Applecare+ Question

Darrix

macrumors newbie
Original poster
Nov 10, 2018
5
0
United States
I live in the midwest, and the one time that I did not put my MacBook Pro in my case, I slipped on my driveway and my MacBook Pro went flying, and dinged up the display housing and the top case pretty badly. Does anybody know if I can use my AppleCare+ warranty to fix both the display housing and top case for $99, or do I have to use both of my accidental damage coverages for each separate housing piece, which would cost $198. Thanks.
 

chscag

macrumors 68040
Feb 17, 2008
3,236
1,006
Fort Worth, Texas
I believe it would count as one incident and only cost the $99.00 deductible. However, it's best to give Apple customer support a call and ask first before you take your MacBook Pro in to be repaired.
 

Feisar

macrumors member
Aug 16, 2010
48
71
When I accidentally dropped my 2017 15 MBP, they replaced the display, top case and bottom. It was considered a Tier 2 accidental repair and was charged $299:



https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusmacus.html

Under AppleCare+ for Mac, you will pay a $99 (U.S.) dollar service fee plus applicable tax for a screen-only ADH claim or an external enclosure-only ADH claim (“Tier 1 ADH Claim”) or a $299 (U.S.) dollar service fee plus applicable tax for all other ADH claims (“Tier 2 ADH Claim”).

To qualify for the Tier 1 ADH Claim fee, the Covered Device must have no additional damage beyond the screen-only damage (if applicable) or the external enclosure-only damage that would prevent Apple from repairing the display or external enclosure. Covered Device with additional damage will be charged the price of the Tier 2 ADH Claim fee.
 

SDColorado

Contributor
Nov 6, 2011
4,273
4,221
Highlands Ranch, CO
My worry is that it might be worse than that since you damaged both the display and the enclosure. Apple Care + terms state...

"To qualify for the Tier 1 ADH Claim fee, the Covered Device must have no additional damage beyond the screen-only damage (if applicable) or the external enclosure-only damage that would prevent Apple from repairing the display or external enclosure. Covered Device with additional damage will be charged the price of the Tier 2 ADH Claim fee."

Tier 1 is the $99 charge, Tier 2 being $299. Since it isn't screen only or enclosure only, they may state it has additional damage and charge for a Tier 2 repair.

But you won't know until you call them. Hopefully, they will do the repair as a single incident Tier 1.

Edit: Feisar beat me to saying pretty much the same thing :)