Carrier AppleCare Replacement Broken or T-Mobile Issue?

Discussion in 'iPhone' started by ghsNick, Sep 15, 2016.

  1. ghsNick, Sep 15, 2016
    Last edited: Sep 15, 2016

    ghsNick macrumors 68020

    ghsNick

    Joined:
    May 25, 2010
    #1
    Hi All -

    My wife's iPhone 6 had a terrible battery and after a trip to the Apple Store they decided to replace it for free since she had purchased Apple Care.

    He erased the old phone and popped in the old SIM card to the new replacement phone. He had issues connecting it to T-Moble's network, but after many tries he got it to work. (I'm thinking whatever he did here caused the issue).

    Now, my wife is having issues connecting to the network. On WiFi it works great, but when she leaves the house it never connects to T-Mobile. She restarts her phone and then it connects to T-Mobile's network.

    I normally don't blame Apple, but her phone was working perfect before this change (network wise) so I'm trying to figure out how to fix this.

    Any ideas?
    --- Post Merged, Sep 15, 2016 ---
    Anyone? I think I'm screwed on getting an answer since the new iPhone releases tomorrow o_O
     
  2. Nde macrumors 6502a

    Nde

    Joined:
    Feb 12, 2008
    Location:
    Los Angeles, CA
    #2
    Have you try resetting the network settings? Settings, General, Reset, Reset Network Settings. Give that a shot and let us know. I believe it will purge your wifi saved connections but can be easily recreated. Good luck.
     

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