I've now been on the phone with AppleCare for 2.5 hours. I have a mbpro thats totally thrashed from overheating and such and so far apple will not do anything about it it's business critical and when they offered to repair it they claim it will take between 7-10 days. not entirely helpful. then i go to escalation, tier 2, where they talk for 40 or so minutes and tell me there AREN'T ENOUGH PROBLEMS to qualify for a replacement. (though 2 years ago my powerbook started crashing frequently and they replaced it no questions asked) then I got disconnected. twice. third time i called back and was transferred to customer relations. FOR APPLE CANADA Finally after a 25 minute hold i'm now on the phone with customer relations and i swear to god if i get cut off or am not helped i WILL be taking the happy wagon over to cupertino to give jobs a piece of my mind. any suggestions?