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Critics will say the lawmakers don't understand tech. They probably don't, settlements like this are pretty clear cut!


AFAIK, even Samsung admitted they were wrong with their Note 7 batteries. They didn't try to hand wave it as "you're using it wrong".
Article clearly says Apple denying all the wrongdoing so idk. 🤷‍♂️ 🤷‍♀️
 
You Apple consumers never learn either, of you did you wouldn't cheerlead for Apple so hard.

Stop praising this company and hold them accountable instead.
Hah! Who teaches those iSheeps? Are they willing to stand up against Apple?
I'm not cheerleading Apple. But I can’t control other’s behaviors. So what gives?
:rolleyes:
 
On one hand, happy for all those who qualify. On the other hand, groups like us, that purchased outside the US are just SOL.

About half our late 2016 custom 16" have had numerous replacements. As noted, the defective keyboard is simply replaced with another possibly defective keyboard. Yet, for my needs, it is still better than the new Macs with the loss of versatility, the notch and the proprietary charging cable. I had my old Mac recently repaired again: 4th or 5th keyboard....
 
what happens if i have a 2018 macbook with butterfly keyboard and send it in for a fix but i get the problem again?
 
I wonder if they have a reason for why some of us have never encountered any of the problems even though we have MacBooks with these keyboards?...Variations in manufacture, different sources for the keyboards, tolerances so close that some keyboards ended up on the fortunate side and some on the unfortunate side?
 
I have a butterfly keyboard on my MBA 2019. I am super careful with it, never eat any food or consume any drink around it.

So far, I have had it for three years and knock wood no problems YET being the operative word. It may help that I am a soft touch typist when using the keyboard.

However, I am starting to look to replace it, cause if my memory serves me correct the keyboard replacement programme ends I believe later this year?
 
Hah! Who teaches those iSheeps? Are they willing to stand up against Apple?
I'm not cheerleading Apple. But I can’t control other’s behaviors. So what gives?
:rolleyes:
You don’t teach ‘iSheep’. You let other people make their own decisions instead of trying to impose your views and opinions on others. All you need to worry about is what you buy, not what anyone else buys.
 
You don’t teach ‘iSheep’. You let other people make their own decisions instead of trying to impose your views and opinions on others. All you need to worry about is what you buy, not what anyone else buys.
So you essentially say let “free market” dictate Apple’s behaviour. I’m sorry, but that only works if Apple makes mistakes (even this is usually not enough). And even so, there’s this cult around that essentially shields Apple from normal criticism and scrutiny.

Yes, I should’ve only need to worry about what I buy, not what OTHERS buy. Then what? Am I just supposed to sthu and tolerate what Apple shoved into my throat, given quitting Apple is not an option for me?
 
So you essentially say let “free market” dictate Apple’s behaviour. I’m sorry, but that only works if Apple makes mistakes (even this is usually not enough). And even so, there’s this cult around that essentially shields Apple from normal criticism and scrutiny.

Yes, I should’ve only need to worry about what I buy, not what OTHERS buy. Then what? Am I just supposed to sthu and tolerate what Apple shoved into my throat, given quitting Apple is not an option for me?
Quitting Apple is always an option. It’s never not.
 
I just skipped an upgrade during this time period because of the various issues. I went from a 2012 retina MBP to a 2019 16" MBP. My next Mac will be an M3 Max or M4 Max MacBook Pro 14" which will be docked about 75% of the time.

I've found my workflow isn't conducive to using an iMac and a MBP so I don't end up using my MBP very often. I usually work on my iMac and when it's a nice day and I want to work outside on my MBP I get annoyed that first of all I haven't used it in a few weeks so it's bugging me about a bunch of software updates, and once that is done nothing I'm in the middle of working on is setup with all of my spaces and I have to fiddle with opening up all my apps and getting everything back to the way it was on my iMac. So I often find myself only really using my MBP when traveling, which is a shame. And even for travel it's not as portable since it's the biggest MBP.

So for that reason I think a 14" MBP that is nearly maxed out is the way to go. Used to be you couldn't get good graphics and the fastest CPUs in the 13" model. That all changed with Apple Silicon and the 14" model. I can just unplug a Thunderbolt dock on a whim and go work from my hammock in the forest behind my house if it's ever not a hundred thousand degrees outside again. I'm so glad that the dark days of Apple putting form above function are behind us, along with hot and power hungry Intel chips, and I'm looking forward to upgrading—hopefully in autumn 2023. I don't know how much longer Apple will support my Intel Macs so I want to sell them off before they are made vintage.
 
Quitting Apple is always an option. It’s never not.
Except when situation is beyond personal control, and when quitting cost is too high to bear. Also, me quitting Apple has literally no impact on the entire ecosystem, so why bother rage quit?

Talking about “technically possible” vs “practically possible”.
 
Except when situation is beyond personal control, and when quitting cost is too high to bear. Also, me quitting Apple has literally no impact on the entire ecosystem, so why bother rage quit?
Well then don't, keep buying their products! No one except Apple cares whether you buy their products or not.
 
The thing that sucks about this (well, from my perspective) is that if you didn't get your keyboard fixed then you don't qualify. I didn't even know about the keyboard replacement program until it was too late (and I didn't think to ask because it was out of warranty). Oh well.
Agreed. In my case I complained about the clunkiness of the damn keyboard but was denied service because, well, Apple. So I too am excluded. And don't I wish it was the only complaint I had about this MacBook Pro! It crashes almost daily, all by itself.
 
I wonder if they have a reason for why some of us have never encountered any of the problems even though we have MacBooks with these keyboards?...Variations in manufacture, different sources for the keyboards, tolerances so close that some keyboards ended up on the fortunate side and some on the unfortunate side?
It's a design flaw. It's not about if, but when. Lucky ones may not experience that faults through the life of the laptop, while unlucky ones got it multiple times. In the end, it's a design flaw since the percentage of failure is high enough to warrant Apple creating the repair program. If it wasn't that high, Apple wouldn't be bothered and just tell people to pound sand or pay for "repairs".
 
It's a design flaw. It's not about if, but when. Lucky ones may not experience that faults through the life of the laptop, while unlucky ones got it multiple times. In the end, it's a design flaw since the percentage of failure is high enough to warrant Apple creating the repair program. If it wasn't that high, Apple wouldn't be bothered and just tell people to pound sand or pay for "repairs".
Was it a design flaw or just a less reliable design than the previous design?

Ironically, I have had to have the keyboard on my 2019 16" MBP serviced due to a sticky key the same number of times as I had to have my 2017 15" MBP.
 
"Apple ... denies that any MacBooks are defective"

Ouch! 🥴
Of course. Admitting to faults will open up major lawsuits can of worms, not good for Apple’s bottom line. Apple never admitted to any flaws of their products. They released their repair programs silently. Majority consumers wouldn’t even know, and often consumers have to mention it to Apple support/genius to avoid charges. It’s actually worked beautifully to maintain the impression of high value to the brand.
 
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I had one of these piece of crap machines, so I know how bad they were, but I don't see any reason to assume there was "wrongdoing". It was crap design, but not "defective", per se. Makes perfect sense to me.
I consider a laptop with a keyboard with design flaw that will make it not working as it supposed to as defective, since the keyboard is a crucial part for the laptop to work as advertised.

It’s different if it’s just a cosmetic issue like the colors chipping off.
 
Settlement payouts are only available to class members who received repairs performed by Apple or an Apple Authorized Service Provider. The settlement does not provide reimbursement for any repairs completed by unauthorized third-party repair providers or any other out-of-pocket expenses, according to the proposed agreement.

This is messed up. The user still had to pay to fix a defect.
 
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