Applecare+ Question

[Darrix]

I live in the midwest, and the one time that I did not put my MacBook Pro in my case, I slipped on my driveway and my MacBook Pro went flying, and dinged up the display housing and the top case pretty badly. Does anybody know if I can use my AppleCare+ warranty to fix both the display housing and top case for $99, or do I have to use both of my accidental damage coverages for each separate housing piece, which would cost $198. Thanks.

 

[chscag]

I believe it would count as one incident and only cost the $99.00 deductible. However, it's best to give Apple customer support a call and ask first before you take your MacBook Pro in to be repaired.

 

[Feisar]

When I accidentally dropped my 2017 15 MBP, they replaced the display, top case and bottom. It was considered a Tier 2 accidental repair and was charged $299:

https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusmacus.html

Under AppleCare+ for Mac, you will pay a $99 (U.S.) dollar service fee plus applicable tax for a screen-only ADH claim or an external enclosure-only ADH claim (“Tier 1 ADH Claim”) or a $299 (U.S.) dollar service fee plus applicable tax for all other ADH claims (“Tier 2 ADH Claim”).

To qualify for the Tier 1 ADH Claim fee, the Covered Device must have no additional damage beyond the screen-only damage (if applicable) or the external enclosure-only damage that would prevent Apple from repairing the display or external enclosure. Covered Device with additional damage will be charged the price of the Tier 2 ADH Claim fee.

 

[SDColorado]

My worry is that it might be worse than that since you damaged both the display and the enclosure. Apple Care + terms state...

"To qualify for the Tier 1 ADH Claim fee, the Covered Device must have no additional damage beyond the screen-only damage (if applicable) or the external enclosure-only damage that would prevent Apple from repairing the display or external enclosure. Covered Device with additional damage will be charged the price of the Tier 2 ADH Claim fee."

Tier 1 is the $99 charge, Tier 2 being $299. Since it isn't screen only or enclosure only, they may state it has additional damage and charge for a Tier 2 repair.

But you won't know until you call them. Hopefully, they will do the repair as a single incident Tier 1.

Edit: Feisar beat me to saying pretty much the same thing