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Apple's Developer Center Experiences Daylong Outage

These things (major incidents) can happen to any company and Apple is no exception. It's obvious that this incident is related to (very) core systems of the developer portal and not just for some of the front end systems. And taking into consideration the amount of data we are talking about, I wouldn't be surprised if it would take several days more (or weeks in worst case) to get systems back online again.

Even though the developer portal might be the most important portal for you, you have to understand that it is (the developer portal) not the core business system for the Apple and as such might not be covered with the tightest Service Level Agreements (SLA) or business recovery procedures (RTO, RPO etc.)

None of us knows really what has happened; whether it's just a common incident (data corruption, data center failure etc), security issue or complete upgrade of the developer portal itself being a total disaster (I sure hope that it's not the second one…).

Regardless of what has happened, we are talking about enormous amount of data and if that (whole thing) needs to be restored, it's not going to happen within hours or within just couple of days.

My advice is that while waiting for the developer portal to become online again, do something more practical than just press the refresh button; write a couple of lines of code for example :D. But do not plan your Monday relying on the developer portal (being online).

The sooner the better, it will eventually be online again.
 
Smith288 said:
I had my device swapped due to a malfunctioning lock button so I couldn't add it to my developer account at the moment. I did a iOS7 restore and it says the device isn't added. The trick for me was to restore to iOS 6, then UPGRADE to the iOS 7 Beta 3 ipsw. I then restored to the backup I made prior to my trip to the "genius" bar.

For anyone who's in my predicament...
Click to expand...


How were you able to do that? I did the exact same thing. Went to Apple store got a new replacement due to faulty sleep/wake button. Came home, installed iOS7 beta 3 and could not get any further without having the UDID registered in the developer account.

Still unable to register the new phones UDID so essentially I am stuck at the white Hola, Hello, Hallo, Bonjour screen.
 
jtdesigns said:
How were you able to do that? I did the exact same thing. Went to Apple store got a new replacement due to faulty sleep/wake button. Came home, installed iOS7 beta 3 and could not get any further without having the UDID registered in the developer account.

Still unable to register the new phones UDID so essentially I am stuck at the white Hola, Hello, Hallo, Bonjour screen.
Click to expand...

Did you alt+update or alt+restore? I did update and it worked.

I had to restore first to 6, then updated to iOS 7
 
Last edited:
Password resets that people didn't request have been happening for a long time. There have always been people trying to brute force accounts, and I see no reason why that would have changed recently. Here is just one example I found in 2 minutes of searching.

https://discussions.apple.com/thread...art=0&tstart=0

I've seen tons of posts like this over the past couple years. It happens relatively frequently.

It seems to me that those requests to developers are most likely coincidence. There are a ton of developers, and I would imagine that in such a large group, it is very likely that a few of them will receive unauthorized password reset requests given the dev center has been down so long.
 
Smith288 said:
Did you alt+update or alt+restore? I did update and it worked.

I had to restore first to 6, then updated to iOS 7
Click to expand...

Hmmm. I think I did alt+restore.

With that being said, I cant go back to 6 without UDID registered, correct?

----------
Smith288 said:
Did you alt+update or alt+restore? I did update and it worked.

I had to restore first to 6, then updated to iOS 7
Click to expand...


Or will this work without UDID registered?
http://www.imore.com/how-downgrade-ios-7-beta-back-ios-6
 
jtdesigns said:
Hmmm. I think I did alt+restore.

With that being said, I cant go back to 6 without UDID registered, correct?

----------




Or will this work without UDID registered?
http://www.imore.com/how-downgrade-ios-7-beta-back-ios-6
Click to expand...

Don't need your device added to dev program to restore to iOS 6. Just restore it to that first then update to iOS 7.

It happily let me install iOS 7 then.


Sent from my iPhone using Tapatalk 2
 
Smith288 said:
I didn't need to go to dfu but it won't hurt.


Sent from my iPhone using Tapatalk 2
Click to expand...

Thanks for your guidance. Much appreciated. Going to try this now because I cant wait any longer to register my UDID. Will worry about that when apples gets developer accounts back online.

I had read that certain services like iMessage dont work if your UDID isnt registered. Any truth to that? Doesnt seem legit.
 
jtdesigns said:
Thanks for your guidance. Much appreciated. Going to try this now because I cant wait any longer to register my UDID. Will worry about that when apples gets developer accounts back online.

I had read that certain services like iMessage dont work if your UDID isnt registered. Any truth to that? Doesnt seem legit.
Click to expand...

Nope no truth in that whatsoever. I purposefully left one of my devices unregistered so I could test things like that and haven't run into any problems. This method should function perfectly and hold you over until you can get them registered!
 
Well, I did an iTunes backup prior to taking it to the ape store and just restored from backup after I got iOS 7 on it. I'm not a big fan of the iCloud backup personally.


Sent from my iPhone using Tapatalk 2
 
Smith288 said:
Well, I did an iTunes backup prior to taking it to the ape store and just restored from backup after I got iOS 7 on it. I'm not a big fan of the iCloud backup personally.


Sent from my iPhone using Tapatalk 2
Click to expand...

My icloud backups are in icloud and are on ios 7. Wonder if I just erase all data and let it reboot if it will give me the restore from icloud option?
 
4TheLoveOfTech said:
It makes you sick that Apple has given no reason and millions of developers are losing money?

I agree. For a multi-billion dollar company to be down for 3 days unannounced with roughly a month before their next phone and iOS7 comes out is inexcusable.

But look at it in a positive manner. Maybe they are redesigning their developer experience to match the Pastel look of iOS7 and they may be looking for more 12-14 year old girls to become developers.
Click to expand...


While I do agree that this is rather inexcusable on Apple's part (lack of communication being the main offense IMO), I was referring to the idea of lawyers prodding developers to file CALS over this.

the idea of trying to sue Apple over the outage is absurd. The T&C of the Dev program, (iOS&Mac) state that access to the Developer Portal is a benefit of membership and that access may be limited at Apple's discretion.

I'm not saying I agree with that, but that is what the fine print says.
 
Smith288 said:
Well, I did an iTunes backup prior to taking it to the ape store and just restored from backup after I got iOS 7 on it. I'm not a big fan of the iCloud backup personally.


Sent from my iPhone using Tapatalk 2
Click to expand...

OK. I can get going on ios7 beta 3 but no option to restore from icloud backup. I will have to wait for apple dev to be back up so I can register my new UDID

It was worth a try.
 
This is kind of weird. A company as large as Apple would probably have a mirror of its developer portal would it not? If the main one goes down, just redirect all users to the mirrored site?

This is an extended outage and someone's getting fired over at Apple as soon as they fix this.
 
unagimiyagi said:
This is kind of weird. A company as large as Apple would probably have a mirror of its developer portal would it not? If the main one goes down, just redirect all users to the mirrored site?

This is an extended outage and someone's getting fired over at Apple as soon as they fix this.
Click to expand...

Not if there is a core vulnerability or error within the system, it would also affect the mirror as well.
 
unagimiyagi said:
This is kind of weird. A company as large as Apple would probably have a mirror of its developer portal would it not? If the main one goes down, just redirect all users to the mirrored site?

This is an extended outage and someone's getting fired over at Apple as soon as they fix this.
Click to expand...

No, its really not as simple as that.

Any public facing portal, page, etc is simply a 'gateway' to a much more complex backend that we don't see - the backend cannot be quickly swapped out as it runs the entire Apple system (literally everything from App purchases, to physical shop purchases, to sending iMessages). If there is suspicion or evidence of a security issue in one of the 'gateways', it'll be killed and will remain shut until the issue is found and fixed. Not doing so would be commercial suicide for Apple.

Make no mistake, this isnt some silly little cockup, theres a major flaw here, and theys why its down.
 
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