AppleCare Shipping Fail

[TheRealBigDaddy]

Op this is FedEx policy and not apple. You could call FedEx and they will hold it for you at a facility like kinko's. They can't really narrow down delivery times as they are estimates. This has nothing to do with apple care.

It is not FedEx's policy, it is Apple's. FedEx cannot even hold it at a facility, Apple will only let them hold it for me at the dispatched location (61 miles away while there is an actual FedEx sorting and shipping facility only 2 miles away) and only after 3 failed delivery attempts. FedEx told me this and said I could talk to Apple. I called up Apple and was told that it was their policy and that they cannot make exceptions to it.

FedEx went above and beyond for me today and gave me a shorter delivery window (a 1 hour time frame) so my wife was able to run home and meet him. All is well in the world

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3 delivery attempts is not, I don't think I implied that but if that is how you read it then sorry. Requiring him to be home is helping security. Him deciding that a company is failing on account of his inability to remain at home for a day or have someone there on his behalf is inane. Not being able to be home is fine but calling fail on a company is not ... to put it another way.

Some people have actual 9-5 jobs where they cannot be home during the day (this is my lunch break right now).

My complaint is with Apple requiring 3 deliveries before I could pick up at an office and then not even allowing redirect to a different shipment dispatch office than the one it came from. Like I said, there is a physical shipping office 2 miles from my house and this one due to being FedEx ground is 61 miles away.

You say it helps security, but how is any Joe Blow signing for a package at my house more secure than me showing ID at the shipper's office?

 

[Richdmoore]

I had my iPhone replaced by this method a few months ago, and I'm in Dayton. Login to the tracking website on Fedex.com and there should be an option for Hold at Fedex Location to redirect it to a location of your choosing. I've done this with every Fedex package Apple or otherwise since they started allowing it.

I have done this with the new iPad when it was shipped direct from apple as well.. Worked well, but I think I had to wait for one delivery attempt, then you can reroute to a facility to hold for pickup.

Edit: Reread the thread, it sounds like for some reason FedEx won't hold at their local office because of road closure during construction. I don't have any ideas if the web site eon't let you reroute to a hold for pickup there.