This is absolutely ridiculous. My machine is a 2.16 CD MBP 17". I sent it in 2 weeks ago for some minor issues. It took them 10 days to complete all the repairs and when it came back I was a) shocked at all the things they did and b) leery because I'm worried all the parts won't play well with each other.
When I came home I realized they changed my glossy LCD to a matte!! Is this even possible or am I imagining it?
Here's a list of all the repairs they did ...
1. Logic Board
2. Keyboard
3. Two fans
4. Airport card
5. Top case
6. Bottom case
7. Display bezel
and
8. LCD
What exactly do I do now? I'm leaving the States early next week and don't have the time to send it in for repairs again. I've been out of a computer for a while now. Should I call Applecare, go see the Apple Store manager, or use the sjobs email route?
I didn't have a good experience when I dropped the machine off at the Apple store. The 'genius' insisted there was no back light bleeding on the LCD. There was a burn mark on the power button and he said it's the chrome paint. Moron. All the things they replaced means there was definitely something wrong.
If they offer to have it fixed and I don't have the time, is it fair that I ask them for some sort of compensation? Maybe a discount off my next purchase? I suppose I *could* live with a matte screen but I also don't want them to get away with this kind of a mistake!
eV
When I came home I realized they changed my glossy LCD to a matte!! Is this even possible or am I imagining it?
Here's a list of all the repairs they did ...
1. Logic Board
2. Keyboard
3. Two fans
4. Airport card
5. Top case
6. Bottom case
7. Display bezel
and
8. LCD
What exactly do I do now? I'm leaving the States early next week and don't have the time to send it in for repairs again. I've been out of a computer for a while now. Should I call Applecare, go see the Apple Store manager, or use the sjobs email route?
I didn't have a good experience when I dropped the machine off at the Apple store. The 'genius' insisted there was no back light bleeding on the LCD. There was a burn mark on the power button and he said it's the chrome paint. Moron. All the things they replaced means there was definitely something wrong.
If they offer to have it fixed and I don't have the time, is it fair that I ask them for some sort of compensation? Maybe a discount off my next purchase? I suppose I *could* live with a matte screen but I also don't want them to get away with this kind of a mistake!
eV