So I called AMEX and they explained their warranty thing of the additional 1 year of coverage in addition to the OEM warranty. All I needed was OG receipt to file the claim. Pretty cool if you ask me.
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AppleCare not needed if bought with AMEX?
- Thread starter elephunkman
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Really? Because my friend's CHASE doesn't. Unless you're a premier member of the higher tier of the credit card programs, maybe.
does it matter if you bought it from ATT.com or APPLE.com ? also how do you file claims? which AMX or directly with the manufacture?
That's it exactly. I purchased my 3G on my AMEX but still purchased AppleCare. The Amex coverage is like insurance, you file a claim, if approved you are eventually reimbursed for repairs.
I had an issue with the headphone jack on the 3G after the initial warranty expired, I went to the Apple Store, they checked it out and gave me a replacement 3G on the spot. Took 10 minutes. Worth $70 in my opinion.
Well they better do something since I pay a membership fee.
Wonder if they will do something if the white iphone is released shortly afterwards and they won't allow exchanges.
why dont AMX do that? they are not obligated to any thing if Apple change their price structure on a product
The better question to me would be:
If the phone needs to be replaced, do they give you your order amount back or the full value of the phone?
If they give me 300 bucks back for my broken phone and it costs me another 300-400 bucks on top of that to get a new one - it really wasn't worth a whole lot.
If the phone needs to be replaced, do they give you your order amount back or the full value of the phone?
If they give me 300 bucks back for my broken phone and it costs me another 300-400 bucks on top of that to get a new one - it really wasn't worth a whole lot.
The better question to me would be:
If the phone needs to be replaced, do they give you your order amount back or the full value of the phone?
If they give me 300 bucks back for my broken phone and it costs me another 300-400 bucks on top of that to get a new one - it really wasn't worth a whole lot.
Oh I don't know. I assumed that if you are out of the warranty period and apple decides to charge you $100 for the repair at the genius bar, you could file that with AMEX and they will reimburse you for that amount.
Yeah, lots of credit cards have this (not sure I would say most). Amex seems to be the easiest. I have never made a claim before though. I say that because on my Chase Freedom card, you have to register the receipt or something with them after you buy it. Their's doesn't seem as easy as Amex.
My Chase card does, Master Card World. I think most Gold cards and similar are the same.
My recent experience with AMEX claims
I dropped my phone which completely broke. They told me to do the out of warranty exchange (refurb phone) with apple which cost me $199 and tax. I then faxed that receipt to AMEX and received a credit within 48 hours. Can't beat that.
Basically, if something happens to your phone, you don't have to pay Apple full price for a new replacement phone. Just file a claim and Amex will direct you to Apple out of warranty program and then Amex will take care of you (if your approved that is)
I dropped my phone which completely broke. They told me to do the out of warranty exchange (refurb phone) with apple which cost me $199 and tax. I then faxed that receipt to AMEX and received a credit within 48 hours. Can't beat that.
Basically, if something happens to your phone, you don't have to pay Apple full price for a new replacement phone. Just file a claim and Amex will direct you to Apple out of warranty program and then Amex will take care of you (if your approved that is)
I'd be careful with that. I have read the terms of what they cover under warranty recently (to make sure it covers my macbook pro), and they specifically mention cellphones are not covered.
AMEX reimburses you for whatever costs associated. You just need to give them proof.
The Amex terms say that it is limited to the actual amount charged to your card or $10,000, whichever is less.
Amex will also give you 90 days against lost or stolen item. Some dude stole my MAcbook Pro and iphone in my trunk of my car. Filed a police report, got $3k back in 4 business days. I love AMEX, thanks.
AE Plat gave back $200, the exact amount that Apple dropped the price to, just a couple of months after it came out. What instigated this partial refund was AE used to have a great automatic protection for the first months after a purchase. If it was lost, damaged or stolen in that time, they'd replace it. Even though they said they'd changed that policy a short time before the first iPhone price drop, they decided to offer this. They might have figured that too many people would be inclined to say their phone was damaged (or whatever was still covered) to deal with this sudden drop in value. In any event, it was typical of the great service AE provides (and yes, we pay for with hefty annual fees).
But I still bought Applecare for my current iPhone.
That's great to hear. Is this good for one year past the warranty expiration? How old was your phone?
