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AppleCare for Enterprise With On-Site Support From IBM Now Live

AppleCare

occollegeboi420 said:
You can buy applecare from amazon or ebay. The seller will email you the registration number. You won't get the physical stupid box but that's not needed if you have the registration number. The box is just an extra tree that was cut down anyway. It's way way cheaper through those websites as well.
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I think they may have abandoned the box. I got a copy of my Applecare agreement mailed to me in a regular envelope. Now if they would just email it to me and save a few more trees.

I was heartened when Tim Cook announced Health Kit's partnership with EPIC health care systems, on of the largest EHRs in use in the States. Would like to see an Apple division to support OS based EHRs. My life as a health care provider would be so much enhanced. For now will continue to develop my skills in the EPIC space, but anxiously waiting to see how the OS interface works with it. Right now have to access these programs on the Mac through a Citrix based VPN with varying effects on the user experience.
 
Why

I'd rather eat the ass hole of a road kill skunk before dealing with IBM... Apple is going down the ******* to even consider such a ****** company to partner with.
 
This is a good thing.

I much prefer the on site, next business day service I've received for Thinkpads (I believe still handled by IBM) than the genius bar trips + go without your computer for a few days service for Macs.
 
Will do good said:
How sad for IBM, now they are just Apple's repair guy.

Thank god I sold their stocks year ago.
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IBM's business support has always run circles around Apple's so called "world class customer care". It's two different worlds.

I had a display scratch in one of my Thinkpads on a business trip somewhere abroad. Called the service hotline and they sent me a guy with a new display into my hotel room the next day. He swapped the components on site.

On another occasion (before the internet era) i needed an Ethernet driver. IBM sent a guy with the CDs to my office within hours.

This service level cost me about 200 dollars for three years. How much does the "world class" Apple Care cost for a Macbook Pro and what do you get for it ?
 
Woyzeck said:
IBM's business support has always run circles around Apple's so called "world class customer care". It's two different worlds.

I had a display scratch in one of my Thinkpads on a business trip somewhere abroad. Called the service hotline and they sent me a guy with a new display into my hotel room the next day. He swapped the components on site.

On another occasion (before the internet era) i needed an Ethernet driver. IBM sent a guy with the CDs to my office within hours.

This service level cost me about 200 dollars for three years. How much does the "world class" Apple Care cost for a Macbook Pro and what do you get for it ?
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This.

This is a great partnership and all-around good for Apple in their making a real foray into the enterprise market.

You guys mocking it just don't realize.
 
I'm very happy for the path Apple is taking: more care to enterprise... :rolleyes:
 
But when will Apple start allowing users to utilise iCloud with a custom domain? I would gladly move from my hosted Exchange to iCloud, but I need to be able to keep my custom domain and not be forced into using @icloud.com or @me.com like I' am today.
 
WardC said:
Maybe IBM will retool, redraft, and re-think the Mac Server and bring back an all new OS X server solution that is as good as the stuff they ship on their Power7 supercomputers ;)

Even better yet...bring POWER processors to the Mac Pro line!!!!
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IBM have sold their server business (System X) to Lenovo. Look what Lenovo have done with that .... They used to have some of the best laptops on the market, now they are some of the worst. Wouldn't touch them with a ******* stick.
 
Will do good said:
How sad for IBM, now they are just Apple's repair guy.

Thank god I sold their stocks year ago.
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Well, there are a lot of companies in our history that got so big, for so long that it was almost impossible for them to change enough to keep up with the future. That combined with the fact that their history and the things that made them so profitable in the past and the fact that everyone on their board was like a thousand years old and refused to adapt or simply didn't understand.

To WIT: Sears, USPS, K-Mart, IBM, Siemens, RIM.... the list goes on.

I still find it amazing that not 1 person at the USPS back in the early 90s realized that email was going to take a substantial portion of their business away?

Sometimes, you get so big for so long you feel like an immovable object.

----------
pietrov said:
I'm very happy for the path Apple is taking: more care to enterprise... :rolleyes:
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Tim did say they had a lot of crap in the pipeline. I am glad he wasn't lying because Apple & IBM do have a long history and they could do some serious damage in the enterprise area if they do it right.
 
smulji said:
Apple has about 93,000 employees, about $130 billion in the bank & had about $180 billion in revenue for their fiscal year 2014
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So? The question was about wether IBM was still operational or not. IBM is very relevant in corporate world where Apple has extremely low chance of success without partner like IBM. What I really would like to see it's Apple licensing OS X to IBM for enterprise solutions.
 
Wow! That's a pretty big move and change by Apple, it's obviously going to push the enterprise market and see what happens. Interesting. Although unfortunately I don't think this means we will be seeing Macs as common place in the office anytime soon :(
 
Bad enough that businesses are beholden to Microsoft. Last thing they need is for one maker (Apple) to hold all the cards.
 
Will do good said:
How sad for IBM, now they are just Apple's repair guy.

Thank god I sold their stocks year ago.
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Years ago (lets say 3 years) their stock was around 110-120, it reached a 210 high a few months ago before dipping to around 170 over the last few weeks.

https://uk.finance.yahoo.com/echarts?s=IBM#symbol=IBM;range=5y

As an investor, why would you be ditching IBM stock? I don't understand your thinking at all as it makes absolutely no financial sense to do so.
 
After hearing about this, there's only one thing that comes to mind.

Will big blue DOMINATE...the entire computer industry? The entire information age?! Was George Orwell right... etc etc ;)
 
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It's too bad I can do the same as with CVS. I would love to stop working at my company today and start working for a company that totally supports apple and provides AppleCare with on-site support. ;-)

I have always been a proponent of BYOD and would love it if my company would give me a stipend so I could buy my own computer (an apple of course). Instead, we are assigned really ugly, slow, and bloated from stupidware. At least they finally went to BYOD for the phones allowing me to return the blackberry.
 
Steve121178 said:
Years ago (lets say 3 years) their stock was around 110-120, it reached a 210 high a few months ago before dipping to around 170 over the last few weeks.

https://uk.finance.yahoo.com/echarts?s=IBM#symbol=IBM;range=5y

As an investor, why would you be ditching IBM stock? I don't understand your thinking at all as it makes absolutely no financial sense to do so.
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According to my statements as of May 2011, IBM was $162. As of today it's $161.
I consider 3 years it's flat, with average inflation of 3%, I've lost about 9% in my overall investment.

My apple stock at the same period, gone from $339.92 to $757.54 (pre- split price). I think IBM might not be right for me, but if you think it's a good investment, put your money in.
 
kingtj said:
I think he was talking about actually USING an AppleCare warranty to get a corporate Mac or product serviced.

We run into that nonsense all the time where I work. We purchase extended AppleCare on new machines for employees when we first order them (often from a vendor like CDW). No problem there, and we even get a discounted price.

The problem is, when someone comes in and hands us a Macbook Air with a dead screen, screaming "Help! I need this back up and running ASAP!"

Unlike service agreements from companies like Dell, we can't just call and have a technician come out on site the next day to repair it. One of us is expected to hand deliver the machine to a local Apple store AFTER making a Genius Bar appointment for it first. Sometimes, if they're busy ... that may be several days out.

THEN, you have to sit through the Apple Genius troubleshooting things (steps you've likely already taken since you work in corporate I.T. and have a pretty good idea what to do to get someone's Mac going again). After that, they may fix the machine in-house, but depends if that store happens to have the repair part(s) needed. If not, they send it out for service with a, "Dunno when it will be back... but we'll call you when it's ready to pick up." promise. When it's fixed? You better bring a major credit card or other form of payment too. They're not gonna just let you pick it up and bill the repair to a corporate account with NET terms.

Oh, and almost forgot ... Apple will also caution you that you might lose any data on the machine as part of the repair. (Why on earth they'd touch what's on the hard drive when the problem is clearly the LCD display, I have no clue ... but they do warn you of exactly that for this type of repair!)

All the way around, it's the type of service that's fine for a typical retail consumer ... but clashes with the needs of corporate I.T.
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If you work in corporate IT, I would be VERY surprised if you hadn't heard of JointVenture that Apple offers.

No genius bar appointment needed, ring your own dedicated genius, they let the store know you're coming in, you drop the machine off and they give you a loan machine to take same day thats preloaded with a crazy amount of software to use in the meantime.

The genius over the phone also checks for parts in any store you like before you go to the store, and actual turnaround times for machine repairs.

And the thing about the data being backed up, thats just basic IT 101. Would you do a major upgrade, or take a machine apart without backing up? Who knows what could happen? Apple are simply taking precaution, incase something does go wrong, you have your data safe.
 
re: JointVenture

Actually, no .... oddly enough? I hadn't heard of JointVenture. Are you sure this is something all of the Apple stores offer to corporate customers? Or do you need to purchase this as an "Enterprise product" by ordering it somehow (like via CDW or Insight)?

I've had conversations with the Apple retail sales reps who were supposedly there for business customers, and while they did suggest several services that might help us out -- they never talked about such things as a program letting us have loaner Macs pre-loaded with software apps.

(I was informed that there's something new where you can have all of your corporate systems managed via MDM hosted by Apple themselves? I guess you have to purchase all your new systems with something specified so they know to ship it already joined to the MDM server for you -- but then you can push updates to all of them, make config changes, etc. without having to run your own management server.)

As for data backup, sure.... I get it. But we already do back up all of our workstations with Retrospect, plus have a lot of data stored in the cloud on DropBox and the like. So I'm not that worried about data loss when I'm handed a malfunctioning Mac to get repaired. It's more about convenience for me... If the problem isn't drive related? I'd really LIKE to have the machine serviced in a manner that ensures they don't screw up the data that's on there. MUCH easier for me to just get it back when repaired and hand it right back to the user, knowing it'll be ready to go.


mazecookie said:
If you work in corporate IT, I would be VERY surprised if you hadn't heard of JointVenture that Apple offers.

No genius bar appointment needed, ring your own dedicated genius, they let the store know you're coming in, you drop the machine off and they give you a loan machine to take same day thats preloaded with a crazy amount of software to use in the meantime.

The genius over the phone also checks for parts in any store you like before you go to the store, and actual turnaround times for machine repairs.

And the thing about the data being backed up, thats just basic IT 101. Would you do a major upgrade, or take a machine apart without backing up? Who knows what could happen? Apple are simply taking precaution, incase something does go wrong, you have your data safe.
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kingtj said:
Actually, no .... oddly enough? I hadn't heard of JointVenture. Are you sure this is something all of the Apple stores offer to corporate customers? Or do you need to purchase this as an "Enterprise product" by ordering it somehow (like via CDW or Insight)?

I've had conversations with the Apple retail sales reps who were supposedly there for business customers, and while they did suggest several services that might help us out -- they never talked about such things as a program letting us have loaner Macs pre-loaded with software apps.

(I was informed that there's something new where you can have all of your corporate systems managed via MDM hosted by Apple themselves? I guess you have to purchase all your new systems with something specified so they know to ship it already joined to the MDM server for you -- but then you can push updates to all of them, make config changes, etc. without having to run your own management server.)

As for data backup, sure.... I get it. But we already do back up all of our workstations with Retrospect, plus have a lot of data stored in the cloud on DropBox and the like. So I'm not that worried about data loss when I'm handed a malfunctioning Mac to get repaired. It's more about convenience for me... If the problem isn't drive related? I'd really LIKE to have the machine serviced in a manner that ensures they don't screw up the data that's on there. MUCH easier for me to just get it back when repaired and hand it right back to the user, knowing it'll be ready to go.
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Yeah every Apple Store offers it, and it's not just for super large companies. It starts with 5 "complete solutions" like a Mac, an iPad, an iPhone, an iPod and their accompany accessories by default. So 5 of each device. If your business needs more than 5 of each device covering, you can pay an extra (in the UK it's like £65) per "complete solution" to cover more.

I'm surprised they haven't brought it up to be honest.

I'm not sure whether you can request specific software, it might just come preloaded with popular business software, I will have to look into that.

And yeah that's understandable @ the data.
 
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