Yep. I've used Amex's warranty service, as well as Visa Signature's extended protection, both are a PAIN. They make you send in the device for repair\evaluation\replacement\reimbursement, then 3-4 weeks later decide what to do with your claim. It's all done through a third party... so if you can be without a phone for 3-4 weeks, or are willing to buy a new one and HOPE they decide to just refund your purchase price instead of repair or replacement, so be it. Apple Care is like anything Apple... costs a little more than its competition, but you get what you pay for, and in my opinion Apple service is worth paying more for.