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Pretty much, the 'free case programme' doesn't end until there's a new version of the iphone.

"There isn't actually a fault with the phone, but if you think there is, here's a case which solves the fault that you perceive, that isn't there. If you're still not happy, we'll give you a refund, not because there's a fault with the product, but because we're nice and humour the dillusional."

I think that's what they're saying.
 
They probably would replace most if not all of them if it weren't a cell phone with a contract tied to AT&T.

Not an issue. So long as they are swapping one iphone for another unit it doesn't do anything to your contract. I know because when the 3gs came out I had the bad luck of getting a bum unit which had to be swapped after only a week. and then wouldn't you know it, I got another bum one (different problem) that was swapped two months after that. And I checked with ATT to make sure my contract date was the same.

This is sad news. I suffered from the antenna problem, and the free bumper fixed it. I wasn't happy about having a case on my iPhone though. I never had a reception problem with my iPhone 3G or 3GS. If they didn't change the design, the "antennagate" drama is just going to start up again with people who buy it after September 30th.

Actually it won't. Because folks have been educated and are now aware of the ATT side of the game and the fact that the percent of folks with real call issues is a single digit percent

As for you now having trouble, a lot of that could be where you live and how many folks grabbed and are grabbing iphones in your area. More users means more tower strain.


"We now know that the iPhone 4 antenna attenuation issue is even smaller than we originally thought."


This IS the MOST critical sentence in this announcement. They are trying to make people believe that the problem is small and there is no reason not to buy an iPhone4.

Because the problem is small. And people are still buying. In droves. And not returning them.


wait. so if you buy an iphone after september 30th, you have to buy a bumper or case now and you don't get one for free? That seems lame.

IF you go to the trouble to call Apple Care and/or go to a store for a tech appt they will give you one. But right now it's a free for all which is costing them money in actual units, shipping, staff to package them and contracts with the 3rd party companies helping to provide units

That doesn't make any sense... "You knew we'd be selling a defect product for you"

Not all all. Those numbers actually show that it is NOT a defective product. If it was the numbers would be much higher


Include the freaking ¢5 rubber band bumpers in the sales package.[/QUOTE]

perhaps they will. Perhaps they needed the time to revamp the boxes to have room for it.

It's a big world out there. America and Canada aren't the only countries in existance. Plently of people in the UK have reported the issue.

but not at the same levels probably. And I"ll bet that it's mainly focused in major cities with high traffic or very rural areas with low tower density.

Honestly there wasn't much damage at all. If anything a glancing blow that Apple spun well to educate that the "more bars" bull that some carriers use has no quantitative value.

Actually it does have a value, just not what most of the complainers think. They think it is about reception quality, but it's really just about distance to a tower.

An engineer friend of mine explained it thus:

You and I are standing in a room. The bars are a reverse graph of how far apart we are. So the closer we are, the more bars.

If we are in a nice empty room, even '1 bar' away, we can talk at our normal voice and hear just fine.

If we are in a room with a handful of folks, we are still good.

But if we are in the hottest busiest night club in town, packed in wall to wall, even at '5 bars' we can't hear each other.

How many people are in the room is missing from the readout and folks thinking about the issue.

Go on ebay and buy one for $1.99 with free shipping from china. They sure as **** aint losing money on the transaction, otherwise they wouldnt be selling it at that price.

Actually they probably are. Due to the shipping. If it really is from China.

And yes they would do it. Selling at a loss is a great way to build up one's seller rank. So when you post something bigger folks are more inclined to buy from you
 
Where are all the iPhone 4's?

This might be a great program for what it is but it isn't much use in Australia as there doesn't seem to be much of a supply of the phones at all. You certainly can't walk into a telco store and sign up for one on contract. They will take your name and add it to a waiting list and the standard reply is for a 2-3 week wait. 3 days after the release in Australia I registered my interest on the Optus web site... I am still waiting for contact to say they have a phone!
 
A whole buck. Yeah, that'll really put a dent in a companies wallet.

Even if it only costs a dollar to produce, it certainly costs the company more money than that to sell it.

Say the dollar for production is solely for materials and assembly. Okay, but what about R&D costs? That case didn't materialize out of thin air. They had to design it, build it, test it, fabricate molds for it, etc. That is a significant cost, sometimes the most significant cost of bringing a product to market, and that all happens before it can even be manufactured.

After it is manufactured you then need to ship it from the point of production to more localized distribution centers. At those distribution centers, which cost money to build, furnish, and maintain, you need to prepare it for its final destination.

In the instance of an online order, that's the consumer. Web presence has a whole host of costs that I won't consider here, primarily because my experience is in B&M retail organizations and not telesales/online organizations. For B&M stores, consider the following:

Most companies use just-in-time inventory systems wherein they receive exactly what they need based on a variety of factors, including sales. That sort of system also costs money to implement and maintain.

It somehow has to get from the distribution center to the point of sale. A company the size of Apple probably doesn't use their own semi trucks, but likely contracts with FedEx, UPS, etc. Again, more money.

Then it gets to a retail store. That retail store cost a few million dollars to build, and it costs a lot of money to maintain. It needs to be adequately staffed with people to help you buy this case. It needs a space for inventory in the back and people to manage that. It needs a team of people to merchandise it in the right section. And, once someone picks it up from the shelf, there needs to be a point of sale system. That requires hardware and software. The software needs IT people for troubleshooting and, if built in-house, a team to focus on upgrades. That's a lot of salaries.

If you buy it with a credit card then Apple has to give away a portion of that sale to the merchant (Visa, MasterCard, AMEX). For small purchases that's a fairly large amount (hence why lots of local businesses violate their merchant agreements by requiring minimum purchases on cards). They also need to budget for a certain number of chargebacks due to disputed purchases.

They also have to build the cost of theft into the final price. Small items, such as cases, are taken quite frequently.

There's also marketing, web presence, online sales, telesales, and a dozen of other things Apple must pay for in order to make that case available to you. All of these things are taken into account when pricing a product to ensure that it doesn't reflect a loss on the company's balance sheets. Apple feels that, given all of these factors PLUS the rest of the market (third party manufacturers) that $29 is an acceptable price for their bumper.

If you don't agree with it, that's cool. Buy another case. If the market reveals to Apple that $29 is not an appropriate price then they will adjust accordingly. Maybe they can't so they'll discontinue the product, like they did with the $100 leather cases for the original iPhone.

I just think that we sometimes forget that the cost of manufacturing a product is not its final cost on a company's balance sheet.
 
This might be a great program for what it is but it isn't much use in Australia as there doesn't seem to be much of a supply of the phones at all. You certainly can't walk into a telco store and sign up for one on contract. They will take your name and add it to a waiting list and the standard reply is for a 2-3 week wait. 3 days after the release in Australia I registered my interest on the Optus web site... I am still waiting for contact to say they have a phone!

I got mine through Optus after registering on the morning of the July 30th release date and it arrived on August 13th. It came with a bumper, though it was a no brand name thing and it was pretty ugly to my eyes. I ended up getting a clear Case-Mate cover from the UK as there wasn't anything around in the shops here yet. My phone was an upgrade from an old 3G so maybe they gave me priority, though that sounds way too organised for Optus really.
 
Of course Apple's going to deny it

Sorry to be a naysayer, but I'm sure the problem exists. I do not own one myself, but I have multiple real life friends who do.

One cannot reproduce the problem - at all - no case.

One can always drop the call with a couple fingers or using the phone in his left hand.

The phone was defectively designed. Yes, other phones have antennas that lose performance when covered; Apple's was especially susceptible. Apple also has a reputation for things "working" and style; things not working right without a case that blocks some aesthetic part of the device goes against that.

Apple would never admit to the true scale of the problem either - it'd be lawsuit fodder. I have no doubt that's what started the whole free case program in the first place- it's a hell of a lot cheaper than dealing with lawsuits. Now that the furor is over Apple can just say the problem was exaggerated and move on.

They probably put some sort of non-conductive coating on new iPhone 4s that solves the problem.

Keep in mind that most Macrumors posters love Apple and are very positive. As a whole, the site tends to be careful with purchases - who here owns an iPhone 4 that didn't buy a case on day 1 to prevent scratching?
 
Sigh. The iPhone 4 is NOT experiencing stress fractures. That was an example.

You can design a phone in such a way that the glass will not fracture all by itself. You cannot, however, design an antenna in such a way that touching it won't cause signal attenuation.

Are you really as ignorant as you sound in your postings?

If you can touch 1 spot on a phone every time and it loses signal then it is a defect.

Pull your head out of apples behind and get a backbone. This is why Apple can get away with this type of BS and their CEO can send arrogant rude email replies to his devoted fan base.
 
You say that like it's a fact, when it's really just your opinion.

I'm not sure where you get that the signal dropping is an opinion rather than a fact. It either does or it doesn't. How is the signal dropping an opinion?! I'm intrigued!
 
You say that like it's a fact, when it's really just your opinion.

Just another Apple fanboy.....It's a fact.....No opinion at all...I used to get full bars at work, until the new iphone4 now I get more dropped calls than ever......guarantee they will change the design for the next one....
 
I'm not sure where you get that the signal dropping is an opinion rather than a fact. It either does or it doesn't. How is the signal dropping an opinion?! I'm intrigued!

Just another Apple fanboy.....It's a fact.....No opinion at all...I used to get full bars at work, until the new iphone4 now I get more dropped calls than ever......guarantee they will change the design for the next one....

I'm not questioning that signal dropping is a fact. It is. I have put off buying an iPhone for that exact reason.

However, the statement I quoted is an opinion. If I found a way to to boost reception 100x with the tradeoff that one spot on the antenna would cause it to lose signal significantly, I wouldn't consider the spot a defect. I think a lot of people would take that tradeoff.

As far as the fanboy comment, I guess it's easier to group me with all the extremist views and spout the same old arguments instead of replying to what I actually said.
 
Even if it only costs a dollar to produce, it certainly costs the company more money than that to sell it.

Say the dollar for production is solely for materials and assembly. Okay, but what about R&D costs? That case didn't materialize out of thin air. They had to design it, build it, test it, fabricate molds for it, etc. That is a significant cost, sometimes the most significant cost..

Woah. Never asked for an essay. Just shooting out my opinion.
 
I just received my free case.

So far no difference in call drops.

Stupid free case is worthless.
 
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