is something s/he would have gotten regardless because s/he already paid for this service and damage was already done (shattered screen).

The extent may or may not warrant a full body exchange yet, but it warrants using the AppleCare.

OP isn't going to even get a new one...I don't care what folks say but something has to happen to all those phones people return "new" within 14 days.

 

[Mlrollin91]

It's what your idea of "fraud" means but by definition there has to be some financial gain but this is something s/he would have gotten regardless because s/he already paid for this service and damage was already done (shattered screen).

The extent may or may not warrant a full body exchange yet, but it warrants using the AppleCare.

OP isn't going to even get a new one...I don't care what folks say but something has to happen to all those phones people return "new" within 14 days.

No, you need to search the term 'insurance fraud'. There is a financial gain. You are getting a brand new housed phone. New screen, new battery and new housing. You are capable of selling that device at a higher resale value than just a device with a new screen, old battery and old housing.

"Insurance fraud is any act committed with the intent to obtain a fraudulent outcome from an insurance process. This may occur when a claimant attempts to obtain some benefit or advantage to which they are not otherwise entitled, or when an insurer knowingly denies some benefit that is due."

By breaking the device intentionally, you are trying to obtain a benefit of getting a replacement device that you were not entitled too originally. You were entitled to a screen replacement because it was only the screen that was damaged. If you intentionally break the device to get a replacement after the accident had occurred, that is fraud.

 

[Newtons Apple]

The $29 display incidental is the reason I'm even considering going with the Apple Upgrade Program. $99 is a bit too much of a premium over the AppleCare+ cost to potentially pay once for a replacement and once when I turn in the phone. Though I'd hope I can go a year without damage caseless...

As far as I've seen it seems Apple replaces the entire phone for display damage more often than not.

Apple has changed and is not near as likely to hand you another phone if they can repair yours.

 

[rainafterthesun]

No, you need to search the term 'insurance fraud'. There is a financial gain. You are getting a brand new housed phone. New screen, new battery and new housing. You are capable of selling that device at a higher resale value than just a device with a new screen, old battery and old housing.

"Insurance fraud is any act committed with the intent to obtain a fraudulent outcome from an insurance process. This may occur when a claimant attempts to obtain some benefit or advantage to which they are not otherwise entitled, or when an insurer knowingly denies some benefit that is due."

By breaking the device intentionally, you are trying to obtain a benefit of getting a replacement device that you were not entitled too originally. You were entitled to a screen replacement because it was only the screen that was damaged. If you intentionally break the device to get a replacement after the accident had occurred, that is fraud.

Apple care isn't insurance it's warranty

If you're going to be technical about it

Even the geniuses stress that it's not insurance

🙂

 

[Mlrollin91]

Apple care isn't insurance it's warranty

If you're going to be technical about it

Even the geniuses stress that it's not insurance

🙂

Not true, its insurance. When a deductible is in play, it is considered insurance.

 

[rainafterthesun]

Not true, its insurance. When a deductible is in play, it is considered insurance.

Lol that's what I would think.

If you get an apple genius (current and real not former and not validated) to go on record saying it's insurance and not warranty I'll humbly apologize and also throw in a Venmo $20

 

[Mlrollin91]

Lol that's what I would think.

If you get an apple genius (current and real not former and not validated) to go on record saying it's insurance and not warranty I'll humbly apologize and also throw in a Venmo $20

Under California Sales Tax, insurance is tax free, but extended warranties are subject to sales tax. AppleCare+ is not subjected to tax, therefore, it is considered insurance in the state of California. Even if one jurisdiction considers it to be insurance, then it is insurance.

(I paid tax on my iMac AppleCare, but not on my iPhone AppleCare+). Therefore, even Apple considered them different.

 

[JayLenochiniMac]

The extent may or may not warrant a full body exchange yet, but it warrants using the AppleCare.

Nope, it doesn't. From AC+ terms and conditions:

ADH coverage does not include

(a) protection against normal wear and tear, theft, misplacement, damages caused by reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device,....

People who intentionally damage their devices when they feel like a replacement and think nothing of it are among the reasons why Apple has jacked up the AC+ deductible from $49 to $79 to currently $99.

 

[pippakay]

hijacking to ask--is there a big benefit to getting a refurb phone rather than having them replace just the screen, assuming no damage to the case? are there problems with replacement screens?

 

[blaine07]

Read this; I'm just over here wanting to know how if Apple replaces a 7/7+ screen they ensure that the waterproofing stuff is correct? I realize it has a seal and silicone or something but at store level on a screen replacement how do they ensure the integrity of waterproofing still exists after repair?

 

[MICHAELSD]

hijacking to ask--is there a big benefit to getting a refurb phone rather than having them replace just the screen, assuming no damage to the case? are there problems with replacement screens?

I'm unsure of how the process is now and I'm sure Geniuses are careful but I had an issue with green gunk under the display after I had an iPhone 3GS display replaced due to a factory defect (I then complained to Apple and got a full replacement).
[doublepost=1477006978][/doublepost]

Read this; I'm just over here wanting to know how if Apple replaces a 7/7+ screen they ensure that the waterproofing stuff is correct? I realize it has a seal and silicone or something but at store level on a screen replacement how do they ensure the integrity of waterproofing still exists after repair?

Maybe for the 7 and 7+ only they do replace the entire phone?

 

[Mlrollin91]

I'm unsure of how the process is now and I'm sure Geniuses are careful but I had an issue with green gunk under the display after I had an iPhone 3GS display replaced due to a factory defect (I then complained to Apple and got a full replacement).
[doublepost=1477006978][/doublepost]

Maybe for the 7 and 7+ only they do replace the entire phone?

They wouldn't offer screen replacements for $29 with AC+ if they replaced the entire device.

 

[pippakay]

They wouldn't offer screen replacements for $29 with AC+ if they replaced the entire device.

I had my iPhone 7 less than 24 hours before it slipped out of my bag and landed (on packed dirt, from only about a foot and a half up) and a hairline crack appeared on the face. I took it to the Apple Store and they replaced the screen under warranty with no issue.

The guy told me if they had a problem when replacing the screen they would replace the unit, but I didn't get the impression that I had the option to ask for a refurb instead...only that if they couldn't fix it, they would replace the unit. As it happened, they were able to replace it, and all looks good.

As to OP, happy to report no green gunk--as of yet.

 

[blaine07]

I'm unsure of how the process is now and I'm sure Geniuses are careful but I had an issue with green gunk under the display after I had an iPhone 3GS display replaced due to a factory defect (I then complained to Apple and got a full replacement).
[doublepost=1477006978][/doublepost]

Maybe for the 7 and 7+ only they do replace the entire phone?

Not sure but I would definitely like more info on how at the store level they re-waterproof device