I am a fan of Apple. I also have no problem calling them out when I feel anything is substandard or done better in some other fashion. (Just to get this out of the way). I help a lot of friends and family with tech related things that sometimes require assistance from Apple, to the point where it's an issue they must address to solve our problem at the time. Everything else I'm fine doing solo, but you know, somethings just need their back-end support. What I'm wondering is if anyone else has noticed in the last year or two a steep decline in knowledge of the person helping and just overall tone, as if they just don't care. I'm not one to judge based of a few or several bad experiences with companies but this trend is disturbing. Only 1 issue had been handled exceptionally with us this year and I'm not really setting the bar high here. The people I'm talking to just don't seem "Apple-like". Is it just my bad luck? Is it a trend other people have pointed out? Part of the reason Apple is what it is in the world today is due to their customer support, and lately saying it's lacking is an understatement. But, honestly I'm not going anywhere and I hope that's not the rational they're starting to use to skimp here.